At a Glance
- Tasks: Provide 1st & 2nd line IT support and assist customers with tech issues.
- Company: Join a leading consultancy firm with a supportive culture.
- Benefits: Competitive daily rate, flexible hours, and potential remote work.
- Other info: Immediate start with great opportunities for personal development.
- Why this job: Kickstart your IT career and make a real difference in customer support.
- Qualifications: Experience in IT support or a passion for technology and customer service.
The predicted salary is between 12600 - 14400 £ per year.
MARS has partnered with a leading specialist consultancy firm to hire a temp IT Support Engineer 1st & 2nd Line on a 3-month temp contract. The Temporary IT Support Engineer role is often the first point of contact for IT across the business. Customer service is key to this role, and the Temporary IT Service Desk Analyst will need to seek to fully understand the needs of the customer and have a real desire to help them get to a successful conclusion.
The IT Support Engineer will need to be a high calibre individual, with exceptional levels of personal drive and eagerness for personal development. An analytical mind, coupled with strong communication skills and a positive attitude are essential to fit into the impressive culture. You will have previous experience in a similar IT Service Desk or 1st Line IT Support role or can demonstrate a passion for supporting customers through technology.
Our client is looking for an IT Support Engineer with the following skills:
- An understanding of user account management within a Microsoft environment.
- An understanding of Office 365 Administration.
- Experience in or awareness of ITIL.
- Experience in or awareness of supporting the employee lifecycle (Starters, Movers, Leavers) within an IT environment.
- Experience in or awareness of Incident/Ticket Logging Systems (ITSM) platforms (FreshService, ServiceNow, etc).
- Experience in or awareness of supporting cloud technologies.
- Experience in or awareness of mobile device technologies.
- Microsoft Certifications such as MS-900/AZ-900/AI-900/SC-900.
This is an onsite role with a potential 1-day per week work from home. The working hours are either 8am-4:30pm, 8:30am-5pm, or 9am-5:30pm.
If you are an IT Support Engineer looking for a rewarding temp contract that will start immediately, then please drop Lee at MARS an application.
IT Support Engineer in Abingdon employer: Mary Ann s Recruitment Services Ltd
MARS Recruitment is an exceptional employer, offering a dynamic work culture that prioritises personal development and customer service excellence. As an IT Support Engineer in Abingdon, you'll benefit from a supportive environment with opportunities for growth, flexible working hours, and the chance to work with cutting-edge technologies, all while being part of a team that values your contributions and fosters a positive atmosphere.
Contact Details:
Mary Ann s Recruitment Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Abingdon
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle user account management or troubleshoot Office 365 issues. The more you rehearse, the more confident you'll feel when it counts!
✨Tip Number 3
Show off your passion for tech! During interviews, share examples of how you've gone above and beyond to help users. Whether it's resolving a tricky ticket or learning a new cloud technology, let your enthusiasm shine through.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, applying directly can sometimes give you a better chance of getting noticed by hiring managers.
We think you need these skills to ace IT Support Engineer in Abingdon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with user account management, Office 365, and any relevant ITIL knowledge. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for customer service and technology. Let us know why you're excited about this role and how you can contribute to our team. Keep it friendly and professional!
Show Off Your Communication Skills:As an IT Support Engineer, communication is key. In your application, demonstrate your ability to explain technical concepts clearly. We love candidates who can bridge the gap between tech and non-tech folks!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Mary Ann s Recruitment Services Ltd
✨Know Your Tech
Brush up on your knowledge of user account management in a Microsoft environment and Office 365 Administration. Be ready to discuss your experience with ITIL and any ticket logging systems you've used, like FreshService or ServiceNow. This shows you’re not just familiar with the tools but can also apply them effectively.
✨Customer Service is Key
Since this role is all about helping customers, prepare examples of how you've successfully resolved issues in the past. Think about times when you went above and beyond to ensure a customer was satisfied. This will demonstrate your commitment to excellent service.
✨Show Your Analytical Skills
Be prepared to talk about how you approach problem-solving. You might be asked to walk through a scenario where you had to troubleshoot an issue. Highlight your analytical mindset and how you break down problems to find solutions quickly.
✨Positive Attitude Matters
Bring your best self to the interview! A positive attitude can set you apart from other candidates. Share how you maintain motivation and enthusiasm, even when faced with challenging situations. This aligns perfectly with the culture they’re looking for.
