At a Glance
- Tasks: Manage and optimise the ServiceNow platform to enhance IT service delivery.
- Company: Join Martin-Baker, a leader in life-saving engineering solutions.
- Benefits: Enjoy a competitive pension, life assurance, and personalised training.
- Other info: Dynamic work environment with opportunities for continuous improvement and career growth.
- Why this job: Make a real impact in a role that supports global aircrew safety.
- Qualifications: Experience with ServiceNow administration and strong ITSM process knowledge.
The predicted salary is between 40000 - 50000 € per year.
Martin-Baker is the world’s leading manufacturer of ejection and crashworthy seats, saving over 7,805 lives to date. We combine cutting-edge engineering with a clear mission: protecting aircrew around the world. We are now recruiting a ServiceNow Administrator to join our Information Technology team at our Denham site on a 12‑month maternity cover basis.
The Role
As a ServiceNow Administrator, you will play a key role in maintaining, supporting, and improving the organisation’s ServiceNow platform across the business. You will be responsible for the day‑to‑day administration, configuration, maintenance, and optimisation of the platform, ensuring stable and efficient IT service delivery across multiple teams. This role offers exposure to a broad range of ServiceNow modules and technologies, including Incident, Problem, Change, Request, Asset Management, CMDB, Knowledge Management, integrations, automation, and reporting. You will work closely with Service Desk, Infrastructure, Applications, and wider business stakeholders to ensure the platform continues to meet operational and business needs. You will also support continuous improvement initiatives, helping enhance workflows, automate processes, improve reporting capabilities, and maintain platform governance and best practices.
Key Responsibilities
- Manage day‑to‑day administration of the ServiceNow platform, including users, roles, groups, and access controls
- Monitor platform performance, integrations, scheduled jobs, and overall platform health
- Perform instance maintenance activities including upgrades, patching, cloning, and configuration reviews
- Configure and maintain ServiceNow modules including Incident, Problem, Change, Request, Asset, CMDB, and Knowledge Management
- Build and maintain workflows, business rules, UI policies, client scripts, notifications, and service catalogue items
- Support integrations with enterprise systems including AD/Entra ID, HR systems, and monitoring tools
- Configure and maintain inbound/outbound REST/SOAP APIs, MID Servers, and data imports
- Provide technical support and troubleshooting for ServiceNow‑related issues and incidents
- Build and maintain dashboards, KPIs, reports, and performance analytics
- Maintain data quality and integrity across key ServiceNow modules
- Support testing activities including UAT, regression, and functional testing during upgrades and changes
- Ensure all platform changes follow governance standards, change control procedures, and best practices
- Create and maintain technical documentation, SOPs, and knowledge articles
- Partner with internal stakeholders to identify process improvements and automation opportunities
- Provide platform guidance and support to users and technical teams
About You
We are looking for a proactive, organised, and technically capable ServiceNow professional with strong platform administration and configuration experience. You will be comfortable managing BAU platform activities while also contributing to ongoing improvements and optimisation initiatives.
Essential Experience
- Administering and supporting the ServiceNow platform within an enterprise environment
- Strong understanding of ITSM processes including Incident, Problem, Change, and Request Management
- Experience configuring workflows, business rules, client scripts, UI policies, and notifications
- Knowledge of CMDB, Asset Management, and Service Catalogue administration
- Experience supporting integrations and APIs within ServiceNow
- Strong troubleshooting and analytical problem‑solving skills
- Experience building reports, dashboards, and performance analytics
- Excellent communication and stakeholder engagement skills
- Ability to manage multiple priorities in a fast‑paced environment
- Highly IT literate with strong documentation skills
Desirable
- ServiceNow certifications
- Experience with MID Servers and integrations
- Knowledge of scripting and automation within ServiceNow
- Experience supporting ServiceNow upgrades and release management
- Understanding of governance and platform best practices
- Experience working with CMDB administration and data governance
- Exposure to ServiceNow Project Management and/or Strategic Portfolio Management (SPM) modules
- Experience supporting or configuring ServiceNow Security Operations modules
- Exposure to AI implementation, automation, or AI‑driven capabilities within ServiceNow or enterprise IT platforms
- Previous experience working within regulated or complex enterprise environments
Benefits
- 9% non‑contributory pension (18+)
- Midday finish on Fridays
- 4× salary Life Assurance (18+)
- Personalised training
ServiceNow Administrator (Maternity Cover) employer: Martin-Baker Aircraft Co Ltd
At Martin-Baker, we pride ourselves on being a leading employer in the aerospace industry, offering a dynamic work environment at our Denham site. As a ServiceNow Administrator, you will benefit from a supportive culture that prioritises employee growth through personalised training and development opportunities, alongside a competitive benefits package including a generous pension scheme and life assurance. Join us in our mission to protect aircrew worldwide while enjoying a fulfilling career with a company that values innovation and teamwork.
Contact Detail:
Martin-Baker Aircraft Co Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Administrator (Maternity Cover)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Martin-Baker on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your ServiceNow knowledge. We should be ready to discuss specific modules and how we've improved workflows in past roles. Show them we know our stuff!
✨Tip Number 3
Practice common interview questions, especially those related to ITSM processes. We can even do mock interviews with friends to build confidence and refine our answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen. Plus, it shows we’re genuinely interested in joining the team at Martin-Baker.
We think you need these skills to ace ServiceNow Administrator (Maternity Cover)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the ServiceNow Administrator role. Highlight your experience with ITSM processes and any specific ServiceNow modules you've worked with. We want to see how your skills match what we're looking for!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use numbers and examples to demonstrate how you’ve improved workflows or optimised processes in previous roles. This helps us see the impact you can bring to our team.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. We love seeing enthusiasm and a personal touch, so let your personality come through!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s straightforward and ensures your application goes directly to us. Plus, it shows you’re keen on joining our team at Martin-Baker!
How to prepare for a job interview at Martin-Baker Aircraft Co Ltd
✨Know Your ServiceNow Stuff
Make sure you brush up on your ServiceNow knowledge before the interview. Familiarise yourself with the key modules mentioned in the job description, like Incident, Problem, and Change Management. Being able to discuss your experience with these areas will show that you're ready to hit the ground running.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've tackled challenges in previous roles, especially related to ServiceNow. Think about specific incidents where you improved workflows or resolved issues. This will demonstrate your analytical skills and ability to contribute to continuous improvement initiatives.
✨Engage with Stakeholders
Since this role involves working closely with various teams, be ready to talk about your experience in stakeholder engagement. Share examples of how you've collaborated with different departments to meet operational needs. This will highlight your communication skills and ability to work in a team environment.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company’s use of ServiceNow and their future plans. This shows your genuine interest in the role and helps you understand how you can contribute to their mission of protecting aircrew around the world.
