At a Glance
- Tasks: Lead a team to ensure guest comfort and maintain high standards in our rooms.
- Company: Join Marston’s, a top local pub company with over 1,300 venues.
- Benefits: Enjoy 30% off at all locations, flexible hours, and a reliable contract.
- Other info: Join a friendly team that values personality and offers great career support.
- Why this job: Make a real impact on guest experiences while growing your career.
- Qualifications: Experience in housekeeping and a passion for customer service.
The predicted salary is between 24000 - 30000 £ per year.
Marston’s is one of the UK’s leading local pub companies and today, we operate more than 1,300 pubs, bars and hotels. We’re on the lookout for a Head Housekeeper to help lead the team and grow with our business.
The Role
As Head Housekeeper your role will be making sure that you and your team shine at all times, just as our rooms do, to ensure our customers have a very comfortable and enjoyable stay. Liaising with reception is key so that any special requirements made by the guests are catered for. Daily room checks are pivotal along with making sure stocks of tea, coffee, and toiletries are replenished. Efficiency and multitasking are key as is an understanding of COSHH and following health and safety rules.
What you get from us:
- 30% off at all our pubs, restaurants, and hotels
- Bi-annual bonus scheme determined by hotel standards audit results
- A reliable hours contract, to give you the security you deserve
- Refuel at work with our £4.50 meal deal option whilst on shift, including popular menu dishes plus a drink
- Flexible and part time hours offered to work around your family or higher education
- Marston’s Cheers Reward & Recognition Platform (earn points to spend for living and breathing our values and behaviours and access high street retailer discounts)
- Health Screening Discounts
- Long Service Awards
- Gym Discounts
- 24-hour GP helpline
- Mortgage Advice and support
- Healthcare Cash Plan
- Fantastic range of apprenticeship programmes to support your career
- A friendly and lively atmosphere, working alongside passionate and diverse teammates
- Access to Licensed Trade Charity for financial, mental, and emotional well-being support
Come as you are. Personality counts for more than anything else here. We’ll accept you and celebrate you for being you. We can’t wait to see what we can make happen together. Marston’s could be the making of you.
Marston’s. Where people make pubs.
Head Housekeeper: Lead Team, Elevate Guest Comfort (Flexible Hours) in Worksop employer: Marston's PLC
Marston’s is an exceptional employer that prioritises its people, offering a vibrant work culture where individuality is celebrated. As a Head Housekeeper, you will enjoy flexible hours, competitive benefits including discounts at over 1,300 locations, and numerous opportunities for career advancement through our apprenticeship programmes. Join us in creating memorable experiences for our guests while being part of a supportive team that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Head Housekeeper: Lead Team, Elevate Guest Comfort (Flexible Hours) in Worksop
✨Tip Number 1
Get to know the company culture! Before your interview, check out Marston’s social media and website. Understanding their values will help you connect with the team and show that you’re a great fit.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and how it aligns with the Head Housekeeper role.
✨Tip Number 3
Show off your personality! Marston’s values authenticity, so don’t be afraid to let your true self shine during the interview. Share your passion for hospitality and how you can elevate guest comfort with your unique approach.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a great chance to reiterate why you’d be a fantastic addition to the Marston’s team.
We think you need these skills to ace Head Housekeeper: Lead Team, Elevate Guest Comfort (Flexible Hours) in Worksop
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our lively atmosphere.
Tailor Your Application:Make sure to tailor your application to the Head Housekeeper role. Highlight your experience in leading teams, managing housekeeping tasks, and ensuring guest comfort. We love seeing how your skills align with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate a well-structured application that gets straight to the heart of your qualifications and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Marston's PLC
✨Know Your Stuff
Before the interview, make sure you understand the role of a Head Housekeeper inside out. Familiarise yourself with Marston’s values and how they prioritise guest comfort. This will help you demonstrate your passion for the role and show that you’re aligned with their mission.
✨Showcase Your Leadership Skills
As a Head Housekeeper, you'll be leading a team, so be ready to discuss your leadership style. Prepare examples of how you've successfully managed a team in the past, tackled challenges, and ensured high standards. This will highlight your ability to elevate guest comfort through effective team management.
✨Communicate Clearly
Liaising with reception is crucial, so practice clear and concise communication. Think about how you would handle special requests from guests and ensure you can articulate your approach during the interview. This will show that you can maintain smooth operations and enhance the guest experience.
✨Emphasise Your Attention to Detail
Daily room checks and stock replenishment are key parts of the job. Be prepared to discuss how you ensure attention to detail in your work. Share specific examples of how you’ve maintained high standards in cleanliness and organisation, as this will resonate well with what Marston’s is looking for.
