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- Tasks: Provide excellent customer service and support for pets and their owners at the front desk.
- Company: Chester Basin Animal Hospital, a caring and community-focused veterinary practice.
- Benefits: Competitive wages, RRSP match, personal pet care discounts, and wellness perks.
- Why this job: Make a real difference in the lives of pets and their families every day.
- Qualifications: Strong customer service skills and a passion for animals.
- Other info: Great opportunities for career growth and a supportive team environment.
The predicted salary is between 24000 - 36000 £ per year.
Chester Basin Animal Hospital is welcoming an engaging Veterinary Assistant, Receptionist to join our team! This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role, you will help our clients and their pets feel welcomed and appreciated!
Responsibilities
- Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
- Ability to answer a multiline phone system, track and book, and follow up with appointments effectively
- Respond to and manage email correspondence; clients, referring veterinarians & internal office messages
- Admitting and discharging pet patients; scheduling appointments
- Invoicing/billing; creating estimates, obtaining pet owner confirmation and processing payments
- General housekeeping duties; cleanliness of reception area, pet holding areas and common areas
- Willingness to learn more regarding veterinary services; updated medical office procedures; and assist the Veterinary staff with various tasks and treatments
What VCA Canada Offers
- Join our team and you will make a huge difference in the lives of pets and their families!
- With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in.
- RRSP Employer 5% Group Match Program!
- VCA Canada RRSP Student Loan Program- Ask us more!
- A caring culture of Wellness and Appreciation!
- Competitive wages and benefits!
- Annual uniform allowance
- Exceptional career development: there is room to grow here!
- Employee Assistance Program
- Referral Bonus
- Opportunities to give back to your community through VCA initiatives
- Generous personal pet care discounts
- And extra perks like shopping discounts and cool wellness apps!
Click APPLY now and join us! VCA Canada is committed to providing an inclusive and diverse workplace and is an equal-opportunity employer. If you require any assistance, please let us know.
Reception, Chester Basin Animal Hospital employer: Marsveterinary
Contact Detail:
Marsveterinary Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception, Chester Basin Animal Hospital
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Chester Basin Animal Hospital. Understanding their values and services will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Since this role is all about making clients and their pets feel welcome, think of examples from your past experiences where you've excelled in customer service. Be ready to share these during your interview!
✨Tip Number 3
Show your enthusiasm! When you apply through our website, make sure your personality shines through. Let them know how excited you are about the opportunity to work with pets and support their owners—enthusiasm can set you apart!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Reception, Chester Basin Animal Hospital
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for working with pets and people alike.
Tailor Your Application: Make sure to customise your application for the Receptionist role at Chester Basin Animal Hospital. Highlight your customer service skills and any relevant experience that shows you can create a welcoming environment for our clients and their furry friends.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Marsveterinary
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Veterinary Assistant, Receptionist. Familiarise yourself with tasks like managing appointments, invoicing, and customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
Since this role is all about creating a welcoming environment for clients and their pets, be prepared to share examples of how you've provided excellent customer service in the past. Think of specific situations where you made someone feel at ease or resolved a tricky issue.
✨Practice Multitasking Scenarios
You’ll likely be asked how you handle multiple tasks at once, especially with a multiline phone system. Prepare by thinking of times when you successfully juggled various responsibilities. You could even practice with a friend to simulate the pressure of a busy reception area.
✨Express Your Willingness to Learn
The job description mentions a willingness to learn about veterinary services and procedures. Be ready to discuss your eagerness to grow in the role. Share any relevant experiences or courses you've taken that demonstrate your commitment to continuous learning.
