At a Glance
- Tasks: Engage with clients, provide expert advice, and convert enquiries into bookings.
- Company: Join Martin Randall Travel, the UK's top specialist in cultural tours.
- Benefits: Enjoy a competitive salary, healthcare, travel perks, and professional development.
- Other info: Dynamic role with opportunities for growth and learning in the travel industry.
- Why this job: Gain real responsibility early while working in a vibrant travel environment.
- Qualifications: Degree or equivalent experience, excellent communication skills, and a passion for the arts.
The predicted salary is between 26000 - 30000 £ per year.
Martin Randall Travel — the UK's leading specialist in expert-led cultural tours — is looking for a bright, energetic graduate to join our Client Relationship Team. This is a graduate-level role that blends genuine client care with confident, consultative selling: from a client's first enquiry through to a confirmed booking, you'll build relationships and actively champion our programme of tours, festivals and events. It's a busy, varied position at the heart of the business and an outstanding grounding in how a specialist travel company works — ideal for a sharp, hardworking graduate who wants real responsibility early and the drive to turn interest into bookings.
The role:
- Front-line response to inbound enquiries, offering clear, knowledgeable advice across our full programme.
- Proactive outbound contact — by phone and email — to clients and prospective clients, championing our tours, festivals and events and converting interest into bookings.
- End-to-end ownership of client requests, from receipt through to fulfilment, coordinating closely with suppliers for accuracy and timely delivery.
- Following up leads and turning enquiries into bookings through confident, well-informed conversation.
- Checking availability, confirming bookings, and recommending suitable upgrades and alternatives.
- Building strong supplier relationships to maintain a consistently high standard of service for our clients, when supporting them on their special request.
What we're looking for - essential:
- Excellent written and spoken English, to a high professional standard.
- Bright, articulate and confident — on the phone and in writing — and comfortable initiating contact with clients.
- A degree, or equivalent experience.
- Strong organisation and follow-through: able to manage and prioritise multiple requests and deadlines with excellent attention to detail.
- Quick to learn, self-motivated and high-energy, and happy working both independently and as part of a small team.
- Good computer literacy, including Microsoft Office — particularly Excel.
- A genuine interest in the arts: classical music, art, architecture or archaeology.
Desirable:
- Some office, sales, customer-service or events experience — around a year is ideal, but we'll happily consider strong graduates without it.
- A second language.
What we offer:
- Salary: £26,000–£30,000
- Pension contribution, healthcare and travel opportunities, museum membership, training and development opportunities and travel insurance.
Graduate - Client Sales & Service Assistant employer: MARTIN RANDALL TRAVEL
At Martin Randall Travel, we pride ourselves on being an exceptional employer that fosters a vibrant and supportive work culture. Our Client Relationship Team offers graduates the chance to engage in meaningful client interactions while enjoying comprehensive benefits such as a competitive salary, pension contributions, and opportunities for professional development. Located in the heart of the UK's cultural scene, our team members benefit from unique travel opportunities and a genuine passion for the arts, making this an ideal environment for those eager to grow their careers in the travel industry.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate - Client Sales & Service Assistant
✨Dive Into Travel Communities
Get involved in local travel forums and online communities, like those on Facebook or Reddit. These are great places to connect with professionals in the travel-tourism sector, share experiences, and uncover entry-level opportunities. Plus, you might get the inside scoop about keenly anticipated events or hiring trends!
✨Show Off Your Passion for Travel
Consider starting a travel blog or social media account to showcase your adventures, travel tips, and experiences. This can really help us stand out when applying for entry-level roles in travel-tourism, as it demonstrates our enthusiasm and knowledge about the industry. Make sure to tag companies like MARTIN RANDALL TRAVEL when sharing relevant posts!
✨Leverage Internships and Seasonal Positions
Keep an eye out for internships or seasonal roles in travel agencies and tourist centres. These positions often cater to entry-level candidates and can provide invaluable experiences that could lead to a full-time gig later on. Plus, companies often seek fresh faces, especially during peak travel seasons!
✨Tailor Your Applications to the Company Culture
Take time to research MARTIN RANDALL TRAVEL and understand their values, mission, and the type of travellers they cater to. When we craft our application, let's reflect that understanding in our cover letter and interview. Showing that we’re a good cultural fit can really make us stand out, especially at the entry-level!
We think you need these skills to ace Graduate - Client Sales & Service Assistant
Some tips for your application 🫡
Show Off Your Passion for Travel:We want to see your enthusiasm for the travel and tourism industry! Whether you've travelled extensively, participated in travel fairs, or taken relevant courses, make sure to highlight your experiences. Anything that shows you've got a genuine love for all things travel can set you apart from the competition.
Tailor Your CV to Highlight Relevant Skills:When applying for an entry-level role in travel and tourism, it's important to emphasise skills that matter. This could include customer service experience, communication skills, or any languages you speak. If you've worked in hospitality or helped organise events, make that prominent in your CV—it shows you’re adaptable and ready to dive in!
Craft a Compelling Cover Letter:This is your chance to show us your personality! Talk about why you’re excited about the opportunity at MARTIN RANDALL TRAVEL and how you can contribute as a Graduate - Client Sales & Service Assistant. Make it personal—share an anecdote about a travel experience or a project related to tourism that sparked your interest.
Keep It Professional But Fun:In the travel and tourism sector, it's all about creating experiences and connections. While your application should be professional, don’t hesitate to let a bit of your personality shine through. Use a friendly tone and maybe include a fun fact about a destination you love! And remember, apply through our website for the best chance of getting noticed.
How to prepare for a job interview at MARTIN RANDALL TRAVEL
✨Brush Up on Destination Knowledge
Knowing about the key destinations and cultures in travel and tourism is super important, especially for an entry-level position. Familiarise yourself with popular travel spots, emerging trends, and cultural practices, as you'll likely be asked about your insights on destinations and how to manage customer expectations.
✨Practice Customer Interaction Scenarios
You might face role-play scenarios or behavioural questions about handling customer queries and complaints during your interview. Reflect on previous experiences (even if they’re personal trips) where you had to problem-solve or offer advice—this'll show you're ready to interact with clients effectively.
✨Show Enthusiasm for Learning
As it's an entry-level position, employers at MARTIN RANDALL TRAVEL will be keen to see your motivation and willingness to learn. Emphasise your passion for travel, willingness to pick up new skills, and how you can contribute to their team dynamic, even if you lack experience.
✨Be Prepared for Teamwork Questions
Tourism often involves collaborating with others, whether it’s within a team or with partners. Expect questions about team experiences—think of times when you worked collaboratively, maybe during projects or volunteer work, and be ready to articulate how you contributed to a group effort.
