At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and manage high-quality events.
- Company: Old Queen Street Café, a stylish brasserie in historic Westminster.
- Benefits: Competitive salary, team meals, 50% restaurant discount, and extra day off for your birthday.
- Other info: Opportunities for professional development and a commitment to diversity and inclusion.
- Why this job: Join a vibrant team and elevate your career in the exciting world of hospitality.
- Qualifications: Experience in hospitality management and a passion for food and drink.
The predicted salary is between 30000 - 40000 £ per year.
In the heart of historic Westminster, Old Queen Street Café is a British brasserie offering refined food in a relaxed, elegant setting. Located moments from Parliament, we serve as a space to debate the news of the day within a beautifully restored townhouse, featuring a 50-cover restaurant, events space, and private members’ club.
Lantana leads the creation and delivery of this unique hospitality experience on behalf of our client, political and cultural magazine UnHerd. We are now looking for a Deputy Manager to join the leadership team. This is a senior role for someone commercially aware, operationally sharp, and confident in taking ownership of a high-performing site.
What You’ll Be Doing- Driving exceptional customer experiences through active engagement and elevated hospitality
- Inspiring and developing your team through coaching, structured feedback, and clear expectations
- Maintaining high operational standards across cleanliness, safety, and compliance
- Ensuring all food and drinks are delivered to spec and with consistency
- Building and maintaining a strong day-to-day relationship with our client, ensuring clear communication and seamless delivery of expectations
- Owning the operational delivery of events and private dining, from planning through to execution, ensuring smooth service and maximising revenue opportunities
- Leading the team to confidently deliver high-quality events, setting clear briefs, managing timings, and maintaining standards throughout
- Supporting recruitment, onboarding, and ongoing training to build a confident, capable team
- Preparing and leading for high-demand services, events, and large bookings
- Driving sales through strong shift leadership, upselling, and team focus on items per cover
- Supporting stock control and cost management to deliver strong gross profit, minimising waste and shrinkage
- Monitoring labour and flexing the rota to maintain productivity targets
- Ensuring accurate reporting and adherence to all financial procedures
- Proven experience in a management role within a quality, event driven, high-volume hospitality environment
- Strong leadership presence with the ability to motivate and develop a team
- Commercial awareness and confidence in managing costs, labour, and sales performance
- High attention to detail and commitment to operational excellence
- A genuine passion for food, drink, and hospitality
- Someone who takes ownership, solves problems proactively, and raises standards
- Supporting your development into a senior leadership role within the business
- Providing structured training and progression opportunities
- Serving team meals from our menu
- Offering 50% discount across our restaurants
- Giving an additional day off for your birthday
- Providing an annual CODE app subscription
- Enrolling you into the Hospitality Action support programme
- Celebrating success through team events and socials
You must have the right to work in the UK to apply. Lantana is proud to be a London business and is committed to building a diverse and inclusive team. We welcome applicants from all backgrounds and are happy to provide support throughout the application process where needed.
Old Queen Street Café - Deputy Manager in City of Westminster employer: Mary Rush Care Ltd
At Old Queen Street Café, we pride ourselves on being an exceptional employer in the heart of Westminster, offering a vibrant work culture that values teamwork and personal growth. As a Deputy Manager, you will benefit from structured training opportunities, a supportive environment, and unique perks such as team meals and discounts across our restaurants, all while contributing to a high-performing hospitality experience in a beautifully restored setting. Join us to develop your leadership skills and be part of a diverse team dedicated to delivering excellence in service.
StudySmarter Expert Advice🤫
We think this is how you could land Old Queen Street Café - Deputy Manager in City of Westminster
✨Tip Number 1
Get to know the café and its vibe! Before your interview, pop in for a coffee or a meal. This way, you can chat about your experience in relation to their atmosphere and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Prepare some examples of how you've driven exceptional customer experiences in the past. Think about specific situations where you went above and beyond, as this will help you stand out during the interview.
✨Tip Number 3
Show off your leadership skills! Be ready to discuss how you've inspired and developed your team before. Share stories about coaching and giving feedback, as this is key for the Deputy Manager role.
✨Tip Number 4
Don’t forget to ask questions! Prepare a few thoughtful ones about the café's operations or future events. This shows you're engaged and serious about the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Old Queen Street Café - Deputy Manager in City of Westminster
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for food and hospitality shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating exceptional experiences for our guests.
Highlight Your Leadership Skills:Make sure to showcase your experience in leading teams and driving performance. We’re looking for someone who can inspire and develop others, so share examples of how you've motivated your team in the past.
Be Detail-Oriented:Attention to detail is key in this role. In your application, mention specific instances where your focus on operational excellence made a difference. This will show us that you understand the importance of maintaining high standards.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Mary Rush Care Ltd
✨Know the Venue Inside Out
Before your interview, take some time to familiarise yourself with Old Queen Street Café. Understand its menu, the atmosphere, and what makes it unique. This will not only show your genuine interest but also help you discuss how you can contribute to enhancing the customer experience.
✨Showcase Your Leadership Skills
As a Deputy Manager, you'll need to inspire and develop your team. Prepare examples of how you've successfully led a team in the past, focusing on coaching and providing feedback. Be ready to discuss specific situations where you motivated your team to achieve high standards.
✨Demonstrate Commercial Awareness
The role requires someone who is commercially savvy. Brush up on key metrics like cost management and sales performance. Be prepared to discuss how you would drive sales and manage costs effectively, perhaps by sharing ideas for upselling or improving operational efficiency.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle high-pressure situations. Think of scenarios related to event management or customer service challenges. Practising your responses will help you articulate your thought process clearly during the interview.
