At a Glance
- Tasks: Manage and optimise the ServiceNow platform to support IT service delivery.
- Company: Join Martin-Baker, a leader in life-saving engineering solutions.
- Benefits: Enjoy a competitive pension, healthcare plan, and 25 days holiday.
- Other info: Collaborative environment with opportunities for personal growth and development.
- Why this job: Make a real impact by supporting critical IT systems that save lives.
- Qualifications: Experience with ServiceNow administration and strong problem-solving skills.
The predicted salary is between 40000 - 50000 € per year.
Martin-Baker is the world’s leading manufacturer of ejection and crashworthy seats, saving over 7,805 lives to date. We combine cutting-edge engineering with a clear mission: protecting aircrew around the world. We are now recruiting a ServiceNow Administrator to join our Information Technology team at our Denham site on a 12 month maternity cover basis.
The Role:
As a ServiceNow Administrator, you will play a key role in maintaining, supporting, and improving the organisation’s ServiceNow platform across the business. You will be responsible for the day-to-day administration, configuration, maintenance, and optimisation of the platform, ensuring stable and efficient IT service delivery across multiple teams. This role offers exposure to a broad range of ServiceNow modules and technologies, including Incident, Problem, Change, Request, Asset Management, CMDB, Knowledge Management, integrations, automation, and reporting. You will work closely with Service Desk, Infrastructure, Applications, and wider business stakeholders to ensure the platform continues to meet operational and business needs. You will also support continuous improvement initiatives, helping enhance workflows, automate processes, improve reporting capabilities, and maintain platform governance and best practices.
Key Responsibilities:
- Manage day-to-day administration of the ServiceNow platform, including users, roles, groups, and access controls
- Monitor platform performance, integrations, scheduled jobs, and overall platform health
- Perform instance maintenance activities including upgrades, patching, cloning, and configuration reviews
- Configure and maintain ServiceNow modules including Incident, Problem, Change, Request, Asset, CMDB, and Knowledge Management
- Build and maintain workflows, business rules, UI policies, client scripts, notifications, and service catalogue items
- Support integrations with enterprise systems including AD/Entra ID, HR systems, and monitoring tools
- Configure and maintain inbound/outbound REST/SOAP APIs, MID Servers, and data imports
- Provide technical support and troubleshooting for ServiceNow-related issues and incidents
- Build and maintain dashboards, KPIs, reports, and performance analytics
- Maintain data quality and integrity across key ServiceNow modules
- Support testing activities including UAT, regression, and functional testing during upgrades and changes
- Ensure all platform changes follow governance standards, change control procedures, and best practices
- Create and maintain technical documentation, SOPs, and knowledge articles
- Partner with internal stakeholders to identify process improvements and automation opportunities
- Provide platform guidance and support to users and technical teams
About You:
We are looking for a proactive, organised, and technically capable ServiceNow professional with strong platform administration and configuration experience. You will be comfortable managing BAU platform activities while also contributing to ongoing improvements and optimisation initiatives.
Essential:
- Experience administering and supporting the ServiceNow platform within an enterprise environment
- Strong understanding of ITSM processes including Incident, Problem, Change, and Request Management
- Experience configuring workflows, business rules, client scripts, UI policies, and notifications
- Knowledge of CMDB, Asset Management, and Service Catalogue administration
- Experience supporting integrations and APIs within ServiceNow
- Strong troubleshooting and analytical problem-solving skills
- Experience building reports, dashboards, and performance analytics
- Excellent communication and stakeholder engagement skills
- Ability to manage multiple priorities in a fast-paced environment
- Highly IT literate with strong documentation skills
Desirable:
- ServiceNow certifications
- Experience with MID Servers and integrations
- Knowledge of scripting and automation within ServiceNow
- Experience supporting ServiceNow upgrades and release management
- Understanding of governance and platform best practices
- Experience working with CMDB administration and data governance
- Exposure to ServiceNow Project Management and/or Strategic Portfolio Management (SPM) modules
- Experience supporting or configuring ServiceNow Security Operations modules
- Exposure to AI implementation, automation, or AI-driven capabilities within ServiceNow or enterprise IT platforms
- Previous experience working within regulated or complex enterprise environments
Benefits:
- 9% non-contributory pension (18+)
- Midday finish on Fridays
- 4x salary Life Assurance (18+)
- Personalised training & development plan
- Healthcare Cash Plan
- 25 days holiday + bank holidays
- Option to purchase additional annual leave
- Cycle to Work & nursery benefits
- Discounts via Martin-Baker+ platform
Your Interview Journey:
- Initial Telephone Interview: A discussion with your Recruitment Business Partner
- First Stage Interview (Microsoft Teams): Structured interview with the Hiring Manager
- Final Stage Interview: Face-to-face competency and technical interview
Why Join Us?
At Martin-Baker, your work directly contributes to saving lives. You’ll be part of a collaborative environment supporting critical IT systems and services that enable world-class engineering and manufacturing operations. This is an excellent opportunity to work with a highly visible enterprise platform while contributing to continuous improvement across the organisation. This role is subject to UK Government security clearance. Applicants must have the existing right to work in the UK and be currently residing in the UK.
ServiceNow Administrator (Maternity Cover) employer: Martin Baker
At Martin-Baker, we pride ourselves on being an exceptional employer, offering a collaborative work culture where your contributions directly impact the safety of aircrew worldwide. With a strong focus on employee growth through personalised training plans and a supportive environment, our Denham location provides unique benefits such as a non-contributory pension, generous holiday allowance, and a midday finish on Fridays, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Administrator (Maternity Cover)
✨Tip Number 1
Get to know the company inside out! Research Martin-Baker, their mission, and how they use ServiceNow. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and even lead to referrals, which can boost your chances of landing the job.
✨Tip Number 3
Prepare for those interviews! Brush up on your ServiceNow knowledge and be ready to discuss specific modules and your past experiences. Practising common interview questions can help you feel more confident and articulate your skills effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining Martin-Baker and contributing to their mission of saving lives.
We think you need these skills to ace ServiceNow Administrator (Maternity Cover)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with ServiceNow and ITSM processes. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how you can contribute to our mission at Martin-Baker. Keep it concise but impactful!
Showcase Your Technical Skills:Since this role involves a lot of technical work, make sure to mention your experience with ServiceNow modules, integrations, and troubleshooting. We love seeing candidates who are technically savvy and ready to dive in!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Martin Baker
✨Know Your ServiceNow Stuff
Make sure you brush up on your ServiceNow knowledge before the interview. Familiarise yourself with the key modules like Incident, Problem, Change, and Asset Management. Be ready to discuss your experience with these areas and how you've used them in past roles.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled challenges in your previous ServiceNow roles. Think about times when you improved workflows or resolved technical issues. This will demonstrate your analytical skills and ability to contribute to continuous improvement.
✨Engage with Stakeholders
Since this role involves working closely with various teams, be prepared to talk about your communication style and how you engage with stakeholders. Share examples of how you've collaborated with different departments to meet operational needs and improve service delivery.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team, the platform, and ongoing projects. This shows your genuine interest in the role and helps you understand how you can best contribute to the organisation’s goals.
