At a Glance
- Tasks: Manage events and ensure a fantastic experience for audiences and performers.
- Company: Arlington Arts, a vibrant arts and conference centre in Newbury.
- Benefits: Flexible hours, competitive pay, and a chance to work in a creative environment.
- Other info: Opportunity to grow within a supportive community-focused organisation.
- Why this job: Join a dynamic team and be part of exciting live events and performances.
- Qualifications: Customer service experience and a passion for the arts.
The predicted salary is between 13 - 13 £ per hour.
Hours: This is a casual role with no fixed or guaranteed hours. Shifts will vary from week to week.
Pay: £13.50 per hour
About Us: Arlington Arts is a thriving and very busy arts and conference centre situated on the campus of Mary Hare School. We exist both to help fund and support the various activities of Mary Hare, allowing the charity to continue its vital work with deaf children and young people, and also to provide a high quality cultural and community resource for the people of Newbury. Our programme has a strong mix of professional artists, musicians, bands, comedians and theatre companies all year round, and also play host to a large number of local community groups, dance schools, meetings, lectures and training sessions for a very diverse range of clients across our various spaces. We are a valued part of the creative community within Newbury, and strive for a reputation of excellence, quality and customer service.
The role reports in the first instance to the Front of House Coordinator for scheduling purposes and thereafter to the Director of Arlington Arts.
The Role: To be responsible for the smooth running of events and performances at any time of the day, but especially during evenings and weekends. To manage a small team of bar staff and volunteer stewards to ensure that all audiences, artists, students, groups, visitors and users of the venue in whatever capacity receive the best possible experience and the highest standards of customer care.
Main Duties & Responsibilities:
- Box Office administration, selling tickets using our Ticketsolve box office system and handling cash and card payments.
- To set up Front of House for different kinds of event.
- To lead the Front of House team for live events.
- To set up all aspects of the bar operation prior to performances, and to help with bar work and/or serving of hot and cold drinks as required by the needs of the event.
- To work on the front reception, answering queries in person and over the phone.
- To be the main point of contact for clients/acts at the venue.
- To cash up and record all takings on the appropriate systems at the end of each event.
- To liaise with technical staff to ensure good communication and the smooth running of all performances.
- To be responsible for the Health & Safety of audiences & members of the public.
About You:
Essential:
- Previous experience in a customer facing role/environment.
- Computer literate.
- Ability to problem solve, think ahead and use initiative.
Desirable:
- Awareness of Safeguarding requirements and good practice within an education setting.
- Experience working in live events/theatre setting.
- First Aid at Work certificate.
Personal Qualities:
- Excellent communication skills.
- Organised and self-motivated.
- Able to perform well and remain professional under pressure.
- Team player.
- Committed to observing Safeguarding standards appropriate to working within a school.
- Smart and professional appearance.
- Reliable, honest and trustworthy.
- Reasonable level of physical fitness.
How to Apply: To apply, please click the ‘Apply for this Job’ box at the top of the page. For more information, please download the Job Description and Application Form below. The Job Description can be found: HERE. Download the Application Form click HERE.
Please note that Mary Hare adheres to Safer Recruitment Standards and as such all applications must be made via the Mary Hare website and using the Mary Hare Application Form. Applications will only be considered via a completed Application Form; CVs cannot be accepted.
This School is committed to safeguarding children and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. All shortlisted candidates will be asked to complete a criminal records self-disclosure form and successful candidates will be subject to Disclosure and Barring Service (DBS) checks along with other relevant employment checks. We are committed to securing genuine equality of opportunity in all aspects of our activities as an employer and education provider.
Arlington Arts - Casual Duty Manager in Newbury employer: Mary Hare
Mary Hare is an exceptional employer, dedicated to creating a supportive and inclusive work environment for its staff. With a focus on employee growth and development, we offer opportunities to contribute to the education of profoundly deaf children in a well-maintained residential school setting. Our commitment to high standards and teamwork ensures that every member of our housekeeping team plays a vital role in maintaining a clean and safe environment, making a meaningful impact in the lives of our pupils.
StudySmarter Expert Advice🤫
We think this is how you could land Arlington Arts - Casual Duty Manager in Newbury
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
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We think you need these skills to ace Arlington Arts - Casual Duty Manager in Newbury
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Mary Hare and how your skills can contribute to our team's success. We're after that genuine connection!
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How to prepare for a job interview at Mary Hare
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
