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For Companies At a Glance
- Tasks: Support and manage accounts while providing top-notch technical assistance to clients.
- Company: Join Marvelsoft, a leading global trading technology provider in finance.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Be part of an innovative team making a real impact in the finance sector.
- Qualifications: Degree in Computer Science or IT, with strong communication skills in Mandarin and English.
- Other info: Diverse and collaborative culture, perfect for passionate and creative individuals.
The predicted salary is between 36000 - 60000 £ per year.
Marvelsoft is headquartered in Hong Kong and we are currently hiring a Technical Account Manager who will be responsible for support and account management of our existing and potential customer and partner base. The role involves working closely with our internal support, development, and business teams, as well as with our customers and partners, in order to provide an effective and high-quality technical support service. This is an excellent opportunity to join one of the global trading technology providers in the exciting global finance sector.
Responsibilities
- Build up and maintain a knowledge of the Marvelsoft software, configuration files, integration, and business flows to assist in issue investigation.
- Be involved in application system checks, identifying and resolving issues before they impact our customers.
- Escalate issues to team leaders and management as appropriate.
- Attend, organize and coordinate technical sessions with current and potential clients.
- Prioritize, log, and keep issues up to date on the issues tracking system (Jira).
- Continuing to develop current relationships through working with our customer support and technical team.
- Taking responsibility for the delivery of projects in a timely manner with appropriate documentation and communication.
- Liaising with internal and external teams to coordinate the required work while keeping the client up to date by managing calls and status reports.
- Developing a project plan and managing timeframes and milestones.
- Internal validation & tracking of projects.
- Recommending appropriate technical solutions.
- Providing and/or coordinating technical support in the pre-sales phase.
- Respond to client email and phone requests.
- Investigate and resolve reported issues.
Requirements
- Ability to create and maintain strong working relationships both with customers and internally.
- Desire to learn both technical and business aspects of customer workflows and the broad range of functions delivered across all aspects of Marvelsoft software.
- Ability to troubleshoot and approach problem-solving in a logical manner.
- Ability to communicate confidently and concisely using business acumen.
- Computer Science or IT-related degree.
- Excellent communication skills in Mandarin and English (solid knowledge of Cantonese is a plus).
- At least 2 years of relevant experience.
Appreciated Skills
- Understanding of global markets and trading industry.
- Experience of working with the FIX protocol.
Marvelsoft is a company that values diversity and is always searching for individuals who are passionate, creative, and talented, with the skills and experience to help clients overcome their business and regulatory challenges. We are looking for a collaborative team player who can successfully build and deliver valuable products. If this sounds like you, we strongly encourage you to apply. All interested candidates should send their CVs or resumes in English by April 28th.
technical account manager in Dundee employer: Marvelsoft
Contact Detail:
Marvelsoft Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land technical account manager in Dundee
✨Tip Number 1
Network like a pro! Reach out to current employees at Marvelsoft on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Technical Account Manager role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of Marvelsoft's software and the trading industry. We want you to show off your understanding of their products and how you can help clients succeed.
✨Tip Number 3
Practice your communication skills! As a Technical Account Manager, you'll need to convey complex information clearly. Try explaining technical concepts to friends or family to get comfortable with it.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace technical account manager in Dundee
Some tips for your application 🫡
Know Your Stuff: Before you start writing your application, make sure you understand the role of a Technical Account Manager. Familiarise yourself with Marvelsoft's software and the trading industry. This will help you tailor your CV and cover letter to show how your skills match what we're looking for.
Be Clear and Concise: When you're putting together your written application, keep it straightforward. Use clear language and avoid jargon unless it's relevant. We want to see your communication skills shine through, so make sure your points are easy to follow.
Show Your Passion: Let us know why you're excited about this role! Share your enthusiasm for the technical side of things and how you can contribute to our team. A bit of personality goes a long way in making your application stand out.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure we receive your CV and cover letter. Plus, it shows that you're keen on joining our team at Marvelsoft!
How to prepare for a job interview at Marvelsoft
✨Know Your Stuff
Make sure you have a solid understanding of Marvelsoft's software and the technical aspects related to the role. Brush up on the FIX protocol and be ready to discuss how you would troubleshoot common issues. This will show that you're not just interested in the job, but that you're prepared to hit the ground running.
✨Showcase Your Communication Skills
As a Technical Account Manager, you'll need to communicate effectively with both clients and internal teams. Practice explaining complex technical concepts in simple terms. You might even want to prepare a few examples of how you've successfully communicated in past roles to demonstrate your skills.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about past experiences where you had to resolve issues or manage client relationships. Be ready to explain your thought process and the steps you took to achieve a positive outcome. This will highlight your problem-solving abilities and customer focus.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you’ll be working on, or how success is measured in this role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
