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- Tasks: Lead customer onboarding projects, ensuring smooth implementation and strong relationships.
- Company: Marcura is a global leader in digital solutions for the shipping industry, with a diverse team.
- Benefits: Enjoy a competitive salary, flexible remote work, wellness support, and global opportunities.
- Why this job: Join a dynamic team making a real impact in maritime tech while growing your career.
- Qualifications: 3+ years in project management; strong communication and problem-solving skills required.
- Other info: Opportunity for international travel to build customer relationships.
The predicted salary is between 36000 - 60000 £ per year.
Join Marcura as a Senior Customer Onboarding Specialist – A Remote-First Opportunity with Flexible Work Culture.
About Us
Marcura was founded 23 years ago by two visionary entrepreneurs. Our mission has always been to revolutionise digital processes within the global shipping industry. We achieve this by putting our customers first and creating innovative solutions that make a real-world impact. Our team is diverse, dynamic, and dedicated to driving forward a more efficient, tech-enabled future in maritime. With over 650 customers across 53 countries, an energetic team of 980+ members worldwide, and ambitious growth targets for 2025, we’re poised for continued success. Now, we’re looking for talented individuals who are as committed to excellence as we are to join us in this exciting journey.
About the Role:
Successfully implementing and onboarding a new customer will be the main responsibility of the Senior Customer Onboarding Specialist. Coordinating cross-functional efforts between the Customers’ teams and ours will ensure continuous growth and maximise their usage of our services. A proactive approach at handling deadlocks and managing senior stakeholders will require strong communication skills. Your strong project management skills will be essential in ensuring a smooth and timely customer onboarding process.
Your Day-to-Day Will Involve:
- Project Management: Own and manage the entire customer onboarding and implementation project lifecycle, from kick-off to go-live. Develop and execute comprehensive implementation project plans, including timelines, milestones, and resource allocation. Monitor project progress, identify potential risks, and implement mitigation strategies. Ensure timely delivery of onboarding tasks and adherence to SLAs.
- Customer Success: Build strong relationships with customers, acting as their primary point of contact throughout the onboarding and implementation process. Address customer enquiries and concerns promptly and effectively. Proactively communicate project updates and progress to customers. Navigate internal and external stakeholders: Leverage strong interpersonal skills to navigate through customer companies, identifying and engaging with key decision-makers to overcome hurdles and expedite approvals. Hold stakeholders accountable: Maintain clear communication and expectations with internal and external stakeholders, fostering a collaborative environment while ensuring timely completion of assigned tasks. You may be required to travel internationally to meet with customers face-to-face, fostering strong relationships and addressing specific needs directly.
- Coordination: Collaborate closely with cross-functional teams (Sales, Account Management, Compliance, Product) to ensure efficient and coordinated implementation. Allocate tasks and responsibilities to stakeholders as required, monitor progress, and provide guidance as needed.
Qualifications We’re Looking For:
- Certification in Project Management is a plus
- Foreign languages are a plus (incl. Chinese)
- 3+ years of experience in project management roles, with a track record of successful project delivery
- Strong understanding of customer onboarding processes and best practices
- Worked in, or closely with, KYC and Customer Due Diligence teams
- Maritime and/or Payments experience is a plus
- Familiarity with Project Management and CRM Tools – Such as Monday.com, Asana and Salesforce.
- Excellent communication skills, can explain complex risk terms in business language – in English.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Proficient in Microsoft Office applications including Outlook, Excel, Word & PowerPoint.
Why Marcura? Here’s What We Offer:
- Competitive Salary and Bonus: We reward your expertise and contributions.
- Flexible, Remote-First Culture: Work remotely with occasional in-office events and project days to foster collaboration and team spirit.
- Inclusive Onboarding Experience: Our onboarding program is designed to set you up for success right from day one.
- Marcura Wellness Zone: We value your work-life balance and well-being.
- Global Opportunities: Be part of an ambitious, expanding company with a local touch.
- Monthly Performance Support: Our modern performance management framework empowers you to reach your full potential.
- Diverse, Supportive Work Culture: We’re committed to inclusion, diversity, and a sense of belonging for all team members.
Our Vision and Values
Marcura’s innovative products continue to shape the maritime industry, enhancing productivity and creating a positive, lasting impact. By automating repetitive tasks, we empower maritime professionals to focus on more strategic, rewarding work. We’re proud of our progress in diversity, particularly in increasing gender representation in a traditionally male-dominated industry. At Marcura, we believe in hiring exceptional people and fostering a workplace where everyone can thrive.
Ready to make a difference in a rapidly growing, global tech company? Apply today and let’s chart the course forward, together.
Senior Customer Onboarding Specialist (London Area) employer: MarTrust
Contact Detail:
MarTrust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Onboarding Specialist (London Area)
✨Tip Number 1
Familiarise yourself with the maritime industry and Marcura's role within it. Understanding the specific challenges and opportunities in shipping will help you demonstrate your knowledge during interviews and show how you can contribute to their mission.
✨Tip Number 2
Highlight your project management experience by preparing examples of successful onboarding processes you've led. Be ready to discuss how you managed timelines, resources, and stakeholder communication to ensure smooth implementations.
✨Tip Number 3
Develop a strong understanding of customer success principles. Be prepared to share strategies you've used to build relationships with clients and how you've addressed their concerns effectively during onboarding.
✨Tip Number 4
Network with current or former employees of Marcura on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Senior Customer Onboarding Specialist (London Area)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in project management and customer onboarding. Use specific examples that demonstrate your ability to manage projects successfully and build strong relationships with customers.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with Marcura's mission and values, and provide examples of how you've successfully navigated complex stakeholder environments in previous roles.
Showcase Communication Skills: Since strong communication is key for this role, ensure your application reflects your ability to convey complex information clearly. Use concise language and structure your application well to demonstrate your written communication skills.
Highlight Relevant Tools Experience: If you have experience with project management and CRM tools like Monday.com, Asana, or Salesforce, make sure to mention this in your application. This will show that you are familiar with the tools that Marcura uses and can hit the ground running.
How to prepare for a job interview at MarTrust
✨Understand the Company and Its Mission
Before your interview, take some time to research Marcura and its mission in the maritime industry. Familiarise yourself with their innovative solutions and how they impact customer onboarding. This will show your genuine interest in the company and help you align your answers with their values.
✨Demonstrate Your Project Management Skills
Since the role requires strong project management abilities, be prepared to discuss your previous experiences in managing onboarding processes. Highlight specific projects where you successfully coordinated teams, managed timelines, and overcame challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Communication Skills
Effective communication is key for this role, especially when dealing with senior stakeholders. Practice articulating complex ideas clearly and concisely. Be ready to provide examples of how you've navigated difficult conversations or resolved conflicts in past roles.
✨Prepare Questions for the Interviewers
Having thoughtful questions prepared shows your enthusiasm for the role and helps you assess if Marcura is the right fit for you. Consider asking about their onboarding process, team dynamics, or how they measure success in this position. This will also demonstrate your proactive approach.
