At a Glance
- Tasks: Lead a vibrant pub team, drive sales, and enhance guest experiences.
- Company: Join Marston’s, one of the UK's largest and most loved pub chains.
- Benefits: Enjoy a competitive salary, bonuses, private medical insurance, and more.
- Other info: Dynamic environment with award-winning training and career progression.
- Why this job: Make a real impact in a community-focused pub with growth opportunities.
- Qualifications: Experience in hospitality management and a passion for team leadership.
The predicted salary is between 38250 - 46750 £ per year.
We're looking for a General Manager for The Flying Shuttle, a well-established food-led pub in Haverhill, Suffolk. Salary up to £42,000 plus bonus and a generous benefits package. Marston’s is one of the UK’s largest and most beloved pub chains and today, we operate more than 1,300 pubs, bars and hotels.
The Flying Shuttle is a large, well-established food-led pub and restaurant in Haverhill, enjoying a strong reputation within the local community. The business currently delivers around 850 covers per week and averages £20,000 in weekly sales, with a 60/40 food-to-wet sales mix, providing a solid trading foundation and significant opportunities for future growth. The pub is known for its welcoming atmosphere, quality food offer, and its appeal to families, local residents, and regular guests.
For an ambitious General Manager, there is a fantastic opportunity to build on the site's success by driving additional wet sales through events, entertainment, sports, and community engagement initiatives, while continuing to enhance the food offer and guest experience. With strong existing trade, a loyal customer base, and scope to increase footfall and spend, the Flying Shuttle offers an exciting opportunity to take an already successful business to the next level.
As a General Manager you’ll:
- Care about finding, growing and engaging your team.
- Be accountable for running all aspects of your pub.
- Be passionate about doing the right thing for your staff and your customers.
- Dream big and think differently about new ways to increase sales and growth.
- Celebrate and create a buzz by sharing enjoyable experiences.
From cosy locals to pub-restaurants, our destination businesses serve up an award-winning selection of pub classics and innovative new dishes. What’s more, our impressive drinks portfolio combines well-known brands, like Estrella and Hobgoblin, with outstanding craft ales and beers. Add a dash of our unique Marston’s atmosphere and we have the ingredients to make every visit a fantastic experience for our customers.
The same goes for our people and as one of our General Managers you’ll find a premium blend of challenge, security and career progression. And whenever you need support or guidance advice from your area manager, you’ll find their door is always open. Come as you are. Personality counts for more than anything else here. We’ll accept you and celebrate you for being you.
General Manager, Haverhill employer: Marston’s
At Marston’s, we pride ourselves on being a family-oriented employer that prioritises the well-being and development of our team members. As a Head Chef, you will not only lead a passionate kitchen team but also enjoy a range of benefits including flexible working hours, a performance-related bonus, and opportunities for career progression through our Chef Development Programme. Join us in creating memorable dining experiences while enjoying a supportive work culture that values your contributions and growth.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager, Haverhill
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Marston’s. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Marston’s
Don't be shy about reaching out to Marston’s directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager, Haverhill
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Marston’s and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Marston’s
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
