At a Glance
- Tasks: Lead store operations and deliver exceptional customer service in a luxury retail environment.
- Company: Join Kiltane, an Edinburgh-based brand redefining everyday luxury with a collaborative culture.
- Benefits: Enjoy full-time employment, 28 days annual leave, and staff training opportunities.
- Other info: Exciting growth opportunities in a fast-paced, dynamic environment.
- Why this job: Be part of a passionate team and contribute to a brand known for excellence.
- Qualifications: Experience in luxury retail is beneficial; strong teamwork and customer service skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
Founded in 1989, we are an Edinburgh-based brand redefining everyday luxury through timeless design and considered craftsmanship. With stores across the UK and a reputation worldwide, our success is built on the passion of our people and a culture that values expertise, collaboration and a shared commitment to excellence. Kiltane is also proud to be a Living Wage Employer.
This is an exciting time for a Keyholder to join our team and grow with us to be a part of something truly exceptional.
About the job
We are recruiting a full-time Keyholder for our Kiltane store in Covent Garden. We are looking for someone who is available 5 days on a rota of 7 days per week. As a keyholder, you will join our team sharing a passion for Kiltane and striving to provide excellent customer service to all customers.
About you:
- Previous experience in a luxury retail environment (beneficial)
- Able to work well with others & approach others easily
- Dedication to provide high standard of customer service
- Ability to work in a fast-paced environment
- Daily cash-up
- Managing the opening and closing of the store
- Able to prioritise and multitask well in a busy environment
- Speaks Chinese or Korean (not essential, but beneficial)
Key Responsibilities:
- Processing payments and returns
- Ensuring the shop floor is fully stocked and well presented
- Accepting and cross-checking daily deliveries
- Maintain knowledge of all our products and textiles
We Offer:
- Full time & permanent employment (subject to 3 months’ probation period)
- 28 days annual leave and 1 public holiday (25th December)
- Staff training
Luxury Retail Keyholder: Lead Store Ops & Service in City of Westminster employer: Mary Rush Care Ltd
Mary Rush Care Ltd is an excellent employer located in the picturesque North Berwick, offering a vibrant work culture that prioritises customer service and teamwork. Employees enjoy competitive pay, comprehensive benefits, and ample opportunities for training and personal development, making it a rewarding place to grow your career while contributing to memorable experiences for guests at the golf course.
StudySmarter Expert Advice🤫
We think this is how you could land Luxury Retail Keyholder: Lead Store Ops & Service in City of Westminster
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Mary Rush Care Ltd, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Mary Rush Care Ltd!
We think you need these skills to ace Luxury Retail Keyholder: Lead Store Ops & Service in City of Westminster
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Mary Rush Care Ltd, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Mary Rush Care Ltd and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Mary Rush Care Ltd that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Mary Rush Care Ltd
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
