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- Tasks: Supervise retail banking services, manage transactions, and support team members daily.
- Company: Join Martha's Vineyard Bank, a community-focused institution dedicated to service excellence.
- Benefits: Enjoy a full-time role with opportunities for growth and a supportive work environment.
- Why this job: Be part of a team that values integrity, creativity, and customer relationships while making a difference.
- Qualifications: High school diploma required; experience in banking or customer service preferred.
- Other info: This is a mid-senior level position with potential for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
This position is a supervisorial position and is in office in one of our locations. Titles are Retail Banker 3, 4, or 5.
Position Summary: The Retail Banker is responsible for delivering retail banking services to customers and maintaining operational efficiency within the office. Responsibilities vary based on experience and may include relationship building, office management, and supervising team members. This role plays a key part in supporting the bank's growth and service excellence, while upholding compliance with policies and regulations. The Retail Banker Level will be assessed based on multiple criteria.
Position Responsibilities:
- Handle transactions accurately, including deposits, withdrawals, loan payments, account inquiries, and issuing official checks and money orders.
- Process and maintain Safe Deposit Box service requests.
- Perform end-of-day balancing and ensure operational accuracy across all transactions, including ATMs and coin machines.
- Manage customer accounts, assist with disputes, stop payments, and wire transfers, ensuring a high level of customer satisfaction.
- Proactively identify customer needs and provide appropriate solutions (e.g., deposits, loans, and other services).
- Build and maintain strong relationships with customers by offering personalized service and referrals to relevant bank solutions.
- Assist in the opening and maintenance of both personal and business accounts, ensuring accurate documentation and customer satisfaction.
- Collaborate with teammates to resolve issues and troubleshoot when needed.
- Support the Office Manager in achieving operational goals, including cash management, deposit growth, and customer retention.
- Help promote and sustain a deposit growth culture within the office through active customer engagement.
- Ensure compliance with state and federal banking regulations, including security protocols.
- Supervise and mentor Retail Banker staff, guiding them through daily tasks and addressing office operations (Retail Bankers III, IV, and V).
Employee Responsibilities:
- Recognize and demonstrate the Bank's Core Values.
- Maintain knowledge of services in area of responsibility.
- Maintain basic knowledge of related state and federal banking compliance regulations.
- Demonstrate understanding and adherence to Bank Security procedures.
- Work within procedural limits of position.
- Any other tasks or projects assigned by supervisor.
Position Qualifications:
- High school diploma required; additional education in banking or finance preferred.
- Experience in retail banking or customer service, with increasing responsibility based on multiple factors.
- Excellent organizational and communication skills.
- Proficient computer knowledge & ability (Windows, Word, Excel).
- Attention to detail with a strong focus on accuracy and compliance.
- Ability to work independently and with minimal supervision.
Physical & Environmental Aspects:
- Must be able to stand or sit for long periods of time.
- Work is normally performed in an office environment.
- Must be able to lift or carry 5-pound bags of coin.
- May operate office equipment necessary to perform job function.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Finance and Sales
Industries: Banking
Retail Banker Supervisor- Falmouth employer: Martha's Vineyard Bank
Contact Detail:
Martha's Vineyard Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Banker Supervisor- Falmouth
✨Tip Number 1
Familiarise yourself with the specific banking regulations and compliance standards relevant to the role. This knowledge will not only help you in interviews but also demonstrate your commitment to upholding the bank's values.
✨Tip Number 2
Network with current or former employees of Martha's Vineyard Bank. They can provide valuable insights into the company culture and expectations, which can give you an edge during the interview process.
✨Tip Number 3
Prepare to discuss your experience in customer service and team management. Highlight specific examples where you've successfully built relationships or resolved conflicts, as these skills are crucial for a Retail Banker Supervisor.
✨Tip Number 4
Showcase your ability to work independently and manage operational tasks efficiently. Be ready to share instances where you've improved processes or contributed to team goals, as this aligns with the responsibilities of the role.
We think you need these skills to ace Retail Banker Supervisor- Falmouth
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Retail Banker Supervisor. Familiarise yourself with the key tasks such as managing customer accounts, supervising staff, and ensuring compliance with banking regulations.
Tailor Your CV: Customise your CV to highlight relevant experience in retail banking or customer service. Emphasise any supervisory roles you've held and showcase your organisational and communication skills, as these are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for banking and your commitment to customer service. Mention specific examples of how you've built relationships with customers and contributed to team success in previous roles.
Highlight Compliance Knowledge: Since compliance is a significant part of the role, ensure you mention any experience you have with banking regulations and security protocols. This will demonstrate your understanding of the industry's standards and your ability to uphold them.
How to prepare for a job interview at Martha's Vineyard Bank
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Retail Banker Supervisor. Familiarise yourself with tasks like managing customer accounts, supervising staff, and ensuring compliance with banking regulations. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Customer Service Skills
As this role heavily involves customer interaction, be prepared to discuss your experience in providing excellent customer service. Share specific examples of how you've built relationships with customers and resolved issues effectively, as this will highlight your ability to meet the bank's service excellence standards.
✨Demonstrate Leadership Qualities
Since you'll be supervising other Retail Bankers, it's crucial to showcase your leadership skills. Prepare to discuss your experience in mentoring or guiding team members, and how you foster a collaborative environment. This will show that you're ready to take on a supervisory role.
✨Prepare for Compliance Questions
Given the importance of compliance in banking, be ready to answer questions about relevant regulations and security protocols. Brush up on your knowledge of state and federal banking laws, and be prepared to discuss how you ensure adherence to these in your work.
