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- Tasks: Support customers with parts, service coordination, and warranty administration.
- Company: Join a respected British manufacturer known for quality and customer support.
- Benefits: Competitive salary and opportunities for career growth.
- Why this job: Be part of a dynamic team and evolve into an Aftersales Manager role.
- Qualifications: Strong organisation, communication skills, and IT literacy required.
- Other info: Exciting chance to grow with a leading company in engineering innovation.
The predicted salary is between 28800 - 43200 £ per year.
Join the Forefront of Engineering Innovation at the King Group. We’re looking for a motivated and organised Aftersales Assistant to join our Aftersales team. This role is central to supporting our customers and ensuring they receive a responsive, efficient, and professional service after their trailer leaves the factory. You’ll work closely with the Aftersales & Parts Manager across three key areas: parts supply, service coordination, and warranty administration.
The ideal candidate will be someone who’s keen to learn all aspects of the role, with a clear path to develop into an Aftersales Manager position in the near future. If you are someone who is ready to put down roots, evolve alongside a growing company, and play a key part in our continued success, we want to hear from you!
Key Responsibilities- Parts: Handle customer enquiries and quotations for parts. Process sales orders, purchase orders, and supplier returns. Liaise with suppliers and logistics partners to ensure timely deliveries. Support marketing of the King Parts range.
- Service: Prepare job cards and ensure service records are kept up to date. Communicate progress and completion details to customers. Schedule and track preventative maintenance work for King’s rental and customer fleets.
- Warranty: Assist in processing warranty claims, including gathering evidence and completing documentation. Liaise with customers, suppliers, and internal departments to resolve issues promptly. Maintain warranty records and support reporting on recurring issues or trends.
Excellent organisation and communication skills. Good IT literacy, particularly Microsoft Office (Excel, Outlook). Strong attention to detail and ability to multitask effectively. A proactive, customer-focused approach. Experience in a parts, service, or warranty environment. Understanding of trailers, plant equipment, or heavy vehicles. Full UK driving licence.
Next Steps: If you are looking for a new challenge and feel you have the skills to take on this vital role, please either submit your CV or complete our online operative application form below.
Aftersales Assistant in Market Harborough employer: Martin Group of Companies
Contact Detail:
Martin Group of Companies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Assistant in Market Harborough
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their products and services, especially in aftersales. This shows you're genuinely interested and ready to contribute from day one.
✨Tip Number 3
Practice your responses to common interview questions. Focus on your experience with customer service, parts supply, and warranty processes. We want to hear how you can bring value to the Aftersales team!
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team at King Group.
We think you need these skills to ace Aftersales Assistant in Market Harborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Aftersales Assistant role. Highlight any relevant experience in parts, service, or warranty environments to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re excited about this position. Share your passion for customer support and how you can contribute to our team’s success at King Group.
Show Off Your Organisation Skills: Since this role requires excellent organisation, give examples in your application of how you've successfully managed multiple tasks or projects in the past. We love seeing those skills in action!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Martin Group of Companies
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of the Aftersales Assistant role. Familiarise yourself with parts supply, service coordination, and warranty administration. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Skills
Highlight your organisational and communication skills during the interview. Be ready to share examples of how you've handled customer enquiries or managed multiple tasks effectively in previous roles. This will demonstrate your proactive, customer-focused approach that the company values.
✨Ask Smart Questions
Prepare a few thoughtful questions about the company and the Aftersales team. Inquire about their processes for handling warranty claims or how they ensure timely deliveries from suppliers. This shows that you're engaged and eager to learn more about the role and the company culture.
✨Dress the Part
Even though it's an informal setting, dressing smartly can make a great first impression. Aim for business casual attire that reflects professionalism while still being comfortable. It shows respect for the interviewers and the company’s reputation.
