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For Companies At a Glance
- Tasks: Engage with customers, handle complaints, and assist with food and beverage choices.
- Company: Join a vibrant team at Mary Brown’s, known for its friendly atmosphere.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Why this job: Be the face of the store and make customers smile every day!
- Qualifications: Great communication skills and a passion for customer service.
- Other info: Dynamic work environment with a focus on teamwork and customer satisfaction.
The predicted salary is between 1200 - 1600 £ per month.
The Front Counter Attendant, under the direction of the Store Manager, will primarily be responsible for proactively attending to customer complaints in a professional manner. This position will advise customers on food and beverage choices, making suggestions when necessary. This role will also greet customers and discuss the type, quality, and quantity of merchandise or services required.
Essential Functions
- Proactively attend to customer complaints in a professional manner
- Advise customers on food and beverage choices, making suggestions when necessary
- Greet customers and discuss type, quality, and quantity of merchandise or services required
- Maintain a high level of product and service knowledge
- Replace used stock, rotate current stock, and ensure satisfactory inventory levels
- Participate in merchandising and promotional activities
- Ensure store conditions are consistently upheld to established standards
- Adapt communication style in order to deliver information effectively to a range of individuals
- Always maintain professionalism, tact, diplomacy, and sensitivity to portray the company in a positive manner
- Attempt to calm irate customers by explaining the situation while attempting to resolve the issue to the best of your abilities
- Estimate or quote prices, credit or contract terms, trade-in allowances, warranties, and delivery dates
- Take orders from customers and prepare products for purchase
- Ensure that customers are satisfied with the issue resolution as well as the resolution process itself
- Assist with display of merchandise
- Assist with inventory management
- Ensure accuracy in all transactions, inventory, and procedures
- Participate in all manner of store maintenance
- Prepare merchandise for purchase, rental, or lease
- Work in partnership with management and other employees to maximize store sales and in-store presence
- Answer external and internal phone calls and transfer calls to the appropriate departments
- Ensure that all health, safety, and security regulations are adhered to and required standards are met
- Prepare sales and accept cash, credit card, or automatic debit payment
Work Conditions
- Extended periods of standing, and other physically demanding conditions
- Lifting, moving, or manipulating objects up to 15 kilograms
- Flexible hours including nights, weekends, and holidays
- Interaction with customers/clients, and the public at large
- Operation of POS system
The duties of this position may change from time to time. Mary Brown’s reserves the right to add or delete duties and responsibilities at its discretion contingent on business need. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.
Policy
- Adhere to all policies and plans through communication, action, and consistent enforcement.
- Effectively and efficiently perform all job functions following policy and leading by example.
- Stay up to date on all training as required and follow all health and safety, and sanitation policies enforcing with disciplinary action as needed.
This posting is for an existing vacancy.
Cashier in Bedford employer: Mary Brown’s Inc.
Contact Detail:
Mary Brown’s Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cashier in Bedford
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with customers and what values they promote. This will help you tailor your responses and show that you're a great fit!
✨Tip Number 2
Practice your customer service skills! Think of common scenarios you might face as a cashier, like handling complaints or making suggestions. Role-playing with a friend can help you feel more confident when it comes to real-life situations.
✨Tip Number 3
When you get the chance to interview, don’t just talk about your experience—show enthusiasm for the role! Share why you love interacting with customers and how you can contribute to a positive shopping experience.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining a team that values great customer service just like you do!
We think you need these skills to ace Cashier in Bedford
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any experience you have in customer service. We want to see how you've handled complaints or provided suggestions in the past, as this role is all about making customers happy!
Be Professional and Personable: Your written application should reflect a professional yet friendly tone. We’re looking for someone who can adapt their communication style, so don’t be afraid to let your personality shine through while keeping it respectful.
Tailor Your Application: Make sure to customise your application to fit the job description. Mention specific skills or experiences that relate to advising customers on food and beverage choices, as well as your ability to maintain high standards in service and product knowledge.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Mary Brown’s Inc.
✨Know Your Products
Before the interview, make sure you’re familiar with the food and beverage options offered by the company. Being able to suggest items confidently will show that you’re proactive and knowledgeable, which is key for a Cashier role.
✨Practice Customer Interactions
Think about common customer complaints and how you would handle them. Practising responses to these scenarios can help you demonstrate your professionalism and tact during the interview, showing that you can maintain composure under pressure.
✨Showcase Your Communication Skills
Since this role requires adapting your communication style, be prepared to discuss how you would tailor your approach to different customers. Use examples from past experiences where you successfully engaged with diverse individuals.
✨Highlight Teamwork Experience
This position involves working closely with management and other employees. Be ready to share examples of how you’ve collaborated in previous roles to maximise sales or improve customer service, as this will illustrate your ability to work well in a team.
