Senior Operations & Reuse Manager

H. W. Martin Waste Limited Job Title: Senior Operations & Reuse Manager Location: Midlands based Salary: Competitive depending on experience Benefits: 25 Days Holiday + Bank Holidays, Fully paid Company Pension, Company Vehicle/Car Allowance, Discretionary Bonus, Life Assurance & Employee Assistance Programme Contract Type: Permanent About the H. W. Martin Group From the first local fencing contracts of the 1970’s to the multi discipline national contracts of today is a journey throughout which we have always strived to exceed our client’s expectations. We have a trained and certificated workforce of over 1,000 who deliver works and support services from design, through to build and onward maintenance for the transport and waste recycling infrastructure of the UK. With 16 operations centres from Kent to North Lanarkshire, together with our central head office facility in Derbyshire, we provide a truly national coverage. The Martin Group are established and very financially secure. We pride ourselves on our people and have many long serving employees. About H. W. Martin Waste Ltd H W Martin Waste Ltd manages many household waste recycling centres with contracts from Milton Keynes to Durham and operates materials recycling factories in Alfreton Derbyshire, Leeds and Durham. We have built the business up by providing local authority clients with a great service, a can-do attitude and innovative ideas that are recognised as being industry leading. The Role: The Senior Operations & Reuse Manager will assist the effective functioning of the Company by providing support to the senior management team and the network of Contracts we undertake on behalf of our Local Authority clients. Duties/Responsibilities * Ensure that safe working practices and Health and Safety legislation are adhered to. The postholder will liaise closely with our Health and Safety Professionals to ensure full compliance with all company and legislative requirements. * Liaise with the Compliance Team to ensure audits and subsequent actions are completed satisfactorily. * Undertake audits & inspections of internal and external sites as requested. * Devise, develop and implement agreed operational plans to ensure HWRC’s and Transfer Stations are meeting the required standards. * Lead quality and service improvements across the area, working with stakeholders to ensure all aspects of service provision are in line with management system requirements and Company objectives. * Achieve performance targets as agreed with the line manager and report progress through management information reports and in person on a timely basis. * Liaise with the Social Value Manager to achieve targets whilst considering economics. * Identify opportunities to enhance the Company’s reuse offering and where appropriate work collaboratively with the third sector, HWM internal facilities and commercial offtakers/traders. * Continuously improve customer satisfaction and site recycling rates with an emphasis on actively guiding and coaching site staff to strive for performance and service improvements. * Assist the Commercial Manager and Directors to procure commercial deals with outlets. * HWRC Contract commercial reviews i.e., average weights, review of transport operations and journeys, current destinations vs new destinations. * Assist & support colleagues with month end reporting on HWRC Contracts. * Review opportunities to benefit from economies of scale across all contracts. * Assist with roll out of the digital system on HWRCs i.e., the tablet system for recording information and for replacing the hard copy SHE files. * Assist with implementation of new and retained HWRC contracts. * Writing and review of Service Delivery Plans. * Assist with tenders. * Development projects (commercially confidential). * Work with the Directors to identify and review strategic acquisitions. * Represent the company at internal and external meetings as required. * Work effectively as part of the Management team and develop a commercial awareness of business activity and the bottom line. * Create and maintain effective working relationships with your line manager, colleagues, sub-contractors, and site users. * Maintain confidentiality and observe data protection and associated guidelines where appropriate (e.g., CCTV usage). Experience, Qualifications and Skills required: Experience in a similar role. Proven analytical and problem-solving skills as well as attention detail. Experience of tendering activity preferrable but not essential. Proficient with Microsoft Office tools such as Word, PowerPoint, Excel and Outlook. Flexibility for extensive travel as required between sites. A relevant degree or equivalent is desirable but not essential where related skills can be demonstrated. Working knowledge of operations, procurement and contracts. Sound knowledge of health, safety and environmental regulations. A current UK Driving Licence is essential. Ability to communicate both written and orally, good attention to detail and to present information clearly and concisely. Portrays enthusiasm, passion, and ambition to learn and develop. Positive ‘can do’ attitude. The ability to liaise with all levels of management on a professional level, using good communication/interpersonal skills. Good organisational skills to be responsible for managing own workload. Next Steps: If you are looking for a new challenge and feel you have the skills to take on this vital role, please submit your CV and covering letter stating how you meet our criteria or complete our online application form. We are an equal opportunities employer and welcome applications from any suitably qualified persons. Please refer to our Candidate Privacy Notice to see how we manage your data, which can be found on our website