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- Tasks: Lead a team to deliver impactful training solutions for cutting-edge ejection seat technology.
- Company: Join Martin-Baker, the world leader in ejection seat manufacturing.
- Benefits: Enjoy a competitive pension scheme, life assurance, and 25 days annual leave.
- Other info: Work in an inclusive culture with opportunities for personal and professional growth.
- Why this job: Make a real difference in pilot safety while developing your skills in a dynamic environment.
- Qualifications: Experience in managing training teams and delivering high-quality training programmes.
The predicted salary is between 50000 - 60000 £ per year.
Martin-Baker is the world's leading manufacturer of ejection seats and related equipment, the only company that can offer a fully integrated escape system that satisfies the very latest in pilot operational capability and safety standards. Martin-Baker offers a complete 'end-to-end service’, from helping the customer to establish operational safety and escape requirements, including design, development, and qualification, to on-going support throughout the entire service life of the aircraft.
A vacancy has arisen for a Customer Training Manager to join the Customer Training team. Within this role, you’ll lead a talented team of training instructors and suppliers that delivers impactful customer training solutions for Martin-Baker products. The role is based from the Denham site and will involve some travel to customer sites when needed.
Within the role, you’ll:
- Lead the customer training function, including the design, development, delivery and certification of technical training to customers.
- Manage the team of training instructors and suppliers that deliver customer training experiences, encompassing recruitment, coaching, development, engagement and performance management.
- Management of all training activity, including planned training commitments, resource allocation, course content/development, developing procedures and KPI measures to track performance and compliance.
- Management of training content and delivery processes, liaising with the Commercial team and ensuring that invoices get processed.
- Handling customer, colleague and supplier feedback, relating to customer training activities.
- Ultimately provide excellent training experiences, leading the team to fulfil training objectives for a range of customers.
What we’re looking for:
- Experience managing a training team, training organisation or training systems.
- Proven experience in a relevant or senior role, managing others.
- Experience leading processes, procedures, planning, resource development and activity of training courses.
- Committed to the highest standards.
- Share and demonstrate the Martin-Baker Values.
You’ll learn from experts who will help you obtain a wide understanding of an engineering business, encouraging you to develop new skills and gain strong industry experience.
What We Offer:
- Highly competitive 9% non-contributory pension scheme (18+)
- Life Assurance
- Lunchtime finish on a Friday
- Personalised training and development plan
- 25-days annual leave plus bank holidays
- Opportunity to purchase additional annual leave
- Occupational Health team
- Cycle to work scheme
We believe in equal opportunity, committed to creating an inclusive environment where everyone is respected. We want you to be able to do your best work. Martin-Baker is a signatory to the Armed Forces Covenant, showing our support and commitment to our Armed Forces and their families, proudly supporting those who serve.
This role is subject to pre-employment screening in line with the UK Government’s Baseline Personnel Security Standard (BPSS).
Customer Training Manager employer: Martin-Baker Aircraft Company Ltd
Contact Detail:
Martin-Baker Aircraft Company Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Training Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Martin-Baker on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Training Manager role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by diving deep into Martin-Baker's products and training methodologies. Show us that you understand the importance of operational safety and how your experience aligns with their mission. Tailor your responses to highlight your leadership skills in training environments.
✨Tip Number 3
Don’t forget to showcase your management style! When discussing your past roles, focus on how you've developed teams and improved training processes. We want to see your commitment to high standards and how you’ve led others to achieve their best.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining the Martin-Baker team. Make sure to follow up after applying to express your continued interest!
We think you need these skills to ace Customer Training Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing training teams and delivering impactful training solutions. We want to see how your skills align with the role of Customer Training Manager at Martin-Baker.
Showcase Your Leadership Skills: In your application, emphasise your experience in leading teams and managing training activities. We’re looking for someone who can inspire and develop others, so share examples of how you've done this in the past.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your achievements and experiences, making it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website: We encourage you to submit your application through our website. This ensures that your application goes directly to us and helps streamline the process. Plus, it’s super easy!
How to prepare for a job interview at Martin-Baker Aircraft Company Ltd
✨Know Your Stuff
Make sure you understand Martin-Baker's products and the training solutions they offer. Familiarise yourself with their ejection seats and related equipment, as well as the latest safety standards. This will show your genuine interest in the role and help you answer questions confidently.
✨Showcase Your Leadership Skills
As a Customer Training Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on recruitment, coaching, and performance management. Highlight any specific achievements that demonstrate your ability to lead and inspire others.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific training challenges or customer feedback. Think through potential scenarios and how you would approach them. This will help you articulate your problem-solving skills and commitment to delivering excellent training experiences.
✨Align with Their Values
Research Martin-Baker's values and think about how your own values align with theirs. Be ready to discuss how you embody these values in your work, especially in terms of commitment to high standards and creating an inclusive environment. This will show that you're not just a fit for the role, but also for the company culture.