The Avenue, Devonshire Square, London, EC2M 4YP, UNITED KINGDOM
At Lucky Voice, we are passionate about delivering unforgettable nights out. From private karaoke rooms to expertly crafted cocktails and delicious food, our venues are designed to provide the ultimate social experience. We're on a mission to give people a place to let go and create unforgettable memories, every time - and that includes our team.
We are currently looking for experienced, dynamic & driven Team Members to join our venue!. If you are confident, proactive and passionate about hospitality, people and creating memorable customer experiences, we'd love to hear from you!
The role:
As a Lucky Voice Floor Staff, you bring the experience, energy and a genuine passion for delivering unforgettable guest experiences. Highly organised and a natural communicator, you inspire your colleagues to deliver excellence whilst ensuring smooth, seamless operations every shift.
About You:
You thrive in a fast-paced, team-oriented environment
You have at least 1 years experience in a similar role
Confident using POS systems
You have a solid understanding of the industry and stay up to date with current trends and best practices, upselling comes naturally to you.
You bring energy, positivity and a sense of fun to the workplace, making both your team and customers feel welcome and valued.
Time management is key, you are the master of the section/table quick flip.
Key Responsibilities
Motivate and support the team to deliver exceptional service and operational goals.
Master a thorough knowledge of all products
Foster a positive, inclusive, and engaging work environment.
Identify and solve operational challenges proactively.
Turning a standard transaction into an enjoyable experience that makes guests want to return.
Taking and serving orders quickly and efficiently
Efficient table and section turn around
Please note: This role requires flexibility and late working hours.
What you'll get from us:
100% Tronc paid directly to you
Company discounts
Access to our Employee Assistance Programme
Cycle to work scheme
Access to Level FT
Screening Questions
- Do you have experience in a similar role?
- Will your commute be 20 minutes or less?
- Describe your customer service experience
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Floor 2026 in City of London employer: Mary Rush Care Ltd
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