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- Tasks: Be the first point of contact for new enquiries and book initial consultations.
- Company: Join a supportive legal team in Gillingham with a focus on client relationships.
- Benefits: Part-time hours, flexible working, and a friendly work environment.
- Other info: Great opportunity for growth and learning in a dynamic legal setting.
- Why this job: Make a difference by helping clients navigate their legal needs.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 12 - 15 £ per hour.
Being the first point of contact when booking initial consultations whilst working alongside Fee Earners, Solicitors, Partners, Senior Management and support staff across all of our offices. You must maintain and progress the smooth transitioning of enquiries from new and existing clientele.
The role includes but is not limited to the following:
- Dealing with New Enquiries that come into the office, via email or by phone
- Completing enquiry forms and other relevant key documentation related to each enquiry
- Booking appointments and initial consultations for clients and sending confirmation letters
- Updating and maintaining enquiry tracking spreadsheets to the highest standards
- Following up after appointments
- Organising, filing and keeping track of post-appointment documentation
- Working alongside the Client Relationship/Marketing Manager, Fee Earners, Solicitors and Secretarial teams - maintaining the key lines of communication
- Keeping up to date with firm offers to offer to our new and existing clients including our latest Will offers
- Nurturing both new and existing clients
- Ad-hoc office administration tasks
- Inputting new client details into our client system, Proclaim
The Candidate
To be successful in your application, you will possess the following attributes:
- Customer service experience is key
- Sales experience would be advantageous
- Friendly and approachable with enthusiasm
- Flexibility and patience
- Highly organised and able to prioritise, working on multiple tasks at one time
- Initiative
- Good written and verbal communication skills
- Experience of working within a Solicitors' firm would be beneficial
New Enquiries Administrator - Part Time - Gillingham employer: Martin Tolhurst Solicitors
Contact Detail:
Martin Tolhurst Solicitors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land New Enquiries Administrator - Part Time - Gillingham
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values and recent news can help you connect with the interviewers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role involves dealing with clients, being able to articulate your thoughts clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Don’t forget to follow up after your interview. A simple thank-you email can leave a lasting impression and shows your enthusiasm for the position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen on joining our team.
We think you need these skills to ace New Enquiries Administrator - Part Time - Gillingham
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any customer service experience you have in your application. We want to see how you've handled enquiries and built relationships with clients in the past!
Be Organised and Detail-Oriented: Since the role involves managing multiple tasks, it's crucial to demonstrate your organisational skills. Mention any tools or methods you use to keep track of your work and ensure nothing slips through the cracks.
Tailor Your Application: Take a moment to customise your application for this specific role. Use keywords from the job description to show us that you understand what we're looking for and how you fit into the picture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Martin Tolhurst Solicitors
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a New Enquiries Administrator. Familiarise yourself with the tasks mentioned in the job description, like handling enquiries and booking appointments. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since customer service experience is key for this position, prepare examples from your past roles where you've excelled in this area. Think about specific situations where you went above and beyond to assist clients or resolve issues. This will highlight your suitability for the role and your ability to nurture client relationships.
✨Be Ready to Discuss Organisation
As the role requires excellent organisational skills, be prepared to discuss how you manage multiple tasks effectively. You could share your methods for prioritising work or any tools you use to keep track of appointments and documentation. This will reassure the interviewers that you can handle the demands of the job.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how they measure success in the role, or what challenges the firm currently faces. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.