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- Tasks: Coordinate family support services and provide essential administrative support to the team.
- Company: Join Martin House, a compassionate hospice providing palliative care for children and families in need.
- Benefits: Enjoy generous annual leave, sick pay, and a health and wellbeing programme.
- Why this job: Make a real difference in families' lives while working in a supportive and caring environment.
- Qualifications: Strong admin skills, experience in palliative care, and proficiency in Microsoft Office required.
- Other info: Flexible working options and a commitment to diversity and inclusion.
The predicted salary is between 24392 - 29151 £ per year.
Job alerts Grove Road, Boston Spa, Wetherby, West Yorkshire, LS23 6TX United Kingdom
Martin House provides free specialist palliative care to babies, children and young people with complex and life-shortening conditions. Families from across West, North and East Yorkshire have access to our care 24/7, 365 days a year, including specialist doctors. Every year we care for more than 550 families, at the hospice, in hospital and in families’ own homes, as well as supporting around 200 bereaved family members.
We are seeking a highly organised and skilled administrator for the role of Family Support Pathway Co-ordinator. This individual will work closely alongside our Family Support team, to ensure families have an excellent experience throughout their journey and maximise the team’s impact.
The role will involve:
• Providing organisation and oversight to the Family Support caseloads and services, thus maximising the team’s impact and effectiveness.
• Provide a broad range of administrative support to the Family Support team.
• Assist the Family Support team in co-ordinating the programme of meetings, events, groups and activities.
• Maintaining an oversight and facilitating the patient journey from referral to discharge.
• Supporting the Head of Family Support with the organisation of scheduled audits, data collation and reports required.
• Supporting the Head of Family Support with information requests from the Income Generation team.
Our ideal candidate will
• Be committed to Martin House’s values – Excellence, Respect, Integrity and Compassion.
• Be a highly skilled administrator with a good understanding of Family Support services within palliative care.
• Have demonstrable experience of working in an administrative role in a busy environment where you are required to multi-task.
• Be able to use a full suite of Microsoft Office software systems
• Have experience of using a patient records system, such as SystmOne.
• Have experience of working in a role which involves coordination of services and/or caseloads.
• Be an excellent communicator who is able to interact with various internal and external stakeholders.
Martin House places families at the heart of all that we do and this is reflected in the amazing benefits we offer our valued team members.
• Annual leave – eight weeks per year, including bank holidays
• Sick pay – six months full pay and six months half pay following successful completion of probationary period.
• Recognition of NHS pension scheme for candidates who are currently in the scheme and up to 10 per cent contributory AVIVA scheme.
• Enhanced maternity and partners leave to exceed the NHS entitlement
• Health and wellbeing programme including access to free of charge Employee Assistance Programme for employees and their families
• Accredited Menopause and Mindful employer
• Life insurance – two times annual salary
• Free parking at our children’s hospice in Boston Spa
Please apply via our website www.martinhouse.org.uk/get-involved/join-our-team/ and complete an application form, referring to the Job Description and Person Specification which can be found here .
For further information contact Vicki Greensmith by email at vgreensmith@martinhouse.org.uk or Emma Taylor at etaylor@martinhouse.org.uk or by telephone 01937 845045.
The closing date for applications is noon on Sunday 17th August 2025. Interviews will take place on Wednesday 27th August. If you have not heard from us by Friday 22nd August, please assume your application has been unsuccessful on this occasion.
Martin House is committed to providing care and improving services irrespective of race, ethnicity, disability, gender, religion or belief, age, marital status, or sexual orientation.
Martin House is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment.
Recruitment checks are undertaken in accordance with safer recruitment standards and successful applicants will be required to undertake a DBS via the Disclosure and Barring Service. Please note all applicants must already hold the legal right to work in the UK.
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Salary
£24 392.35 – £29151.12 per annum pro rata (Please note salaries usually start at the bottom of the scale).
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Family Support Pathway Co-ordinator employer: Martin House
Contact Detail:
Martin House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Family Support Pathway Co-ordinator
✨Tip Number 1
Familiarise yourself with Martin House's values of Excellence, Respect, Integrity, and Compassion. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs to show you're a great cultural fit.
✨Tip Number 2
Research the Family Support services within palliative care. Understanding the specific challenges and needs of families in these situations will help you articulate how you can contribute effectively to the team.
✨Tip Number 3
Network with current or former employees of Martin House if possible. They can provide insights into the work environment and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare to discuss your experience with administrative roles and multi-tasking in busy environments. Be ready to share specific examples that highlight your organisational skills and ability to coordinate services effectively.
We think you need these skills to ace Family Support Pathway Co-ordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Family Support Pathway Co-ordinator position. Tailor your application to highlight how your skills and experiences align with these needs.
Highlight Relevant Experience: In your CV and cover letter, emphasise your administrative experience, particularly in palliative care or similar environments. Mention specific examples where you successfully managed caseloads or coordinated services.
Showcase Your Skills: Make sure to mention your proficiency in Microsoft Office and any experience with patient records systems like SystmOne. Provide examples of how you've used these tools effectively in past roles.
Express Your Commitment: Demonstrate your alignment with Martin House’s values of Excellence, Respect, Integrity, and Compassion. Share personal anecdotes or experiences that reflect your commitment to these principles in a professional setting.
How to prepare for a job interview at Martin House
✨Understand the Organisation's Values
Familiarise yourself with Martin House’s core values: Excellence, Respect, Integrity, and Compassion. Be prepared to discuss how your personal values align with theirs and provide examples from your past experiences that demonstrate these qualities.
✨Showcase Your Administrative Skills
Highlight your experience in administrative roles, especially in busy environments. Be ready to discuss specific tools and software you’ve used, such as Microsoft Office and patient records systems like SystmOne, and how they helped you manage tasks effectively.
✨Demonstrate Your Communication Skills
As a Family Support Pathway Co-ordinator, communication is key. Prepare to share examples of how you've successfully interacted with various stakeholders, including families and team members, and how you ensured clear and effective communication throughout.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life situations related to family support services. Think about scenarios where you had to coordinate services or manage caseloads, and be ready to explain your thought process and actions taken.
