Horton Lane, Epsom, KT19 8PT, UNITED KINGDOM
Hobbledown Epsom is looking for an enthusiastic and hands-on F&B Team Leader to join our team!
This is a fantastic opportunity for someone with hospitality or food & beverage experience who is ready to take the next step, lead from the front and play an important part in delivering an outstanding experience for the thousands of families who visit us.
At Hobbledown, no two days are quite the same. Our Food & Beverage operation is a key part of the guest experience, and you’ll help make sure our outlets run smoothly, safely and efficiently while maintaining the friendly, welcoming service we’re known for.
What You’ll Be Doing
As an F&B Team Leader, you’ll support the day-to-day running of our Food & Beverage operation, working closely with the management team and leading our front-line team members.
Your responsibilities will include:
Leading, motivating and supporting the F&B team throughout the day
Delivering consistently excellent customer service and setting a great example for the team
Coordinating daily F&B operations and ensuring outlets are ready for service
Delegating tasks and making sure team members are working effectively
Supporting busy service periods and being hands-on when needed
Ensuring food safety, hygiene and cleanliness standards are maintained at all times
Monitoring stock levels and helping to minimise waste
Supporting opening and closing procedures
Handling guest queries and resolving issues confidently and professionally
Ensuring cash-handling and till procedures are followed correctly
Helping train, coach and develop team members
Working closely with other departments to ensure a seamless guest experience
Supporting special events, peak periods and seasonal activities across the attraction
Most importantly, you’ll bring energy, positivity and a willingness to get stuck in. Whether you’re organising the team ahead of a busy lunchtime rush, helping a colleague on the till or making sure a guest receives brilliant service, you’ll lead by example.
What We’re Looking For
We’re looking for someone who is:
Friendly, approachable and confident leading a team
Experienced within hospitality, catering, F&B, leisure or a similar customer-facing environment
Comfortable working in a busy, fast-paced operation
Organised and able to prioritise effectively
A strong communicator who enjoys working as part of a team
Reliable, proactive and able to use their initiative
Confident dealing with guest queries and resolving problems
Committed to maintaining high standards of food hygiene, cleanliness and safety
Flexible and happy to work weekends, school holidays and peak periods as required
Previous supervisory or team-leading experience would be an advantage, but just as important to us is your attitude, enthusiasm and ability to bring out the best in the people around you.
Why Join Us?
Working at Hobbledown is a little different from your average hospitality job.
You’ll be joining a friendly, passionate team within one of Surrey’s most distinctive family attractions, where adventure, animals, imagination and great guest experiences come together every day.
We want our people to enjoy coming to work, feel part of the team and have opportunities to develop as our business continues to grow.
If you’re looking for a role where you can lead, learn, get involved and make a real difference to our guests’ day, we’d love to hear from you.
About Hobbledown Epsom
Hobbledown Epsom is much more than a traditional farm or adventure playground. It is a living storybook world combining adventure play, animals and imagination to create memorable experiences for families. From themed play villages and indoor play to animal encounters, events and immersive experiences, our teams help bring the world of Hobbledown to life every day.
About The Escapade Group
Hobbledown Epsom is proudly owned and operated by The Escapade Group.
Escapade Group is a growing UK operator of visitor attractions and leisure experiences, built around a simple belief in the importance of play, adventure, imagination and creating extraordinary shared experiences.
Our family of attractions includes Hobbledown Epsom, Hobbledown Heath, Gripped London, Kidspace Croydon, Kidspace Romford, Watermouth Castle and Farmer Ted’s Adventure Farm.
Across the Group, our teams share a passion for creativity, teamwork and delivering outstanding experiences for our guests. What began with a desire to create places where families could genuinely enjoy spending time together has grown into a diverse collection of attractions visited by hundreds of thousands of guests.
We’re an ambitious, people-focused business that continues to grow — and we’re always looking for enthusiastic people who want to come along for the adventure.
Screening Questions
- Do you have experience in a similar role?
- Will your commute be 30 minutes or less?
- Describe your customer service experience
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