At a Glance
- Tasks: Welcome guests, manage bookings, and ensure a smooth customer experience.
- Company: Lucky Voice, a vibrant venue for unforgettable nights out in Soho.
- Benefits: Company discounts, cycle to work scheme, and access to employee support programmes.
- Other info: Flexible hours with late nights and early mornings; perfect for students!
- Why this job: Join a fun team and create memorable experiences for guests every day.
- Qualifications: Previous customer service experience and excellent communication skills required.
The predicted salary is between 22000 - 26000 £ per year.
At Lucky Voice, we are passionate about delivering unforgettable nights out. From private karaoke rooms to expertly crafted cocktails and delicious food, our venues are designed to provide the ultimate social experience. We’re on a mission to give people a place to let go and create unforgettable memories, every time and that includes our team.
We are currently looking for experienced, dynamic & driven Receptionist to join our Soho venue! If you are confident, proactive and passionate about hospitality, people and creating memorable customer experiences, we’d love to hear from you!
The role
As a receptionist, you are often the first and last thing our guests see, so you need to embody our Company values and have a whole heap of fun. You should be proactive and passionate about your work as you manage our booking systems, so making sure who goes where, at the right time is crucial! Please note, this role involves late nights and early morning finishes.
Key responsibilities
- Welcome guests and provide excellent customer service
- Manage bookings, reservations and room allocations
- Answer phone calls and respond to customer enquiries
- Process payments accurately and handle card transactions
- Co-ordinate with bar and floor staff to ensure smooth service
- Handle customer concerns professionally and escape when needed
- Maintain a clean and organised reception area
- Follow health and safety, licensing and venue policies
- Support daily reception and administrative duties as required
Skills and Experience
- Previous experience in a receptionist, front of house or customer service role (hospitality experience preferred).
- Excellent communication and interpersonal skills
- Friendly, professional and customer focused attitude
- Strong organisational and multi-tasking abilities
- Confident using booking systems, POS systems and Microsoft Office
- Ability to work efficiently in a fast-paced environment
- Flexible to work evenings, weekends and public holidays
- Right to work in the UK
What you'll get from us
- 100% Tronc paid directly to you
- Company discounts
- Access to our Employee Assistance Programme
- Cycle to work scheme
Receptionist in City of Westminster employer: Mary Rush Care Ltd
Mary Rush Care Ltd is an excellent employer located in the picturesque North Berwick, offering a vibrant work culture that prioritises customer service and teamwork. Employees enjoy competitive pay, comprehensive benefits, and ample opportunities for training and personal development, making it a rewarding place to grow your career while contributing to memorable experiences for guests at the golf course.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Mary Rush Care Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Mary Rush Care Ltd
Don't be shy about reaching out to Mary Rush Care Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Mary Rush Care Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Mary Rush Care Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
