Remote Client Onboarding Specialist

Join Marcura as a Senior Customer Onboarding Specialist – A Remote-First Opportunity with Flexible Work Culture Our mission has always been to revolutionize digital processes within the global shipping industry. Our team is diverse, dynamic, and dedicated to driving forward a more efficient, tech-enabled future in maritime. With over 650 customers across 53 countries, an energetic team of 980+ members worldwide, and ambitious growth targets for 2025, we’re poised for continued success. About the Role: Senior Customer Onboarding Specialist Successfully implementing and onboarding a new customer will be the main responsibility of the Senior Customer Onboarding Specialist. Coordinating cross functional efforts between the Customers’ teams and ours will ensure continuous growth and maximize their usage of our services. Your strong project management skills will be essential in ensuring a smooth and timely customer onboarding process. Project Management : Own and manage the entire customer onboarding and implementation project lifecycle, from kick-off to go-live. Develop and execute comprehensive implementation project plans, including timelines, milestones, and resource allocation. Monitor project progress, identify potential risks, and implement mitigation strategies. Customer Success : Build strong relationships with customers, acting as their primary point of contact throughout the onboarding and implementation process. Proactively communicate project updates and progress to customers. You may be required to travel internationally to meet with customers face-to-face, fostering strong relationships and addressing specific needs directly. Collaborate closely with cross-functional teams (Sales, Account Management, Compliance, Product) to ensure efficient and coordinated implementation. Certification in Project Management is a plus Foreign languages are a plus (incl. Chinese) Project Management – 3+ years of experience in project management roles, with a track record of successful project delivery KYC/CDD – Worked in, or closely with, KYC and Customer Due Diligence teams Project Management and CRM Tools – Such as Monday.com, Asana and Salesforce. Oral and written communication – excellent communication skills, can explain complex risk terms in business language – in English. Credible – able to hold senior colleagues to account. Microsoft tools – Proficient in Microsoft Office applications including Outlook, Excel, Word & PowerPoint Competitive Salary and Bonus : We reward your expertise and contributions. Flexible, Remote-First Culture : Work remotely with occasional in-office events and project days to foster collaboration and team spirit. Marcura Wellness Zone : We value your work-life balance and well-being. Global Opportunities : Be part of an ambitious, expanding company with a local touch. Monthly Performance Support : Our modern performance management framework empowers you to reach your full potential. Diverse, Supportive Work Culture : We’re committed to inclusion, diversity, and a sense of belonging for all team members. We’re proud of our progress in diversity, particularly in increasing gender representation in a traditionally male-dominated industry. Ready to make a difference in a rapidly growing, global tech company? For more information about our journey and mission, visit our website and LinkedIn pages.