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- Tasks: Support our Client Care team with exceptional service and administration tasks.
- Company: Join Southfields Veterinary Specialists, a forward-thinking veterinary practice.
- Benefits: Enjoy 5 weeks holiday, career progression, and wellness programs.
- Why this job: Make a real difference in pet care while developing your skills.
- Qualifications: Reception experience preferred; passion for animal care is essential.
- Other info: Be part of a supportive team in a state-of-the-art facility.
The predicted salary is between 26437 - 26437 £ per year.
Location: Southfields Veterinary Specialists
Salary: £26,437 per annum
Job type: Fixed Term (12 months+), full-time
Hours: 40 hours per week. Hours between 7am - 9pm. Plus 1 in 8 weekends on a rota basis.
Your role and responsibilities:
Southfields Veterinary Specialists are currently recruiting for a Client Care Assistant, who will support the existing Client Care and Administration teams in providing exceptional care and customer service to our clients and patients. You will work as part of a fast-paced team who are integral to the running of the hospital. Main duties will include:
- General reception duties
- Telephony
- Managing accounts
- Client management and customer service
- Diary coordination
- Insurance claims
- Other general administration tasks
Our purpose-built referral-only practice is complemented by an excellent team and provides the opportunity to develop your career in a pleasant and supportive atmosphere.
Opportunities for career development:
This is a rewarding and challenging role that will require teamwork and dedication to our clients. It is an exciting time to join Southfields as we expand our offering and invest in new services. Joining us will allow you to work within an exceptional team and develop your career.
What kind of person you need to be:
You need to be a highly motivated self-starter with the:
- Desire to provide the best clinical service to all our patients
- Ability to help develop and shape a growing service
- Ability to work as part of a team and individually
- Inclination to learn, and develop your clinical skills
Specific experiences / qualifications / status / citizenship requirements:
You must fulfil the following requirements:
- Have experience in a general reception role; veterinary experience is not essential, but desired
- Have an excellent command of written and spoken English
- Maintain a professional and caring approach in all aspects of your work
- Provide evidence of your Right to Work in the UK
What We Offer:
- 5 weeks holiday plus bank holidays and Birthday Leave
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Wellness program including Employee assistance program
- Eyecare voucher scheme
- Free annual Flu jab
- Cycle to work scheme
- Recruitment referral reward scheme
If you would like to discuss this role in more detail please contact Grace.Surridge@Southfields.co.uk. To make an application, please click 'Apply'.
Southfields is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.
At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.
We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individuals, but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.
All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Southfields, Linnaeus or the role, please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.
Client Care Assistant (Fixed Term Contract) in Basildon employer: Marsveterinary
Contact Detail:
Marsveterinary Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Assistant (Fixed Term Contract) in Basildon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Southfields Veterinary Specialists. Understand their values, services, and what makes them unique. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to client care and administration. Think about your past experiences and how they relate to the role. We recommend doing mock interviews with friends or family to build your confidence.
✨Tip Number 3
Show off your soft skills! As a Client Care Assistant, communication and empathy are key. Be ready to share examples of how you've provided excellent customer service in the past. This will demonstrate that you have the right attitude and approach for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our fantastic team at Southfields. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Client Care Assistant (Fixed Term Contract) in Basildon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Care Assistant role. Highlight any relevant experience, especially in reception or customer service, and show us how you can contribute to our team at Southfields.
Show Your Passion: We love seeing candidates who are genuinely excited about providing exceptional care. Share your motivation for wanting to work with us and how you plan to support our clients and their pets.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality shine through, so let us know who you are while keeping it professional.
Apply Through Our Website: Don’t forget to submit your application via our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Southfields.
How to prepare for a job interview at Marsveterinary
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Client Care Assistant. Familiarise yourself with tasks like managing accounts, client management, and general reception duties. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this position revolves around providing exceptional care and customer service, prepare examples from your past experiences where you've excelled in these areas. Think about times when you went above and beyond for a client or resolved a difficult situation effectively.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, career development opportunities, and the specific challenges faced by the Client Care team. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
✨Demonstrate Team Spirit
As teamwork is crucial in this fast-paced environment, be ready to discuss how you work well with others. Share examples of successful collaborations and how you contribute to a positive team atmosphere. This will highlight your ability to thrive in a supportive setting.