At a Glance
- Tasks: Support wholesale operations, manage accounts, and drive deliveries while building customer relationships.
- Company: Kickback Coffee, a vibrant coffee roastery focused on adventure and quality.
- Benefits: Unlimited coffee, adventure fund, social events, and growth opportunities.
- Other info: Join a purpose-driven team where no two days are the same!
- Why this job: Kickstart your career in specialty coffee and learn the ropes in a dynamic environment.
- Qualifications: Passion for coffee, full UK driving licence, and strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
We’re a coffee roastery based in the North of England, rooted in adventure, service, and strong relationships. With over 200 wholesale partners, we’re focused on thoughtful growth and building lasting partnerships, all grounded in quality and care for both people and product. At Kickback Coffee, we don’t just make coffee, we inspire adventure. Our mantra, LIVE FULL FLAVOUR, drives everything we do.
As we continue to grow our wholesale business, we’re looking for a hands‑on Junior Wholesale Account Manager to support the day‑to‑day running of our wholesale function. You’ll work closely alongside and report into our Wholesale Relationships Manager, playing a key role in keeping customers supported, deliveries running smoothly, and new opportunities moving forward. This is a great opportunity for someone early in their wholesale or coffee career who wants to learn the ropes in a fast‑moving, purpose‑led business.
The Role: As Junior Wholesale Account Manager, you’ll support three core areas of the wholesale operation: delivery, account management, and new business development. You’ll be close to the action every day, helping ensure our wholesale operation runs smoothly while building your understanding of how commercial relationships are developed and maintained in specialty coffee. This is a practical and varied role for someone who enjoys being out on the road, working with customers, and getting involved in both operational and commercial work.
What You’ll Be Doing:
- Delivery Driver (Essential part of the role)
- Carry out scheduled wholesale deliveries
- Make sure orders are delivered accurately, on time, and in excellent condition
- Act as a friendly and reliable face of Kickback Coffee on the road
- Support with loading, organising deliveries, and basic logistics preparation
- Carry out routine vehicle checks and keep the van clean and presentable
- Feed back any customer comments or issues to the Wholesale Relationships Manager
- Wholesale Account Management:
- Support the Wholesale Relationships Manager with day‑to‑day account activity
- Help manage orders, customer queries, and general account administration
- Build relationships with existing wholesale partners through regular contact and visits
- Help maintain a high standard of service across all accounts
- Support stock coordination and communication with internal teams
- Ensure customers feel looked after, supported, and valued
- New Business Development:
- Support outreach to potential wholesale customers
- Follow up on leads and assist with early‑stage conversations
- Help prepare samples, proposals, and onboarding materials
- Attend meetings and site visits alongside the Wholesale Relationships Manager
- Help identify new opportunities for growth across different regions
- Share insights and feedback from time spent on the road and with customers
What We’re Looking For:
- Experience in the coffee industry or a genuine interest in coffee is essential, this role requires a deep understanding of the market, customers, and product
- Full UK driving licence (essential)
- Due to insurance requirements, applicants must be aged 25+
- A proactive, hands‑on attitude, happy balancing delivery work with customer and office support
- Strong communication skills and the ability to build relationships naturally
- Organised, reliable, and detail focused
- Eagerness to learn about wholesale, sales, and specialty coffee
- Experience in hospitality, customer service, logistics, or sales is helpful but not essential
Why Join Kickback Coffee: This is a chance to get your foot in the door of the specialty coffee industry and learn wholesale from the ground up. You’ll work closely alongside an experienced Wholesale Relationships Manager, gaining real exposure to account management, sales, and operations in a growing business. No two days are the same, and you’ll play an important part in how our wholesale function runs day to day. At Kickback Coffee, we move fast, care deeply about quality, and back people who want to grow with us.
Perks and Benefits:
- Unlimited access to great coffee
- Adventure fund to fuel your adventures beyond work
- Exciting social events in line with our brand and values
- Opportunity to grow with a company that values people, community, and experiences
- The opportunity to shape and lead a key area of a growing, purpose‑driven business
Screening Questions:
- Do you hold a full UK driving licence and are you comfortable carrying out daily driving deliveries as part of your role?
- Are you 25 years of age or older? (Required for vehicle insurance purposes)
- Why are you interested in joining Kickback Coffee, and what appeals to you about working in wholesale coffee specifically?
- Tell us about your interest or experience with coffee. What draws you to working in this industry?
