Team Manager in Leatherhead

Service: GPimhs (GP Integrated Mental Health Service)

Location: Leatherhead with hybrid/home working and travel across Surrey

Hours: 37 hours per week

Salary: £34,628.00 (per annum)

Term: Permanent

Closing date for applications: Sunday 16 August 2026

Interviews: Thursday 20 August 2026. This post is subject to an enhanced Disclosure and Barring Service check and the successful completion of a probationary period.

Purpose of Job

As the Team Manager, you will support the Senior Operations Delivery Manager in leading our GPimhs Community Connectors, Recovery & Connect and Social Prescribing services, managing approximately 10 – 12 staff and ensuring safe, high-quality, recovery-focused service delivery.

Key Responsibilities

Operational Leadership

• Oversee the effective day-to-day delivery of services.
• Ensure services are safe, welcoming and meet quality, contractual and regulatory standards.
• Monitor service performance, risks, incidents and data quality.
• Ensure appropriate staffing levels and operational resilience.

Staff Management

• Provide line management, supervision, coaching and appraisal for staff.
• Deliver caseload supervision for Recovery & Connect and Social Prescribing teams.
• Recruit, induct and develop staff while promoting reflective practice and wellbeing.

Performance & Contract Management

• Monitor Key Performance Indicators (KPIS) and service outcomes.
• Produce reports for commissioners and contribute to contract reviews.
• Support tender submissions and continuous service improvement.
• Ensure accurate recording, monitoring and reporting of service data.

Partnership Working

• Build and maintain effective relationships with NHS, voluntary sector and community partners.
• Represent MFT at meetings, networks and stakeholder forums.
• Support service development alongside the Senior Management Team.
• Support budget management and effective use of resources.
• Provide operational cover where required to maintain service delivery.

Safeguarding & Governance

• Ensure safeguarding policies and procedures are implemented.
• Respond appropriately to safeguarding concerns and incidents.
• Maintain compliance with Health & Safety, lone working and organisational policies.

General Terms of Reference

• In fulfilling the above responsibilities, the post holder will:
• Work flexibly across operational sites.
• Participate in out-of-hours support where required.
• Adhere to all relevant policies and procedures of the employing organisation and partner organisations, with particular attention to confidentiality, Information Governance, health and safety, and Surrey Safeguarding protocols.
• Maintain accurate records in line with governance and GDPR requirements.
• Take responsibility for personal safety and promote safe practices among clients.
• Engage in team meetings, supervision, appraisal, and workforce development activities.
• Stay informed about relevant service developments, legislation, and best practices.
• Contribute to maintaining safe systems of work and a safe environment.
• Represent the host organisation professionally and uphold its values and ethics in all external engagements.

This is not an exhaustive list of the duties that may need to be undertaken. It may be necessary to undertake other duties to fulfil the objectives of the charity.

Person Specification

• Experience managing multidisciplinary services and staff.
• Experience of safeguarding, risk management and incident management.
• Knowledge of mental health, recovery and community-based services.
• Strong communication, leadership and organisational skills.
• Experience working with statutory and voluntary sector partners.
• Good IT skills, including Microsoft Office and database systems.
• Ability to travel across Surrey and work flexibly.
• Minimum three years’ experience in adult mental health, wellbeing or behaviour change services.

Amendments

This job description accurately reflects the present position; it may be amended and reviewed. Any change will be made following a period of consultation.

We acknowledge the unique contribution that all host organisations employees and patients can bring to our organisation in terms of their culture, race, gender, sexual orientation, gender reassignment, marital status, nationality, age, religion or belief and any physical disability or history of mental health or additional problems. All appointments and promotions are based on merit and no job applicant or employee will be treated unfairly or discriminated against. All staff have equal access to staff development. Any member of staff who breaches this policy may be subject of grievance and/or disciplinary procedures.

This post is subject to the Disclosure and Barring Service (DBS) check at an enhanced level. Please note past drug and/or alcohol or criminality history will not necessarily discount you from undertaking this role.

Please note: This job description may be varied from time to time as agreed by the post holder and line manager.

About Us

Mary Frances Trust (MFT) is a mental health and emotional wellbeing charity, supporting Surrey residents since 2024 in Banstead, Elmbridge, Epsom & Ewell and Mole Valley.

We offer a variety of face‑to‑face and online services, available to adults (aged 16+) living in Surrey who would like to restore and/or maintain their mental and emotional wellbeing (no diagnosis needed).

Our services are free of charge, with no waiting list and no time limit (you can use us for as long as you need and register again at any point).

To see all of our services, please visit the Services of our website.

We believe anyone experiencing any kind of mental or emotional health issues should feel confident to ask for help, receive appropriate support for as long as they need, and be inspired to develop the skills that will help them to restore and maintain their own wellbeing, and lead a fulfilling life.

Our Values

Inspiring We believe that everyone can lead a fulfilling life and achieve their goals and full potential. We encourage people to recognise and use their own strengths and resources. We inspire people to develop the skills that will empower them to become experts at managing their own mental wellbeing. To accompany people on this journey, we offer personal, tailored support to help them regain a sense of hope and control.

Inclusive The people we support aren’t passive recipient of our services and are not being “done to”. Through our commitment to Co‑Production, we involve people with mental health lived experience in every aspect of our organisation, including the design, delivery, monitoring, review and evaluation of our services.

Inclusive We believe in the power of connection. We encourage the people we support to fully participate in their local communities. As an organisation, we also strive to be part of and reflect the diverse population we serve.

Agile We live in a fast‑paced, ever‑changing environment, so we’re always ready to adapt and innovate to meet the evolving needs of the local communities we serve. We are an integral part of a wider mental health system and are dedicated to providing easy access first‑class mental health support by working in partnership and collaboration.

Respectful We work hard to establish mutual honest and trustworthy relationships. We actively listen and treat people we support with the same kindness and respect as we do our staff and volunteers. We strive to be an organisation where people feel safe and that they belong.

Our Mission

Our mission is to:

Work alongside people experiencing any kind of emotional or mental health issues for as long as they need and inspire them to develop the skills that will help them to restore and maintain their emotional wellbeing.

Involve people with lived experience of mental health issues at every level of the organisation so together we can design, deliver, monitor and review our services and ensure they respond to their changing needs.

Consistently challenge stigma attached to mental illness and raise awareness of the importance of looking after your mental wellbeing.

Lead and co‑coordinate the development and delivery of first‑class, voluntary mental health services in Surrey.

Maintain sufficient funding streams to be able to provide person‑centred services to people experiencing any kind of emotional or mental health issues.

Safer Recruitment

We are committed to following Safer Recruitment practices to ensure the safeguarding of the whole community we serve, from members of the public and clients using our services, to our staff, volunteers, partners, and external facilitators.

A criminal record does not automatically exclude you from applying for the position. MFT will assess each application on a case‑by‑case basis.

This post is Exempt from the Protection of the Rehabilitation of Offenders Act (1974).

All successful candidates will be required to undertake Enhanced or Standard Disclosure and Barring Service (DBS) checks as well as reference checks. These will be a condition of any offer of employment being made.

All candidates must disclose both ‘spent’ and ‘unspent’ cautions and convictions on application – other than ‘protected’ cautions and convictions which have qualified for filtering.

Disclosure should be included in a separate covering letter on application, marked ‘Confidential’.

Guidance on Filtering: https://www.gov.uk/government/publications/dbs-filtering-guidance

We believe in a fair, equal, diverse and inclusive society. As an organisation, we believe we are stronger and richer when we bring together different experiences and perspectives to better serve our clients and local community. We are committed to creating a workforce that is diverse, inclusive of all, representative of the community we serve, promotes positivity, and instils a can‑do attitude in everyone, no matter their background or characteristics at every level of our organisation from our staff and volunteers, all the way to our Trustees and Patrons. We strongly encourage applications from members of every community and actively seek to hire people with lived experience of mental health issues.