At a Glance
- Tasks: Lead a vibrant pub team, creating joyful experiences for guests and staff.
- Company: Join an award-winning local pub company that values people and growth.
- Benefits: Enjoy 30% off at all venues, flexible hours, and a £4.50 meal deal.
- Other info: Access to health support, discounts, and a friendly, diverse team atmosphere.
- Why this job: Be part of a fun, fast-paced environment with real opportunities for career advancement.
- Qualifications: Previous experience in a supervisory role and a passion for customer service.
The predicted salary is between 24000 - 30000 £ per year.
We’re on the lookout for a Supervisor to join our team! Right at the heart of the pub – creating moments of joy. You’ll be there supporting the team to deliver the everyday moments and those stand-out occasions. You’ll thrive from an environment that is busy, varied, fast paced but most importantly – fun!
As Supervisor you’ll:
- Have a natural talent for leading and motivating others, sharing moments of joy with our team and guests.
- Have previous experience in a similar Supervisor or Team Leader role.
- Work with the wider pub management team to ensure the business runs efficiently and profitably.
- Open and close, stock, and cash up.
- Be a role model for customer service.
- Think on the spot and use your initiative.
- Be accountable for the smooth running of shifts and for managing all aspects of the pub when the wider management team is away.
What comes next is up to you: If you have the determination to drive your development, we’ll support you to progress into an Assistant Manager role and beyond!
What you get from us:
- 30% off at all our pubs, restaurants, and hotels.
- A reliable hours contract, to give you the security you deserve.
- Refuel at work with our £4.50 meal deal option whilst on shift, including popular menu dishes plus a drink.
- Flexible and part time hours offered to work around your family or higher education.
- Marston’s Cheers Reward & Recognition Platform (earn points to spend for living and breathing our values and behaviours and access high street retailer discounts).
- Health Screening Discounts.
- Long Service Awards.
- Gym Discounts.
- 24-hour GP helpline.
- Mortgage Advice and support.
- Fantastic range of apprenticeship programmes to support your career.
- A friendly and lively atmosphere, working alongside passionate and diverse teammates.
- Access to Licensed Trade Charity for financial, mental, and emotional well-being support.
Come as you are. Personality counts for more than anything else here. We’ll accept you and celebrate you for being you. We can’t wait to see what we can make happen together. Marston’s could be the making of you. Marston’s. Where people make pubs.
Pub Supervisor - Lead Service, Elevate Team, Drive Growth employer: Marston's PLC
Marston's is an award-winning local pub company that prioritises its people, fostering a vibrant and inclusive work culture where individuality is celebrated. As a Supervisor, you'll enjoy a supportive environment with ample opportunities for career progression, flexible working hours, and a range of benefits including discounts at pubs and restaurants, health screening, and access to well-being support. Join us to create memorable experiences for our guests while developing your skills in a fun and dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Pub Supervisor - Lead Service, Elevate Team, Drive Growth
✨Tip Number 1
Get to know the pub culture! Spend some time in the pubs you’re interested in. Chat with the staff and customers to understand what makes them tick. This will help you connect during interviews and show that you’re genuinely interested.
✨Tip Number 2
Practice your leadership skills! If you’ve got experience leading a team, think of specific examples where you made a difference. Be ready to share these stories in your interview to showcase your ability to motivate and inspire others.
✨Tip Number 3
Show off your customer service skills! Think about times when you went above and beyond for a guest. These anecdotes will highlight your role model potential and your knack for creating those joyful moments that keep guests coming back.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Plus, we love seeing candidates who take the initiative to reach out directly. Don’t forget to follow up after applying – it shows your enthusiasm and commitment!
We think you need these skills to ace Pub Supervisor - Lead Service, Elevate Team, Drive Growth
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share what makes you unique and how you can bring joy to our pub team.
Highlight Relevant Experience:Make sure to mention any previous experience in a Supervisor or Team Leader role. We’re looking for someone who can lead and motivate others, so share specific examples of how you've done this in the past!
Be Clear and Concise:Keep your application clear and to the point. We appreciate a well-structured application that gets straight to the heart of why you’d be a great fit for our team. Remember, we love a good read but keep it engaging!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Marston's PLC
✨Show Your Leadership Skills
As a Supervisor, you'll need to lead and motivate your team. Be ready to share examples from your past experiences where you've successfully managed a team or resolved conflicts. This will demonstrate your natural talent for leadership.
✨Emphasise Customer Service
Customer service is key in this role. Prepare to discuss how you’ve gone above and beyond to create memorable experiences for guests. Think of specific instances where your actions led to positive feedback or repeat customers.
✨Be Ready for Fast-Paced Scenarios
The pub environment can be busy and varied. Practice answering situational questions that showcase your ability to think on your feet. Consider scenarios where you had to make quick decisions or adapt to unexpected changes during a shift.
✨Express Your Passion for the Role
Let your enthusiasm shine through! Talk about why you want to work in this role and what excites you about being part of a fun and lively team. Showing genuine passion can set you apart from other candidates.
