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- Tasks: Lead customer onboarding projects, ensuring smooth implementation and strong relationships.
- Company: Join Marcura, a pioneering tech company transforming the maritime industry with innovative solutions.
- Benefits: Enjoy a competitive salary, flexible remote work, wellness initiatives, and global opportunities.
- Why this job: Be part of a diverse team making a real-world impact in a rapidly growing sector.
- Qualifications: 3+ years in project management; strong communication and problem-solving skills required.
- Other info: Opportunity for international travel to strengthen customer relationships.
The predicted salary is between 36000 - 60000 £ per year.
Join Marcura as a Senior Customer Onboarding Specialist – A Remote-First Opportunity with Flexible Work Culture.
About Us: Marcura was founded 23 years ago by two visionary entrepreneurs. Our mission has always been to revolutionise digital processes within the global shipping industry. We achieve this by putting our customers first and creating innovative solutions that make a real-world impact. Our team is diverse, dynamic, and dedicated to driving forward a more efficient, tech-enabled future in maritime. With over 650 customers across 53 countries, an energetic team of 980+ members worldwide, and ambitious growth targets for 2025, we’re poised for continued success. Now, we’re looking for talented individuals who are as committed to excellence as we are to join us in this exciting journey.
About the Role: Successfully implementing and onboarding a new customer will be the main responsibility of the Senior Customer Onboarding Specialist. Coordinating cross-functional efforts between the Customers’ teams and ours will ensure continuous growth and maximise their usage of our services. A proactive approach at handling deadlocks and managing senior stakeholders will require strong communication skills. Your strong project management skills will be essential in ensuring a smooth and timely customer onboarding process.
Your Day-to-Day Will Involve:
- Project Management: Own and manage the entire customer onboarding and implementation project lifecycle, from kick-off to go-live. Develop and execute comprehensive implementation project plans, including timelines, milestones, and resource allocation. Monitor project progress, identify potential risks, and implement mitigation strategies. Ensure timely delivery of onboarding tasks and adherence to SLAs.
- Customer Success: Build strong relationships with customers, acting as their primary point of contact throughout the onboarding and implementation process. Address customer enquiries and concerns promptly and effectively. Proactively communicate project updates and progress to customers.
- Navigate internal and external stakeholders: Leverage strong interpersonal skills to navigate through customer companies, identifying and engaging with key decision-makers to overcome hurdles and expedite approvals. Hold stakeholders accountable: Maintain clear communication and expectations with internal and external stakeholders, fostering a collaborative environment while ensuring timely completion of assigned tasks. You may be required to travel internationally to meet with customers face-to-face, fostering strong relationships and addressing specific needs directly.
- Coordination: Collaborate closely with cross-functional teams (Sales, Account Management, Compliance, Product) to ensure efficient and coordinated implementation. Allocate tasks and responsibilities to stakeholders as required, monitor progress, and provide guidance as needed.
Qualifications We’re Looking For:
- Certification in Project Management is a plus
- Foreign languages are a plus (incl. Chinese)
- Project Management - 3+ years of experience in project management roles, with a track record of successful project delivery
- Customer Onboarding - Strong understanding of customer onboarding processes and best practices
- KYC/CDD – Worked in, or closely with, KYC and Customer Due Diligence teams
- Maritime and/or Payments experience is a plus
- Project Management and CRM Tools – Such as Monday.com, Asana and Salesforce.
- Change management – communicates clearly and manages change effectively.
- Oral and written communication - excellent communication skills, can explain complex risk terms in business language – in English.
- Interpersonal skills - build strong relationships with both internal and external stakeholders.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Organisational awareness – knows how to get things done and gain commitment.
- Credible - able to hold senior colleagues to account.
- Microsoft tools - Proficient in Microsoft Office applications including Outlook, Excel, Word & PowerPoint.
Why Marcura? Here’s What We Offer:
- Competitive Salary and Bonus: We reward your expertise and contributions.
- Flexible, Remote-First Culture: Work remotely with occasional in-office events and project days to foster collaboration and team spirit.
- Inclusive Onboarding Experience: Our onboarding program is designed to set you up for success right from day one.
- Marcura Wellness Zone: We value your work-life balance and well-being.
- Global Opportunities: Be part of an ambitious, expanding company with a local touch.
- Monthly Performance Support: Our modern performance management framework empowers you to reach your full potential.
- Diverse, Supportive Work Culture: We’re committed to inclusion, diversity, and a sense of belonging for all team members.
Our Vision and Values: Marcura’s innovative products continue to shape the maritime industry, enhancing productivity and creating a positive, lasting impact. By automating repetitive tasks, we empower maritime professionals to focus on more strategic, rewarding work. We’re proud of our progress in diversity, particularly in increasing gender representation in a traditionally male-dominated industry. At Marcura, we believe in hiring exceptional people and fostering a workplace where everyone can thrive.
Ready to make a difference in a rapidly growing, global tech company? Apply today and let’s chart the course forward, together.
For more information about our journey and mission, visit our website and LinkedIn pages.
Senior Customer Onboarding Specialist employer: MarTrust
Contact Detail:
MarTrust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Onboarding Specialist
✨Tip Number 1
Familiarise yourself with Marcura's mission and values. Understanding their commitment to revolutionising digital processes in the shipping industry will help you align your responses during interviews and demonstrate your enthusiasm for their goals.
✨Tip Number 2
Highlight your project management experience by preparing specific examples of successful onboarding projects you've led. Be ready to discuss how you managed timelines, resources, and stakeholder communication to ensure smooth implementations.
✨Tip Number 3
Brush up on your interpersonal skills and prepare to showcase them. Since the role involves navigating through customer companies and engaging with key decision-makers, being able to articulate your approach to building relationships will be crucial.
✨Tip Number 4
Research common challenges in customer onboarding within the maritime industry. Being knowledgeable about these issues will allow you to discuss potential solutions and demonstrate your proactive approach during interviews.
We think you need these skills to ace Senior Customer Onboarding Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in project management and customer onboarding. Use keywords from the job description to demonstrate that you meet the qualifications Marcura is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the maritime industry and your understanding of customer onboarding processes. Mention specific examples of how you've successfully managed projects and built relationships with stakeholders.
Highlight Relevant Skills: Emphasise your strong communication, problem-solving, and organisational skills in your application. Provide concrete examples of how you've navigated complex situations or managed change effectively in previous roles.
Show Enthusiasm for the Company: Research Marcura and express your enthusiasm for their mission and values in your application. Mention how you align with their commitment to innovation and customer success, and why you want to be part of their team.
How to prepare for a job interview at MarTrust
✨Showcase Your Project Management Skills
As a Senior Customer Onboarding Specialist, you'll need to demonstrate your project management expertise. Be prepared to discuss specific projects you've managed, highlighting your ability to create timelines, allocate resources, and monitor progress effectively.
✨Emphasise Communication Abilities
Strong communication skills are crucial for this role. During the interview, provide examples of how you've successfully navigated complex stakeholder environments and resolved conflicts. This will show your potential employer that you can handle customer inquiries and concerns with ease.
✨Demonstrate Customer-Centric Mindset
Marcura values a customer-first approach. Share experiences where you've built strong relationships with clients and ensured their needs were met during onboarding processes. This will illustrate your commitment to customer success and satisfaction.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving and analytical skills. Think about past challenges you've faced in onboarding or project management and how you overcame them. This will help you showcase your ability to think on your feet and adapt to changing situations.
