Medical Receptionist

Due to long service staff retirements, we are recruiting for two medical reception positions. This position is 20 HOURS PER WEEK, 8am - 12noon Monday to Friday. You can apply for both positions by stating in your application if you would also be comfortable with 35 hours to avoid the need for multiple applications!

The successful candidate will be well organised with excellent interpersonal and communication skills. You will be working as a member of our Reception Team to deliver a professional, complex and comprehensive reception and administrative service to our clinical colleagues and patients. It is essential that applicants are flexible to start earlier or finish later than their normal working pattern and to cover colleague leave and additional projects when necessary.

Please apply early and ensure you complete your online application as this recruitment may close early if there are a sufficient number of applicants.

Main duties of the job

The General Practice Receptionist performs a complex and rewarding job in a busy and dynamic environment. They are committed to the role and work effectively as a team. The ideal candidate will be a team player, have excellent customer service skills, the ability to deal with patients in a professional and friendly manner, and the ability to process complex information quickly and accurately in a busy working environment.

The reception team is small but effective, requiring the successful candidate to be present, reliable, and to contribute positively to the success of the team. You should have good IT skills and be keen to learn.

About us

Marton Medical Practice is a friendly and very busy General Practice based within Whitegate Health Centre in Blackpool. We have a full complement of health and administrative professionals working together to promote the health and wellbeing of our patient population and that of our team. Applications are welcome from those with good customer service experience in a busy working environment or with existing Health Care or GP Practice reception experience. If you're willing to work hard and commit to the role and our team, you will be supported to succeed.

Job responsibilities

• To provide and maintain a high standard of administrative services for colleagues and patients in General Practice offering a helpful, friendly and confidential reception service.
• Receive telephone calls and electronic mail and take appropriate action as per practice protocols.
• Mail handling, preparation and distribution following practice protocols.
• Operate the practice appointment system including requests for Home Visits following practice protocol.
• Direct patients to appropriate Health Care Professional for advice concerning Health Promotion / Chronic Disease Management.
• Organise Ambulance / other transport following practice protocol.
• Know how receptionists input, locate and retrieve data and use the practice computer on a day-to-day basis.
• Ensure accuracy when processing patient requests, recording patient information, booking appointments and taking messages following practice protocols.
• Accurate message taking and liaison with primary health care team colleagues and patients.
• Know how to produce repeat prescriptions following the practice protocols.
• Ability to take appropriate action for pathology links following the practice protocol.
• Recognise emergency situations, problems and difficulties and ability to take prompt action following practice protocols.
• Able to perform Cardio-pulmonary resuscitation according to current UK guidelines.
• Confidentiality of information gained at work must be preserved at all times. General Data Protection Regulations must be adhered to.

EDUCATIONAL

• Identify personal development and training needs in conjunction with the manager.
• Support others with their training and development needs.
• To participate in continuing education and maintain a contemporary level of professional knowledge and skills in line with practice requirements.

PERSONNEL

• Co-operation with the practice to ensure all members of the team adhere to statutory regulations/policies and codes of practice and departments safety rules.

Person Specification

Experience

• Experience of Customer Service.
• Experience of working as part of a team.
• Experience of working with other healthcare professionals.
• Experience of working in an office environment.
• Previous experience of Medical Reception in General practice.

Knowledge and Skills

• Good written and verbal communication skills.
• Good telephone manner and skills.
• Good organisational skills.
• Effective time management and the ability to prioritise.
• Ability to work as part of a team and liaise with other professionals.
• Diplomatic.
• You will need to portray a professional outlook to inspire confidence in service users.
• Committed to self-development to meet the requirements of the role.
• Knowledge of Data Protection and GDPR.
• Familiar with EMIS Web computer system.
• Able to support other team members.
• Clinical coding.
• Awareness of computer processing.
• Knowledge of Microsoft Office.
• Awareness of Safeguarding.

Personal Attributes

• A good sense of responsibility.
• Commitment to continuing professional development.
• Neat and professional appearance.
• Flexibility in working arrangements.
• Adaptable to changes in working environment and practices.
• Ability to remain composed and professionally effective in all circumstances.
• Consideration and discretion in sensitive patient situations.
• To use a VDU for significant amounts of time.
• Ability to handle conflict appropriately.
• Able to show initiative.

Qualifications

• GCSE Mathematics and English Language grade C or above (grade 4 or above from 2018).
• 5 GCSEs including Mathematics and English Language grade C or above.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Depending on experience £12.71 to £13.34 per hour depending on experience.