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- Tasks: Lead customer onboarding projects, ensuring smooth implementation and strong relationships.
- Company: Marcura is a global leader in digital solutions for the shipping industry, with a diverse team and ambitious growth.
- Benefits: Enjoy a competitive salary, flexible remote work, wellness initiatives, and global opportunities.
- Why this job: Join a dynamic team making a real-world impact in maritime tech while developing your project management skills.
- Qualifications: 3+ years in project management, strong communication skills, and experience in customer onboarding preferred.
- Other info: Opportunity for international travel to strengthen customer relationships.
The predicted salary is between 43200 - 72000 £ per year.
Join Marcura as a Senior Customer Onboarding Specialist – A Remote-First Opportunity with Flexible Work Culture.
About Us: Marcura was founded 23 years ago by two visionary entrepreneurs. Our mission has always been to revolutionise digital processes within the global shipping industry. We achieve this by putting our customers first and creating innovative solutions that make a real-world impact. Our team is diverse, dynamic, and dedicated to driving forward a more efficient, tech-enabled future in maritime.
With over 650 customers across 53 countries, an energetic team of 980+ members worldwide, and ambitious growth targets for 2025, we’re poised for continued success. Now, we’re looking for talented individuals who are as committed to excellence as we are to join us in this exciting journey.
About the Role: Successfully implementing and onboarding a new customer will be the main responsibility of the Senior Customer Onboarding Specialist. Coordinating cross-functional efforts between the Customers’ teams and ours will ensure continuous growth and maximise their usage of our services. A proactive approach at handling deadlocks and managing senior stakeholders will require strong communication skills. Your strong project management skills will be essential in ensuring a smooth and timely customer onboarding process.
Your Day-to-Day Will Involve:
- Project Management: Own and manage the entire customer onboarding and implementation project lifecycle, from kick-off to go-live. Develop and execute comprehensive implementation project plans, including timelines, milestones, and resource allocation. Monitor project progress, identify potential risks, and implement mitigation strategies. Ensure timely delivery of onboarding tasks and adherence to SLAs.
- Customer Success: Build strong relationships with customers, acting as their primary point of contact throughout the onboarding and implementation process. Address customer enquiries and concerns promptly and effectively. Proactively communicate project updates and progress to customers.
- Navigate internal and external stakeholders: Leverage strong interpersonal skills to navigate through customer companies, identifying and engaging with key decision-makers to overcome hurdles and expedite approvals. Hold stakeholders accountable: Maintain clear communication and expectations with internal and external stakeholders, fostering a collaborative environment while ensuring timely completion of assigned tasks.
- You may be required to travel internationally to meet with customers face-to-face, fostering strong relationships and addressing specific needs directly.
- Coordination: Collaborate closely with cross-functional teams (Sales, Account Management, Compliance, Product) to ensure efficient and coordinated implementation. Allocate tasks and responsibilities to stakeholders as required, monitor progress, and provide guidance as needed.
Qualifications We’re Looking For:
- Certification in Project Management is a plus
- Foreign languages are a plus (incl. Chinese)
- Project Management - 3+ years of experience in project management roles, with a track record of successful project delivery
- Customer Onboarding - Strong understanding of customer onboarding processes and best practices
- KYC/CDD – Worked in, or closely with, KYC and Customer Due Diligence teams
- Maritime and/or Payments experience is a plus
- Project Management and CRM Tools – Such as Monday.com, Asana and Salesforce.
- Change management – communicates clearly and manages change effectively.
- Oral and written communication - excellent communication skills, can explain complex risk terms in business language – in English.
- Interpersonal skills - build strong relationships with both internal and external stakeholders.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Organisational awareness – knows how to get things done and gain commitment.
- Credible - able to hold senior colleagues to account.
- Microsoft tools - Proficient in Microsoft Office applications including Outlook, Excel, Word & PowerPoint.
Why Marcura? Here’s What We Offer:
- Competitive Salary and Bonus: We reward your expertise and contributions.
- Flexible, Remote-First Culture: Work remotely with occasional in-office events and project days to foster collaboration and team spirit.
- Inclusive Onboarding Experience: Our onboarding program is designed to set you up for success right from day one.
- Marcura Wellness Zone: We value your work-life balance and well-being.
- Global Opportunities: Be part of an ambitious, expanding company with a local touch.
- Monthly Performance Support: Our modern performance management framework empowers you to reach your full potential.
- Diverse, Supportive Work Culture: We’re committed to inclusion, diversity, and a sense of belonging for all team members.
Our Vision and Values: Marcura’s innovative products continue to shape the maritime industry, enhancing productivity and creating a positive, lasting impact. By automating repetitive tasks, we empower maritime professionals to focus on more strategic, rewarding work. We’re proud of our progress in diversity, particularly in increasing gender representation in a traditionally male-dominated industry. At Marcura, we believe in hiring exceptional people and fostering a workplace where everyone can thrive.
Ready to make a difference in a rapidly growing, global tech company? Apply today and let’s chart the course forward, together.
For more information about our journey and mission, visit our website and LinkedIn pages.
Senior Customer Onboarding Specialist (City of London) employer: MarTrust
Contact Detail:
MarTrust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Onboarding Specialist (City of London)
✨Tip Number 1
Familiarise yourself with Marcura's mission and values. Understanding their commitment to revolutionising digital processes in the shipping industry will help you align your responses during interviews and demonstrate your enthusiasm for their goals.
✨Tip Number 2
Highlight your project management experience by preparing specific examples of successful onboarding projects you've managed. Be ready to discuss how you navigated challenges and engaged stakeholders, as this role requires strong interpersonal skills.
✨Tip Number 3
Research the maritime industry and current trends affecting it. Being knowledgeable about the sector will not only impress your interviewers but also allow you to speak confidently about how you can contribute to Marcura's success.
✨Tip Number 4
Prepare to discuss your approach to customer success and relationship building. Since you'll be the primary point of contact for customers, showcasing your ability to foster strong relationships and address concerns effectively will be crucial.
We think you need these skills to ace Senior Customer Onboarding Specialist (City of London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in project management and customer onboarding. Use specific examples that demonstrate your ability to manage projects and build relationships with stakeholders.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with Marcura's mission and values, and provide examples of how you've successfully navigated similar challenges in previous roles.
Showcase Communication Skills: Since strong communication is key for this role, ensure your application reflects your ability to convey complex information clearly. Use concise language and structure your writing well to demonstrate your communication prowess.
Highlight Relevant Certifications: If you have any certifications in project management or related fields, be sure to mention them prominently in your application. This will help you stand out as a qualified candidate who understands the importance of structured project delivery.
How to prepare for a job interview at MarTrust
✨Understand the Company Culture
Before your interview, take some time to research Marcura's values and work culture. Familiarise yourself with their mission to revolutionise digital processes in the shipping industry. This will help you align your answers with what they value most.
✨Showcase Your Project Management Skills
As a Senior Customer Onboarding Specialist, you'll need strong project management skills. Be prepared to discuss specific examples from your past experiences where you've successfully managed projects, highlighting your ability to handle timelines, resources, and stakeholder communication.
✨Demonstrate Strong Communication Abilities
Effective communication is key in this role. Practice explaining complex concepts in simple terms, as you may need to do this during the interview. Highlight any experience you have in managing senior stakeholders and how you navigated challenges in previous roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving and analytical skills. Think of situations where you've had to overcome obstacles during customer onboarding or project implementation, and be ready to explain your thought process and the outcomes.
