Part-Time Credit Controller

H.W. Martin Holdings Limited

Department: Finance

Reporting to: Head of Finance

Location: Blackwell, Derbyshire (J28, M1)

Hours: Part-Time Minimum 25 Hours/Week

Salary: Competitive, dependent on experience, with benefits

Additional benefits: 25 Days Annual Leave + Public Holidays (pro rata based on days worked), Fully Paid Company Pension, Life Assurance, Discretionary Bonus, Employee Assistance Programme

About the H. W. Martin Group: The Martin Group of Companies (est. 1976) provide specialist services to the construction and waste recycling industries, through a trained and certificated workforce of over 1,600 delivering works and support services from design, through to build and onward maintenance. With a turnover of more than £300m and a fleet of over 500 vehicles we are a major contributor in our fields of expertise.

Job Purpose: To take responsibility for the day-to-day credit control function, ensuring customer accounts are monitored effectively, and outstanding debts are collected in a timely manner. The role will involve maintaining regular contact with customers, chasing overdue invoices, resolving payment queries and helping to minimise outstanding debt across the business. The successful candidate will be organised, confident and proactive, with good communication and negotiation skills and the ability to manage customer relationships professionally whilst ensuring agreed payment terms are adhered to.

Key Responsibilities

• Credit Control:
• Monitoring customer accounts and reviewing aged debt reports on a regular basis.
• Proactively contacting customers regarding outstanding and overdue invoices.
• Following up on promised payment dates and ensuring commitments are met.
• Sending customer statements and copies of outstanding invoices where required.
• Maintaining regular communication with customers to ensure payments are received within agreed terms.
• Identifying overdue and high-risk accounts and escalating concerns where necessary.
• Monitoring customer accounts against agreed credit limits.
• Highlighting accounts approaching or exceeding their credit limits.
• Assisting with decisions regarding placing accounts on hold or restricting further services where appropriate.
• Maintaining accurate records of all credit control activity and customer communications.
• Supporting the business in reducing aged debt and improving cash flow.
• Customer Account Management:
• Building and maintaining professional relationships with customers.
• Responding to customer queries regarding outstanding invoices and account balances.
• Investigating payment discrepancies and unallocated cash.
• Resolving invoice queries by liaising with internal departments.
• Following up on disputed invoices and ensuring queries are progressed promptly.
• Liaising with operational teams to obtain supporting documentation, timesheets, purchase orders and job information where required.
• Ensuring customer account information and contact details are kept up to date.
• Monitoring customer payment patterns and identifying any changes in payment behaviour.

Skills and Experience

• Essential:
• Previous experience in a credit control or accounts receivable role.
• Confident and professional telephone manner.
• Good written and verbal communication skills.
• Strong negotiation and problem-solving skills.
• Good working knowledge of Microsoft Excel and Outlook.
• Strong organisational and time management skills.
• Ability to manage workload independently and prioritise tasks.
• Confident dealing with customers and handling difficult payment conversations.
• Good attention to detail and accuracy.
• Ability to work towards targets and meet deadlines.

Personal Attributes:

• Proactive and persistent approach to debt collection.
• Confident and assertive when dealing with overdue accounts.
• Professional and diplomatic when managing customer relationships.
• Organised and methodical.
• Able to work independently and use initiative.
• Resilient and comfortable having difficult conversations.
• Strong attention to detail.
• Reliable and flexible approach to work.

Next Steps: If you like the sound of a career with us, send us a copy of your CV and a short letter detailing why you think you would be a great catch. We are an equal opportunities employer and welcome applications from any suitably qualified persons. Please refer to our Candidate Privacy Notice to see how we manage your data, which can be found on our website.