Assistant Housekeeping Operations Manager - Short Let & Airbnb Properties

Assistant Housekeeping Operations Manager - Short Let & Airbnb Properties

QSL Assistant Housekeeping Operations Manager

Are you an experienced housekeeper or cleaner ready to take the next step into management? Or perhaps you already have supervisory experience and are looking for a varied, hands-on role with a friendly Bristol-based company?

At Quarter Short Lets, we're looking for an organised, reliable and practical Assistant Housekeeping Operations Manager to support our housekeeping team and maintain excellent standards across our growing portfolio of short-let and Airbnb properties in Bristol.

The Assistant Housekeeping Operations Manager role in a snapshot...

Location: Bristol - a mobile role working across our properties, with our Head Office in Clifton, BS8 as your base. Future travel to Bath may also be required.

Driving license: to be considered for this role, candidates will need a valid driving license and be happy to drive around our properties where required (you don't necessarily need a car, as you may be able to drive our little electric van).

Pay: £13.75 per hour plus on-target bonuses of up to £800 per year. You will also receive mileage payments if driving your own vehicle in the role.

Hours: 28-30 hours per week, usually worked across four shifts, in line with the pattern below...
Typical working pattern:

Monday: 9am-3pm

Friday: 8am-4pm

Sunday: 8am-4pm

This pattern may occasionally change to meet business needs or provide holiday cover. We also may be able to adapt it slightly if there is a day among the above that you are unavailable (Sundays are a must, though).

About the Assistant Housekeeping Operations Manager role:

Join our friendly Quarter Short Lets team and help us maintain excellent standards across our busy portfolio of short-term accommodation and Airbnb properties.

Quarter Short Lets includes two brands: Clifton Short Lets , which offers flexible and affordable short-term accommodation across Clifton, and Host360 , our Airbnb and short-let property management service operating across Bristol and expanding into Bath.

Working closely with our Housekeeping Operations Manager, you'll help coordinate and support a large housekeeping team while ensuring our rooms and properties are always clean, welcoming and ready for guests.

This is a varied, hands-on position combining people management, property inspections, organisation and administration. You'll also need to be happy to roll up your sleeves and help with cleaning when required.

Your duties will include:

Helping to organise housekeeping rotas and daily workloads

Creating cleaning checklist templates for new properties and preparing checklists for housekeepers

Training and supporting new team members

Carrying out property inspections across Clifton Short Lets and Host360

Holding one-to-one meetings with cleaners and helping the team perform at its best

Packing linen bags and monitoring and ordering cleaning supplies

Making sure relevant Health & Safety checks are completed and following up on any issues

Monitoring standards through guest feedback, completed logs and working hours

Providing hands-on cleaning support during busy periods and covering holiday or sickness when needed

Overseeing the Housekeeping department when the Housekeeping Operations Manager is away

Travelling between properties in Bristol and, in the future, potentially Bath

What’s in it for you:

A great opportunity to develop your operational and people-management experience

A varied role where no two days are quite the same

Mileage and parking costs covered when driving and when using your own vehicle for work

Quarter Staff discount - this will give you a 20% discount in all our restaurants (plus a 50% discount at Racks between 5pm and 8pm on Fridays!) and will entitle you to fantastic friends and family rates within our hotels

Employee Assistance Programme - 24/7 support, national discounts and other wellbeing advice

50% off HowTheLightGetsIn festival tickets for you, your friends and family

The opportunity to work within an award winning independent hospitality company

Pension contribution

First Bus travel discount (10% off)

Cycle to work scheme + secure bike storage

Competitive Gym membership at Anytime Fitness on Queen's Road in Clifton and other local discounts including hairdressers, Noah's Ark Zoo Farm, Hospitality Rewards scheme and a very handy B&Q + Tradepoint discount

Regular company socials - Quarter holds regular parties for our staff to say thank you (with free food and a few free drinks!)

Uniform provided

Ongoing training and support

As Assistant Housekeeping Operations Manager, you'll need:

Previous housekeeping or cleaning experience

Strong organisational skills and excellent reliability

A keen eye for detail and pride in maintaining consistently high standards

The confidence and leadership skills to support, motivate and train members of a busy housekeeping team

A proactive approach to spotting and resolving problems

A helpful and adaptable attitude, with a willingness to get involved wherever needed

Good communication and people skills

A strong understanding of how housekeeping contributes to the overall guest experience

The ability to work independently and as part of a wider operational team

A hands-on approach and willingness to clean alongside the team when required

A valid UK driving licence

Previous supervisory experience would be an advantage, but it isn’t essential. We'd also love to hear from experienced housekeepers or cleaners with the right transferable skills and attitude who are ready to take their next step into management.

This is a mobile role, albeit based out of our head office, so you must be comfortable driving between properties. You don't necessarily need your own car, as use of our company electric van (small and automatic - easy to drive about!) may be available.

Screening Questions

• Do you have experience in a similar role?