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- Tasks: Lead customer onboarding projects, ensuring smooth implementation and strong client relationships.
- Company: Marcura is a global leader in digital processes for the shipping industry, with a diverse team of 980+ members.
- Benefits: Enjoy a flexible, remote-first culture, competitive salary, wellness initiatives, and global opportunities.
- Why this job: Join a dynamic team making waves in tech, with a focus on inclusion and personal growth.
- Qualifications: 3+ years in project management, excellent communication skills, and familiarity with CRM tools required.
- Other info: International travel may be needed to strengthen client relationships.
The predicted salary is between 36000 - 60000 £ per year.
Join Marcura as a Senior Customer Onboarding Specialist – A Remote-First Opportunity with Flexible Work Culture. Our mission has always been to revolutionise digital processes within the global shipping industry. Our team is diverse, dynamic, and dedicated to driving forward a more efficient, tech-enabled future in maritime.
With over 650 customers across 53 countries, an energetic team of 980+ members worldwide, and ambitious growth targets for 2025, we’re poised for continued success.
About the Role:
Successfully implementing and onboarding a new customer will be the main responsibility of the Senior Customer Onboarding Specialist. Coordinating cross-functional efforts between the Customers’ teams and ours will ensure continuous growth and maximise their usage of our services. Your strong project management skills will be essential in ensuring a smooth and timely customer onboarding process.
- Project Management: Own and manage the entire customer onboarding and implementation project lifecycle, from kick-off to go-live. Develop and execute comprehensive implementation project plans, including timelines, milestones, and resource allocation. Monitor project progress, identify potential risks, and implement mitigation strategies.
- Customer Success: Build strong relationships with customers, acting as their primary point of contact throughout the onboarding and implementation process. Proactively communicate project updates and progress to customers. You may be required to travel internationally to meet with customers face-to-face, fostering strong relationships and addressing specific needs directly. Collaborate closely with cross-functional teams (Sales, Account Management, Compliance, Product) to ensure efficient and coordinated implementation.
Qualifications:
- Certification in Project Management is a plus.
- Foreign languages are a plus (incl. Chinese).
- 3+ years of experience in project management roles, with a track record of successful project delivery.
- Worked in, or closely with, KYC and Customer Due Diligence teams.
- Experience with Project Management and CRM Tools – Such as Monday.com, Asana and Salesforce.
- Excellent oral and written communication skills, can explain complex risk terms in business language – in English.
- Able to hold senior colleagues to account.
- Proficient in Microsoft Office applications including Outlook, Excel, Word & PowerPoint.
Benefits:
- Competitive Salary and Bonus: We reward your expertise and contributions.
- Flexible, Remote-First Culture: Work remotely with occasional in-office events and project days to foster collaboration and team spirit.
- Marcura Wellness Zone: We value your work-life balance and well-being.
- Global Opportunities: Be part of an ambitious, expanding company with a local touch.
- Monthly Performance Support: Our modern performance management framework empowers you to reach your full potential.
- Diverse, Supportive Work Culture: We’re committed to inclusion, diversity, and a sense of belonging for all team members.
We’re proud of our progress in diversity, particularly in increasing gender representation in a traditionally male-dominated industry. Ready to make a difference in a rapidly growing, global tech company?
For more information about our journey and mission, visit our website and LinkedIn pages.
Senior Client Onboarding Specialist employer: MarTrust
Contact Detail:
MarTrust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Onboarding Specialist
✨Tip Number 1
Familiarise yourself with the maritime industry and Marcura's role within it. Understanding the specific challenges and opportunities in shipping will help you engage more effectively during interviews and demonstrate your genuine interest in the position.
✨Tip Number 2
Highlight your project management experience by preparing examples of successful onboarding projects you've led. Be ready to discuss how you managed timelines, resources, and cross-functional teams to achieve customer satisfaction.
✨Tip Number 3
Brush up on your communication skills, especially in explaining complex concepts in simple terms. Since you'll be the primary point of contact for customers, showcasing your ability to communicate clearly and effectively will set you apart.
✨Tip Number 4
If you speak any foreign languages, particularly Chinese, make sure to mention this during your discussions. This could be a significant advantage in building relationships with international clients and enhancing your candidacy.
We think you need these skills to ace Senior Client Onboarding Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant project management experience and any specific tools you've used, such as Monday.com or Salesforce. Emphasise your ability to manage customer onboarding processes and your communication skills.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company’s mission. Mention your experience in KYC/CDD and how it relates to the onboarding process. Use specific examples to demonstrate your project management success.
Showcase Your Communication Skills: Since excellent oral and written communication is crucial for this role, consider including a brief example of how you’ve effectively communicated complex information in previous roles. This could be in your CV or cover letter.
Highlight Cultural Fit: Marcura values a diverse and inclusive work culture. In your application, mention any experiences that showcase your commitment to diversity and teamwork, and how you can contribute to their supportive environment.
How to prepare for a job interview at MarTrust
✨Showcase Your Project Management Skills
As a Senior Client Onboarding Specialist, your project management skills are crucial. Be prepared to discuss specific projects you've managed, highlighting your ability to develop and execute comprehensive plans, monitor progress, and mitigate risks.
✨Demonstrate Strong Communication Abilities
Excellent communication is key in this role. Practice explaining complex concepts in simple terms, as you will need to convey updates and project details to customers clearly. Consider preparing examples of how you've successfully communicated with clients in the past.
✨Emphasise Relationship Building
Building strong relationships with customers is essential. Think of instances where you've fostered connections with clients or colleagues, and be ready to share how you approach relationship management, especially in a remote setting.
✨Familiarise Yourself with Relevant Tools
Knowledge of project management and CRM tools like Monday.com, Asana, and Salesforce is beneficial. Brush up on these platforms and be ready to discuss your experience using them, as well as how they can enhance the onboarding process.
