At a Glance
- Tasks: Lead multi-site operations, ensuring efficiency and consistency in service delivery.
- Company: Join a rapidly growing organisation with a focus on high-volume field operations.
- Benefits: Enjoy a competitive salary, generous leave, and comprehensive health benefits.
- Other info: Opportunity for personal growth and career advancement in a dynamic setting.
- Why this job: Shape the future of a national operation while making a real impact.
- Qualifications: Proven leadership in complex, time-critical environments is essential.
The predicted salary is between 65000 - 75000 £ per year.
Overview
A senior leadership opportunity within a high-growth, multi-site operation delivering a time-critical, field-based service at significant scale. The environment is sensitive in nature. This role requires the ability to bring structure, pace and accountability to a high-volume, multi-stage service model delivered through dispersed teams. The organisation is expanding rapidly, evolving from a regional operation into a broader national network.
The Opportunity
You will take responsibility for operational delivery across an established Northern hub and play a key role in the mobilisation and integration of additional locations as the network expands. The operation involves multiple coordinated stages of activity, including:
- Collection from a range of locations
- Transfer between controlled and specialist environments
- Managed onward movement through defined operational stages
- Return and redeployment of resources
This creates a multi-leg, high-frequency logistics environment, requiring precise scheduling, real-time decision-making and strong leadership of field-based teams. Alongside day-to-day operational delivery, you will support expansion, helping to build capability, integrate new sites and contribute to the development of a scalable operating model.
Operational Scope
You will lead:
- A dispersed, shift-based workforce operating across multiple locations
- High-volume scheduling, dispatch and workforce deployment
- Day-to-day operational performance across a multi-stage service model
- Service recovery, escalation and real-time decision-making
- Integration of new operational sites into an evolving structure
Operational decisions made within this role have a direct impact on customer experience at highly sensitive moments, requiring consistent judgement, professionalism and attention to detail. You will lead and manage, motivate, develop, empower and support a frontline team delivering a highly sensitive, customer-focused service while maintaining operational efficiency and cost-effectiveness.
Environment
This is a 24/7, time-critical operation, where activity levels fluctuate and priorities can change quickly. Professionalism, discretion and resilience are required at all times. Maintaining operational consistency is essential, as any service disruption has a disproportionate impact on customer trust and organisational reputation.
What This Role Requires
This is not a first-step leadership role. It requires a senior operator who has led complex, field-based operations at scale, ideally within environments such as:
- High-volume field service or engineering operations
- Utilities, telecoms or infrastructure service delivery
- Time-critical logistics or regulated transport environments
- Home-based service delivery models with dispersed teams
Sector background is less important than leadership of dispersed teams, operational control in time-critical environments, and the ability to manage complexity at scale.
What You Will Be Responsible For
- Leading multi-site operational teams, ensuring consistency, structure and accountability
- Driving performance across scheduling, deployment and service delivery
- Supporting the development of leadership capability across frontline teams
- Managing operational risk and responding to real-time challenges
- Maintaining service stability within a high-volume environment
- Supporting the mobilisation and integration of new sites
- Working cross-functionally to align operations with infrastructure, people and compliance functions
What Good Looks Like Within The First 6-12 Months
- Established clear operational control across existing sites
- Built credibility with teams and stakeholders
- Improved consistency of service delivery and performance
- Strengthened leadership capability at site level
- Supported the successful integration of new operational locations
The Profile You Will Be
- A senior operational leader with experience of managing dispersed teams
- Comfortable operating in high-volume, time-critical environments
- Confident making decisions without full information
- Able to balance operational delivery with ongoing change and growth
- A visible, credible leader who sets standards and drives accountability
- Resilient, pragmatic and composed under pressure
You do not need to come from a care or clinical background. However, you must be able to operate with professionalism and sensitivity in a service environment where the work carries emotional weight.
Location
Multi-site responsibility initially across the North West, with scope expanding into the North and Midlands as the operational footprint continues to grow. The role will require regular presence across operational locations.
Salary & Benefits
£65,000 to £75,000 plus a comprehensive benefits package, including:
- 30 days' annual leave plus bank holidays
- Pension
- Life assurance
- Private medical healthcare
- Health cash plan
- Wellbeing and lifestyle benefits
- Business mileage and expenses reimbursed in line with company policy
The Reality
This is a demanding role within a business that is evolving. It requires someone who is comfortable building structure where it does not yet fully exist, making decisions at pace and leading teams through change. For the right individual, this represents an opportunity to grow with the organisation, taking on increased scope and responsibility as the business continues to expand and evolve.
Head of Regional Operations in Lichfield employer: Martin Veasey Talent Solutions
As a leading employer in the North West, our company offers a dynamic and supportive work environment where operational excellence meets personal growth. With a comprehensive benefits package, including generous annual leave and private healthcare, we prioritise employee wellbeing while fostering a culture of accountability and collaboration. Join us to play a pivotal role in shaping a high-growth organisation, with ample opportunities for career advancement as we expand our national footprint.
Contact Details:
Martin Veasey Talent Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Regional Operations in Lichfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their challenges and think about how your experience can help them tackle those issues. This will show you’re not just another candidate, but someone who’s genuinely interested in making an impact.
✨Tip Number 3
Practice your pitch! Be ready to explain how your leadership style and operational expertise align with their needs. Keep it concise and focus on your achievements in high-volume, multi-site environments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Head of Regional Operations in Lichfield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in managing dispersed teams and high-volume operations. We want to see how your skills align with the specific requirements of the Head of Regional Operations role.
Showcase Your Leadership Style:In your application, give us a glimpse of your leadership approach. Share examples of how you've motivated teams and maintained service standards in high-pressure environments. We love to see candidates who can balance operational delivery with ongoing change.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate candidates who can communicate effectively, especially in a sensitive service environment where clarity is key.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Martin Veasey Talent Solutions
✨Know the Operations Inside Out
Before your interview, dive deep into understanding the operational model of the company. Familiarise yourself with their multi-stage service delivery and how they manage high-volume logistics. This knowledge will help you demonstrate your capability to lead complex operations effectively.
✨Showcase Your Leadership Style
Be prepared to discuss your leadership approach, especially in managing dispersed teams. Share specific examples of how you've motivated and developed frontline teams in previous roles. Highlight your ability to maintain service standards while driving performance in a high-pressure environment.
✨Emphasise Emotional Awareness
Given the sensitive nature of the service environment, it's crucial to convey your emotional intelligence. Prepare to discuss how you've handled challenging situations with professionalism and discretion, ensuring that customer trust is maintained even in difficult circumstances.
✨Balance Immediate Needs with Long-Term Goals
In your responses, illustrate your ability to juggle day-to-day operational demands with ongoing expansion activities. Provide examples of how you've prioritised tasks effectively in fast-paced settings, ensuring both immediate service delivery and strategic growth objectives are met.
