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- Tasks: Manage events and ensure a fantastic experience for audiences and performers.
- Company: Arlington Arts, a vibrant arts and conference centre in Newbury.
- Benefits: Flexible hours, competitive pay, and a chance to work in a creative environment.
- Other info: Opportunity to grow within a supportive community-focused organisation.
- Why this job: Join a dynamic team and be part of exciting live events and performances.
- Qualifications: Customer service experience and a passion for the arts.
The predicted salary is between 13 - 13 £ per hour.
Hours: This is a casual role with no fixed or guaranteed hours. Shifts will vary from week to week.
Pay: £13.50 per hour
About Us: Arlington Arts is a thriving and very busy arts and conference centre situated on the campus of Mary Hare School. We exist both to help fund and support the various activities of Mary Hare, allowing the charity to continue its vital work with deaf children and young people, and also to provide a high quality cultural and community resource for the people of Newbury. Our programme has a strong mix of professional artists, musicians, bands, comedians and theatre companies all year round, and also play host to a large number of local community groups, dance schools, meetings, lectures and training sessions for a very diverse range of clients across our various spaces. We are a valued part of the creative community within Newbury, and strive for a reputation of excellence, quality and customer service.
The role reports in the first instance to the Front of House Coordinator for scheduling purposes and thereafter to the Director of Arlington Arts.
The Role: To be responsible for the smooth running of events and performances at any time of the day, but especially during evenings and weekends. To manage a small team of bar staff and volunteer stewards to ensure that all audiences, artists, students, groups, visitors and users of the venue in whatever capacity receive the best possible experience and the highest standards of customer care.
Main Duties & Responsibilities:
- Box Office administration, selling tickets using our Ticketsolve box office system and handling cash and card payments.
- To set up Front of House for different kinds of event.
- To lead the Front of House team for live events.
- To set up all aspects of the bar operation prior to performances, and to help with bar work and/or serving of hot and cold drinks as required by the needs of the event.
- To work on the front reception, answering queries in person and over the phone.
- To be the main point of contact for clients/acts at the venue.
- To cash up and record all takings on the appropriate systems at the end of each event.
- To liaise with technical staff to ensure good communication and the smooth running of all performances.
- To be responsible for the Health & Safety of audiences & members of the public.
About You:
Essential:
- Previous experience in a customer facing role/environment.
- Computer literate.
- Ability to problem solve, think ahead and use initiative.
Desirable:
- Awareness of Safeguarding requirements and good practice within an education setting.
- Experience working in live events/theatre setting.
- First Aid at Work certificate.
Personal Qualities:
- Excellent communication skills.
- Organised and self-motivated.
- Able to perform well and remain professional under pressure.
- Team player.
- Committed to observing Safeguarding standards appropriate to working within a school.
- Smart and professional appearance.
- Reliable, honest and trustworthy.
- Reasonable level of physical fitness.
How to Apply: To apply, please click the ‘Apply for this Job’ box at the top of the page. For more information, please download the Job Description and Application Form below. The Job Description can be found: HERE. Download the Application Form click HERE.
Please note that Mary Hare adheres to Safer Recruitment Standards and as such all applications must be made via the Mary Hare website and using the Mary Hare Application Form. Applications will only be considered via a completed Application Form; CVs cannot be accepted.
This School is committed to safeguarding children and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. All shortlisted candidates will be asked to complete a criminal records self-disclosure form and successful candidates will be subject to Disclosure and Barring Service (DBS) checks along with other relevant employment checks. We are committed to securing genuine equality of opportunity in all aspects of our activities as an employer and education provider.
Arlington Arts - Casual Duty Manager in Newbury employer: Mary Hare
Contact Detail:
Mary Hare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Arlington Arts - Casual Duty Manager in Newbury
✨Tip Number 1
Get to know Arlington Arts! Familiarise yourself with their events and community involvement. This will help you connect during interviews and show that you're genuinely interested in being part of their vibrant team.
✨Tip Number 2
Network like a pro! Reach out to current or former staff on LinkedIn or at local events. A friendly chat can give you insider info and might even lead to a recommendation when you apply through our website.
✨Tip Number 3
Prepare for the interview by thinking about how your past experiences relate to the role. Be ready to share specific examples of how you've handled customer service challenges or worked in a team under pressure.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Remember, we want to see your commitment!
We think you need these skills to ace Arlington Arts - Casual Duty Manager in Newbury
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. It’s packed with info about what we’re looking for, so make sure you understand the role and how your experience fits in.
Use the Application Form: Remember, we only accept applications through our official form on the Mary Hare website. So, don’t waste time sending in a CV – fill out that application form to show us you’re serious!
Show Off Your Customer Service Skills: Since this role is all about providing top-notch customer care, highlight any previous experience you have in customer-facing roles. We want to see how you can contribute to making every event a great experience for our visitors.
Be Yourself!: Let your personality shine through in your application. We’re looking for someone who’s organised, reliable, and a team player, so don’t be afraid to show us who you are and why you’d be a great fit for our team!
How to prepare for a job interview at Mary Hare
✨Know the Venue Inside Out
Before your interview, take some time to research Arlington Arts. Familiarise yourself with their events, community involvement, and the types of performances they host. This will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Customer Service Skills
Since this role is heavily customer-facing, prepare examples from your past experiences where you provided excellent customer service. Think about how you handled difficult situations or went above and beyond for a customer, as this will demonstrate your suitability for the position.
✨Demonstrate Teamwork and Leadership
As you'll be managing a small team, be ready to discuss your experience in leading or working within a team. Share specific instances where you motivated others or resolved conflicts, highlighting your ability to maintain a positive atmosphere during busy events.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to think on your feet. Prepare for scenarios related to event management, such as handling a last-minute change or dealing with an unhappy customer. Practising these responses will help you feel more confident during the interview.