At a Glance
- Tasks: Be the first point of contact for new enquiries and book initial consultations.
- Company: Join a supportive legal team in Gillingham with a friendly atmosphere.
- Benefits: Part-time hours, flexible schedule, and opportunities for growth.
- Other info: Dynamic role with a chance to learn about the legal industry.
- Why this job: Make a difference by helping clients navigate their legal needs.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 12 - 15 € per hour.
Being the first point of contact when booking initial consultations whilst working alongside Fee Earners, Solicitors, Partners, Senior Management and support staff across all of our offices. You must maintain and progress the smooth transitioning of enquiries from new and existing clientele.
The role includes but is not limited to the following:
- Dealing with New Enquiries that come into the office, via email or by phone
- Completing enquiry forms and other relevant key documentation related to each enquiry
- Booking appointments and initial consultations for clients and sending confirmation letters
- Updating and maintaining enquiry tracking spreadsheets to the highest standards
- Following up after appointments
- Organising, filing and keeping track of post-appointment documentation
- Working alongside the Client Relationship/Marketing Manager, Fee Earners, Solicitors and Secretarial teams - maintaining the key lines of communication
- Keeping up to date with firm offers to offer to our new and existing clients including our latest Will offers
- Nurturing both new and existing clients
- Ad-hoc office administration tasks
- Inputting new client details into our client system, Proclaim
The Candidate
To be successful in your application, you will possess the following attributes:
- Customer service experience is key
- Sales experience would be advantageous
- Friendly and approachable with enthusiasm
- Flexibility and patience
- Highly organised and able to prioritise, working on multiple tasks at one time
- Initiative
- Good written and verbal communication skills
- Experience of working within a Solicitors' firm would be beneficial
New Enquiries Administrator - Part Time - Gillingham in Medway employer: Martin Tolhurst Solicitors
As a New Enquiries Administrator at our Gillingham office, you will join a supportive and dynamic team dedicated to providing exceptional client service. We pride ourselves on fostering a collaborative work culture that encourages professional growth and development, offering flexible part-time hours to suit your lifestyle. With a focus on nurturing client relationships and a commitment to employee well-being, we provide a rewarding environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land New Enquiries Administrator - Part Time - Gillingham in Medway
✨Tip Number 1
Make sure you know the ins and outs of the role. Research what a New Enquiries Administrator does and how it fits into the bigger picture at the firm. This will help you stand out in conversations and show that you're genuinely interested.
✨Tip Number 2
Practice your phone skills! Since you'll be the first point of contact, being friendly and approachable over the phone is crucial. Try role-playing with a friend to get comfortable with handling enquiries and booking appointments.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to the legal field. This can give you insider knowledge and might even lead to a referral, which is always a bonus.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace New Enquiries Administrator - Part Time - Gillingham in Medway
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've handled enquiries and built relationships with clients in the past, so share specific examples that showcase your friendly and approachable nature.
Be Organised and Detail-Oriented:Since the role involves managing multiple tasks and keeping track of documentation, it's crucial to demonstrate your organisational skills. Mention any tools or methods you use to stay on top of things, and don’t forget to mention your experience with tracking spreadsheets!
Tailor Your Application:Take a moment to tailor your application to the job description. Use keywords from the listing, like 'enquiries', 'appointments', and 'communication'. This shows us that you’ve read the job details carefully and understand what we’re looking for.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly, and it helps us keep everything organised. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Martin Tolhurst Solicitors
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the New Enquiries Administrator role. Familiarise yourself with the key responsibilities like handling enquiries, booking appointments, and maintaining communication with clients. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Customer Service Skills
Since customer service experience is crucial for this position, prepare examples from your past roles where you've excelled in this area. Think about specific situations where you resolved issues or provided exceptional service, as this will highlight your suitability for the role.
✨Demonstrate Organisational Skills
Being highly organised is a must for this job. During the interview, share how you manage multiple tasks effectively. You could mention tools or methods you use to keep track of appointments and documentation, which will show that you can handle the demands of the role.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, the firm's latest offers, or how they measure success in the role. This not only shows your interest but also gives you a better understanding of what to expect if you join their team.
