Martin Randall Travel — the UK's leading specialist in expert-led cultural tours — is looking for a bright, energetic graduate to join our Client Relationship Team. This is a graduate‑level role that blends genuine client care with confident, consultative selling: from a client's first enquiry through to a confirmed booking, you'll build relationships and actively champion our programme of tours, festivals and events.
It's a busy, varied position at the heart of the business and an outstanding grounding in how a specialist travel company works — ideal for a sharp, hardworking graduate who wants real responsibility early and the drive to turn interest into bookings.
The role
- Front‑line response to inbound enquiries, offering clear, knowledgeable advice across our full programme.
- Proactive outbound contact — by phone and email — to clients and prospective clients, championing our tours, festivals and events and converting interest into bookings.
- End‑to‑end ownership of client requests, from receipt through to fulfilment, coordinating closely with suppliers for accuracy and timely delivery.
- Following up leads and turning enquiries into bookings through confident, well‑informed conversation.
- Checking availability, confirming bookings, and recommending suitable upgrades and alternatives.
- Building strong supplier relationships to maintain a consistently high standard of service for our clients, when supporting them on their special requests.
What We're Looking For — Essential
- Excellent written and spoken English, to a high professional standard.
- Bright, articulate and confident — on the phone and in writing — and comfortable initiating contact with clients.
- A degree, or equivalent experience.
- Strong organisation and follow‑through: able to manage and prioritise multiple requests and deadlines with excellent attention to detail.
- Quick to learn, self‑motivated and high‑energy, and happy working both independently and as part of a small team.
- Good computer literacy, including Microsoft Office — particularly Excel.
- A genuine interest in the arts: classical music, art, architecture or archaeology.
Desirable
- Some office, sales, customer‑service or events experience — around a year is ideal, but we'll happily consider strong graduates without it.
- A second language.
Graduate Travel Sales & Service Executive employer: MARTIN RANDALL TRAVEL
MARTIN RANDALL TRAVEL is an exceptional employer that values creativity and passion for the arts, offering a vibrant work culture in the heart of London. With competitive salaries and comprehensive benefits including pension contributions and healthcare, employees are encouraged to grow through travel opportunities and professional development. Join a team that prioritises client relationships and delivers outstanding service in a supportive environment.
