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- Tasks: Lead a team to deliver impactful training solutions for cutting-edge ejection seat technology.
- Company: Join Martin-Baker, the world leader in ejection seat manufacturing.
- Benefits: Enjoy a competitive pension scheme, life assurance, and 25 days annual leave.
- Other info: Inclusive workplace with opportunities for personal growth and development.
- Why this job: Make a real difference in pilot safety while developing your skills in a dynamic environment.
- Qualifications: Experience in managing training teams and delivering high-quality training programmes.
The predicted salary is between 36000 - 60000 £ per year.
Martin-Baker is the world's leading manufacturer of ejection seats and related equipment, the only company that can offer a fully integrated escape system that satisfies the very latest in pilot operational capability and safety standards. Martin-Baker offers a complete 'end-to-end service', from helping the customer to establish operational safety and escape requirements, including design, development, and qualification, to ongoing support throughout the entire service life of the aircraft.
A vacancy has arisen for a Customer Training Manager to join the Customer Training team. Within this role, you’ll lead a talented team of training instructors and suppliers that delivers impactful customer training solutions for Martin-Baker products. The role is based from the Denham site and will involve some travel to customer sites when needed.
Within the role, you’ll:
- Lead the customer training function, including the design, development, delivery and certification of technical training to customers.
- Manage the team of training instructors and suppliers that deliver customer training experiences, encompassing recruitment, coaching, development, engagement and performance management.
- Management of all training activity, including planned training commitments, resource allocation, course content/development, developing procedures and KPI measures to track performance and compliance.
- Management of training content and delivery processes, liaising with the Commercial team and ensuring that invoices get processed.
- Handling customer, colleague and supplier feedback, relating to customer training activities.
- Ultimately provide excellent training experiences, leading the team to fulfil training objectives for a range of customers.
What we’re looking for:
- Experience managing a training team, training organisation or training systems.
- Proven experience in a relevant or senior role, managing others.
- Experience leading processes, procedures, planning, resource development and activity of training courses.
- Committed to the highest standards.
- Share and demonstrate the Martin-Baker Values.
You’ll learn from experts who will help you obtain a wide understanding of an engineering business, encouraging you to develop new skills and gain strong industry experience.
What We Offer:
- Highly competitive 9% non-contributory pension scheme (18+)
- Life Assurance
- Lunchtime finish on a Friday
- Personalised training and development plan
- 25-days annual leave plus bank holidays
- Opportunity to purchase additional annual leave
- Occupational Health team
- Cycle to work scheme
We believe in equal opportunity, committed to creating an inclusive environment where everyone is respected. We want you to be able to do your best work. Martin-Baker is a signatory to the Armed Forces Covenant, showing our support and commitment to our Armed Forces and their families, proudly supporting those who serve.
This role is subject to pre-employment screening in line with the UK Government’s Baseline Personnel Security Standard (BPSS).
Customer Training Manager in Denham employer: Martin-Baker Aircraft Company Ltd
Contact Detail:
Martin-Baker Aircraft Company Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Training Manager in Denham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Martin-Baker on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Customer Training Manager.
✨Tip Number 2
Prepare for the interview by practising common questions related to training management. We should also be ready to share specific examples of how we've led teams and improved training processes. Show them we’re the perfect fit!
✨Tip Number 3
Don’t forget to showcase our passion for training and development during the interview. We want to demonstrate that we’re committed to delivering excellent training experiences, just like Martin-Baker aims to do.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of the Martin-Baker team.
We think you need these skills to ace Customer Training Manager in Denham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing training teams and delivering impactful training solutions. We want to see how your skills align with the role of Customer Training Manager at Martin-Baker.
Showcase Your Leadership Skills: In your application, emphasise your experience in leading teams and managing training activities. We’re looking for someone who can inspire and develop others, so share examples of how you've done this in the past.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences stand out without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Martin-Baker Aircraft Company Ltd
✨Know the Company Inside Out
Before your interview, make sure you research Martin-Baker thoroughly. Understand their products, values, and the specific role of a Customer Training Manager. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Customer Training Manager, you'll be leading a team. Prepare examples from your past experiences where you've successfully managed a team or project. Highlight your coaching and development strategies, as well as how you handle feedback and performance management.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about potential challenges in training delivery or team management and how you would address them. This will demonstrate your critical thinking and adaptability.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the training team's current challenges or how success is measured in the role. This shows your proactive attitude and eagerness to contribute to the team’s success.