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- Tasks: Lead a vibrant pub team and drive business growth at the New Crown Hotel.
- Company: Join Marston's, one of the UK's largest and most loved pub chains.
- Benefits: Earn up to £43k plus bonuses, private healthcare, and on-site accommodation.
- Why this job: Shape a standout venue with huge potential and make memorable customer experiences.
- Qualifications: Experience in managing sports-focused pubs and a passion for team development.
- Other info: Dynamic environment with opportunities for career progression and community engagement.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a General Manager for a newly invested site. Salary up to £43k plus bonus and a generous benefits package. Marston's is one of the UK's largest and most beloved pub chains, operating more than 1,300 pubs, bars, and hotels.
The New Crown Hotel, located on the beautiful South Shields coast, is seeking an experienced and dynamic General Manager to lead this standout venue. Following a £500k investment, the site has been transformed into a modern Grandstand format with exceptional potential across sports trade, food growth, and events. This is a rare opportunity to take ownership of a large, high profile pub with a strong weekly performance and even greater room to grow.
The venue offers a huge sports viewing area equipped with multiple screens, a pool table, and dart board, making sports engagement a central trading driver. Alongside this, the generous dining area provides clear opportunity to develop food covers further, while the large function room offers untapped potential for private hire, celebrations, and local events. With a solid 70/30 wet-to-food split, weekly sales of £25,000 and around 600 covers, the site is well established yet primed for its next phase of development.
We are looking for a hands-on, confident operator with strong experience managing wet led, sports focused pubs. The ideal candidate will be commercially aware, passionate about creating memorable customer experiences, and capable of energising and developing a full, existing team. Experience in running functions and events is highly advantageous, as the New Crown offers significant scope to drive both sports and non-sport business through creative programming and community engagement.
This role is perfect for someone who thrives in a high energy environment and is excited by the opportunity to shape, grow, and lead a standout site with huge potential. If you are an ambitious operator ready to take on a venue and deliver exceptional results, we would love to hear from you. Management accommodation is available in the form of a 3 bed flat with a private kitchen situated above the pub.
As a General Manager you will:
- Care about finding, growing and engaging your team.
- Be accountable for running all aspects of your pub.
- Be passionate about doing the right thing for your staff and your customers.
- Dream big and think differently about new ways to increase sales and growth.
- Celebrate and create a buzz by sharing enjoyable experiences.
From cosy locals to pub-restaurants, our destination businesses serve up an award-winning selection of pub classics and innovative new dishes. Our impressive drinks portfolio combines well-known brands with outstanding craft ales and beers. Add a dash of our unique Marston's atmosphere and we have the ingredients to make every visit a fantastic experience for our customers.
As one of our General Managers, you will find a premium blend of challenge, security, and career progression. Whenever you need support or guidance from your area manager, their door is always open. Come as you are. Personality counts for more than anything else here. We will accept you and celebrate you for being you.
General Manager, South Shields employer: Marston's PLC
Contact Detail:
Marston's PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager, South Shields
✨Tip Number 1
Get to know the venue! Before your interview, spend some time at the New Crown Hotel. Familiarise yourself with the atmosphere, the menu, and the team. This will not only help you feel more confident but also show the hiring managers that you're genuinely interested in the role.
✨Tip Number 2
Show off your personality! Marston's values individuality, so don’t be afraid to let your character shine through during the interview. Share your ideas on how you’d engage customers and create memorable experiences at the pub.
✨Tip Number 3
Prepare for scenario questions! Think about past experiences where you've successfully managed a team or handled a challenging situation. Be ready to discuss how you can apply those skills to lead the New Crown Hotel to success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Marston's family. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace General Manager, South Shields
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about leading a vibrant pub like the New Crown Hotel and creating memorable experiences for customers.
Tailor Your CV: Make sure your CV is tailored to highlight your experience in managing wet-led pubs and events. We’re looking for someone who can energise a team and drive sales, so showcase those skills front and centre!
Be Authentic: Don’t be afraid to let your personality come through in your application. At Marston's, we celebrate individuality, so share what makes you unique and how you’d bring that to the New Crown Hotel.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands quickly, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Marston's PLC
✨Know Your Venue
Before the interview, do your homework on the New Crown Hotel. Familiarise yourself with its recent transformation and understand its unique selling points, like the sports viewing area and dining opportunities. This will show your genuine interest and help you discuss how you can contribute to its growth.
✨Showcase Your Leadership Style
As a General Manager, your leadership style is crucial. Be ready to share specific examples of how you've successfully led teams in high-energy environments. Discuss your approach to nurturing talent and creating memorable customer experiences, as this aligns perfectly with what Marston's values.
✨Bring Ideas to the Table
Think creatively about how you can drive sales and engagement at the New Crown. Prepare some innovative ideas for events or promotions that could enhance the pub's appeal. This demonstrates your proactive mindset and passion for the role, which will resonate well with the interviewers.
✨Engage with the Community
Since community engagement is key for this role, be prepared to discuss how you've previously connected with local customers or businesses. Share any successful strategies you've implemented to boost social media presence or community involvement, as this will highlight your understanding of the pub's potential.