At a Glance
- Tasks: Lead a vibrant nail salon, ensuring top-notch guest experiences and team performance.
- Company: Martha’s, a fresh and innovative social salon concept.
- Benefits: Competitive salary, bonuses, and staff perks in a beautiful space.
- Other info: Be part of a dynamic team from the ground up.
- Why this job: Join us to redefine the nail salon experience and shape a new brand.
- Qualifications: Experience in team management and a passion for hospitality.
The predicted salary is between 38000 - 45000 £ per year.
About Martha’s
Martha’s is a brand-new kind of social salon – we’re opening our doors soon. Born to shake up the traditional nail salon experience, Martha’s puts atmosphere, personality and experience first. It’s a place to linger, catch up, and enjoy, whether you’re flying solo or coming with friends. Set in a beautifully designed space, Martha’s brings together high-quality manicures and pedicures with a considered day‑to‑night drinks programme of natural wine, great coffee, matcha and cold brew. This is a brand‑new concept from the team behind a proven hospitality business, now stepping into the leisure space.
The Role
As salon manager, you are the beating heart of the site. You set the tone, drive the energy and take full ownership of day‑to‑day operations. You’ll be responsible for delivering a best‑in‑class guest experience, building a happy, high‑performing team, and ensuring the salon is operationally excellent and commercially successful. You’ll work closely with the founders and leadership team to bring the Martha’s vision to life and help shape the future of the business. This is a hands‑on role: you’ll lead from the floor, train and develop the team, and ensure every treatment and guest interaction meets the standard Martha’s is built around.
Key Responsibilities
- Guest Experience
- Lead by example and set the gold standard for service and treatment execution.
- Ensure consistently excellent treatments across the team.
- Support and guide nail technicians to deliver their best work.
- Manage bookings, timing and service flow to balance efficiency with experience.
- Maintain impeccable hygiene, safety and service standards.
- Spend approximately 50% of your time delivering treatments.
- Deliver our tailored cold brew, matcha and natural wine offering to all guests.
- Handle feedback or issues with care, warmth and professionalism.
- Encourage repeat visits, loyalty and membership engagement.
- Operations & Commercial Performance
- Own the day‑to‑day operations, including rotas, ordering, maintenance and compliance.
- Oversee bookings, walk‑ins and overall guest flow.
- Manage the bar operation to ensure it’s well run, well stocked and aligned with guest demand.
- Own the site P&L, managing labour, costs and margins to drive strong, sustainable profitability.
- Track performance metrics and take a data‑led approach to improve service and operations.
- Spot opportunities to drive sales, increase efficiency and enhance the guest experience.
- Team Leadership & Growth
- Recruit, onboard and develop your team, identifying future leaders early.
- Build a healthy, inclusive work culture grounded in mutual respect, collaboration and accountability.
- Deliver regular 1:1s, appraisals and clear training plans.
- Collaborate closely with the founders and leadership team on long‑term direction of the business.
- Be involved in big conversations to bring ideas, energy and perspective to the brand.
Who This Role Is For
You might currently be:
- Salon Manager.
- Senior Nail Technician ready to step into leadership.
Titles matter less than mindset.
This role will suit someone who:
- Takes pride in running a tight, professional service.
- Loves hospitality and actively enjoys great food, drinks and treatments.
- Enjoys leading, coaching and supporting a team.
- Naturally creates a warm, welcoming atmosphere.
- Notices and cares about the details that elevate a customer experience.
Experience
- Experience supervising or managing a team.
- Strong organisational, commercial and operational skills.
- NVQ Level 2 in Beauty Therapy, Nail Technology or an equivalent qualification.
- A genuine focus on customer experience.
Bonus if you have
- Experience opening or launching a venue.
- Coffee, wine or hospitality knowledge.
Why Join Martha’s
- Be part of building something distinctive from the very beginning.
- Work directly with the founders and help shape a new brand.
- Set a new standard for the modern nail salon experience.
- Work in a beautiful, design‑led space.
- Build a strong team and culture from day one.
- Competitive salary and staff perks.
Job Details
- Experience: Required
- Employment: Full‑time
- Salary: £38,000 – £45,000 yearly
- Benefits: Bonus
Nail Salon Manager employer: Martha's
Martha’s is an innovative social salon that prioritises atmosphere and experience, making it an exceptional employer for those passionate about hospitality and customer service. As a Nail Salon Manager, you will play a pivotal role in shaping a vibrant team culture while enjoying competitive salary packages and unique perks in a beautifully designed space. Join us to be part of a fresh concept that redefines the nail salon experience and offers ample opportunities for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Nail Salon Manager
✨Tip Number 1
Get to know the vibe of Martha’s! Before your interview, spend some time researching the brand and its unique approach to the nail salon experience. This will help you connect with the founders and show that you're genuinely interested in being part of their vision.
✨Tip Number 2
Show off your leadership skills! Think of examples from your past experiences where you've successfully managed a team or improved customer service. Be ready to share how you can create that warm, welcoming atmosphere Martha’s is all about.
✨Tip Number 3
Prepare to discuss operational excellence! Brush up on your knowledge of managing bookings, service flow, and P&L. Being able to talk about how you can drive profitability while maintaining high standards will definitely impress the hiring team.
✨Tip Number 4
Don’t forget to ask questions! Show your enthusiasm by asking about the future direction of Martha’s and how you can contribute. This not only demonstrates your interest but also helps you gauge if this is the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Nail Salon Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for hospitality and nail care shine through. We want to see how excited you are about creating a warm, welcoming atmosphere at Martha’s!
Tailor Your Experience:Make sure to highlight any relevant experience you have in managing teams or delivering exceptional customer service. We’re looking for someone who can lead by example, so share those stories that showcase your leadership skills.
Be Authentic:Don’t be afraid to show your personality in your application. We’re all about atmosphere and personality at Martha’s, so let us get to know the real you and what makes you a great fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from the Martha’s team!
How to prepare for a job interview at Martha's
✨Know the Brand Inside Out
Before your interview, dive deep into Martha’s concept and values. Understand what makes their approach to nail salons unique and be ready to discuss how you can contribute to that vision. This shows genuine interest and helps you align your answers with their ethos.
✨Showcase Your Leadership Style
As a potential salon manager, it’s crucial to demonstrate your leadership skills. Prepare examples of how you've successfully led a team in the past, focusing on how you foster a positive atmosphere and drive performance. Highlight your ability to coach and develop others.
✨Emphasise Customer Experience
Martha’s is all about creating a memorable guest experience. Be ready to share specific strategies you've used to enhance customer satisfaction in previous roles. Discuss how you would handle feedback and ensure every treatment meets high standards.
✨Prepare for Operational Questions
Expect questions about managing day-to-day operations, including bookings and staff management. Brush up on your knowledge of P&L statements and how to track performance metrics. Show that you can balance operational efficiency with an exceptional guest experience.
