Continuous Improvement & Process Analyst in London

Analyse it. Improve it. Trust it with lives!

Are you a Continuous Improvement or Process Improvement professional who enjoys getting under the skin of complex processes, identifying what could work better and turning analysis into meaningful operational change?

Join Martin-Baker as a Continuous Improvement Analyst – Sales & Distribution and take on a role where process improvement, data analysis and digital transformation directly support a global, life-saving mission.

As a Continuous Improvement Analyst, you'll work across Sales, Logistics, Finance and IT, reviewing and improving the processes that take customer orders from initial entry through to international delivery and billing. This is a role for someone who wants to challenge existing ways of working, remove inefficiencies and help build more effective, data-driven processes.

Direct Impact. Global Scale. Life-Saving Mission.

At Martin-Baker, the work we do matters. We design, manufacture and support life-saving equipment used by aircrew around the world. Our products operate in demanding environments where quality, reliability and attention to detail are critical.

Joining Martin-Baker means becoming part of a business with a clear purpose, strong engineering capability and a long-term commitment to its people, products and customers.

With over 7,700 lives saved, your work as a Continuous Improvement Analyst will help improve the commercial and operational processes behind a business delivering equipment that makes a genuine difference.

The Opportunity as a Continuous Improvement Analyst

Reporting to the Head of Logistics & Order Administration, you'll take ownership of identifying, analysing and delivering improvements across our Sales & Distribution processes.

Working with stakeholders across Sales, Logistics, Finance and IT, you'll review our end-to-end order-to-cash lifecycle, map existing processes, identify bottlenecks and implement practical improvements that make our operations more efficient, accurate and effective.

You'll also play an important role in our continued digital transformation, supporting SAP S/4HANA, system changes and testing, while using operational data and KPIs to demonstrate where improvements are making a measurable difference.

This is an individual contributor role with no direct reports, giving you the opportunity to focus on continuous improvement, process engineering, data analysis and cross-functional problem-solving.

What You'll Do as a Continuous Improvement Analyst

• Continuous Improvement: Review and optimise Sales & Distribution processes across order entry, contract pricing, delivery, billing and the wider order-to-cash lifecycle.
• Process Mapping: Map end-to-end workflows, identify bottlenecks and use structured problem-solving and root cause analysis to address inefficiencies.
• Lean Improvement: Apply Lean principles and tools such as Value Stream Mapping to reduce waste and create more efficient, sustainable processes.
• Systems & SAP: Gather and document business requirements, support SAP S/4HANA developments and coordinate User Acceptance Testing (UAT) and go-live readiness.
• Performance & KPIs: Develop and maintain operational KPIs and dashboards to measure performance, identify process gaps and track improvement activity.
• Operational Performance: Deliver improvements that support greater efficiency, record accuracy, cycle times and On-Time, In-Full (OTIF) performance.
• Cross-Functional Working: Partner with Sales, Logistics, Finance and IT to resolve issues, align workflows and improve communication between functions.
• Process Documentation: Create and maintain clear SOPs, process maps and operating procedures that reflect system and operational changes.
• Change Delivery: Take ownership of improvement initiatives from initial problem identification through to implementation and measurement of results.

About You:

We're looking for someone with hands-on experience in Continuous Improvement, Process Improvement, Business Process Analysis or Operational Excellence who enjoys understanding how processes really work and finding practical ways to make them better.

• Proven experience in continuous improvement, process optimisation or change management.
• Practical knowledge of Lean methodologies, ideally including Value Stream Mapping and structured problem-solving techniques.
• Strong experience creating process maps, procedures and Standard Operating Procedures (SOPs).
• Proven experience analysing, designing, and improving complex, cross-functional Order-to-Cash (O2C) workflows is a requirement
• Experience working with an ERP system to support process design, workflow changes or system testing.
• SAP experience is highly desirable, particularly exposure to SAP S/4HANA and the Sales & Distribution (SD) module, but isn't essential.
• Strong analytical and problem-solving skills with confidence using operational data and KPIs to identify and measure improvement opportunities.
• Experience supporting UAT, system implementation or digital transformation would be advantageous.
• Confident working with stakeholders across different functions and able to challenge established processes constructively.
• Proactive, collaborative and comfortable taking ownership of improvement projects from analysis through to delivery.
• Share and demonstrate the Martin-Baker values.

Whether you're currently working as a Continuous Improvement Analyst, Process Improvement Analyst, Business Process Analyst, Continuous Improvement Engineer, Operational Excellence Analyst or Business Improvement Analyst, this could be the opportunity to apply your skills within a globally recognised aerospace and defence organisation.

Our Values

At Martin-Baker, we value professionalism, understanding, teamwork, humility, accountability and integrity. We look for people who take pride in their work, collaborate openly and act with care because the work we do matters.

What We Offer Our Continuous Improvement Analyst

• Excellent pension package, with Martin-Baker contributing 9% of salary on a non-contributory basis, plus further employer contributions as you increase your own.
• Life Assurance.
• Lunchtime finish on a Friday.
• Personalised training and development plan.
• Healthcare plan.
• 25 days' annual leave plus bank holidays.
• Opportunity to purchase additional annual leave.
• Martin-Baker+ retail discounts platform.
• Occupational Health team.
• Workplace Nursery Benefit scheme.
• Cycle to Work scheme.

How to Apply / Your Interview Journey

Submit your CV and, if you wish, a brief covering letter outlining your relevant continuous improvement, process improvement and systems experience.

The interview journey includes:

• Initial Telephone Interview: A detailed conversation with your Recruitment Business Partner covering your continuous improvement background, experience and motivation for joining Martin-Baker.
• First Stage Interview & Practical Assessment: An on-site interview at our Denham facility with the Head of Logistics & Order Administration, including a practical assessment designed to explore your hands-on process improvement and systems knowledge.
• Final Stage Interview: A formal panel interview with the Vice President of Commercial Operations and Head of Logistics & Order Administration.

We believe in equal opportunity and are committed to creating an inclusive environment where everyone is respected and can do their best work.

Martin-Baker is a signatory to the Armed Forces Covenant, demonstrating our support and commitment to the Armed Forces and their families.

This role is subject to pre-employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS).

The role also involves access to information governed by U.S. Export Control Laws, including ITAR, so applicants must satisfy the applicable ITAR eligibility requirements.