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- Tasks: Be the night hero, ensuring guests have a memorable stay while managing the hotel.
- Company: Join Marston's, a top-rated pub employer dedicated to putting people first.
- Benefits: Enjoy 30% off at all locations, flexible hours, and a £4.50 meal deal.
- Why this job: Perfect for self-starters who thrive in a lively atmosphere and want career growth.
- Qualifications: No specific qualifications needed, just a friendly personality and a can-do attitude.
- Other info: Work hours are typically from 11pm to 7am, ideal for night owls!
Make a difference to the moments that matter to us and our guests. As the face of our Marston’s Inns after hours, you’ll be solely responsible for running the business overnight. Self-reliant, you’ll need to enjoy your own company and be resourceful enough to tackle any challenges that arise. But that’s not all, you’ll be on call to support our guests – ensuring their hotel stay is a memorable one.
As Night Porter and part of our wider hotel and pub team you’ll:
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Work throughout the night. Usually between 11pm and 7am
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Be on call to take care of our guests needs, over the phone and face to face
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Be professional and friendly when interacting with guests
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Be responsible for the safety and security of the pub and hotel guests
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Complete tasks that set the pub and hotel team up for success the following day
What comes next is up to you: Whether you’d like to progress your skills and become an expert in the role you join us in, develop and seek that next level up, or explore wider opportunities across our pub, hotels and pub support centre we have a range of career pathways to suit all.
What you get from us: You’ll be joining a pub company that’s been voted – Best Pub Employer (501+ Employees) at The Publican 2024 Awards. We put our people first, which is why we offer real benefits including:
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30% off at all our pubs, restaurants, and hotels
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A reliable hours contract, to give you the security you deserve
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Refuel at work with our £4.50 meal deal option whilst on shift, including popular menu dishes plus a drink
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Flexible and part time hours offered to work around your family or higher education
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Exciting range of high street, online discounts and cashback offers
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Fantastic range of apprenticeship programmes to support your career
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A friendly and lively atmosphere, working alongside passionate and diverse teammates
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Access to Licensed Trade Charity for financial, mental, and emotional well-being support
Come as you are. Personality counts for more than anything else here. We’ll accept you and celebrate you for being you. We can’t wait to see what we can make happen together. Marston’s could be the making of you.
Marston’s. Where people make pubs.
Night Porter, Derby employer: Marston's Plc.
Contact Detail:
Marston's Plc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter, Derby
✨Tip Number 1
Familiarize yourself with the specific needs of guests during night hours. Understanding common requests and issues that arise overnight can help you stand out as a candidate who is prepared to tackle challenges head-on.
✨Tip Number 2
Highlight your ability to work independently and manage your time effectively. Since you'll be running the business overnight, showcasing examples from your past experiences where you've successfully handled responsibilities alone will make a strong impression.
✨Tip Number 3
Demonstrate your customer service skills by sharing stories of how you've gone above and beyond for guests in previous roles. This will show that you understand the importance of creating memorable experiences for guests, even during late hours.
✨Tip Number 4
Research Marston's Inns and their values. Being able to discuss how your personal values align with theirs during an interview can set you apart and show that you're genuinely interested in being part of their team.
We think you need these skills to ace Night Porter, Derby
Some tips for your application 🫡
Understand the Role: Take some time to fully understand the responsibilities of a Night Porter at Marston's Inns. Highlight your ability to work independently, manage challenges, and provide excellent customer service in your application.
Showcase Relevant Experience: If you have previous experience in hospitality or customer service, make sure to emphasize this in your CV and cover letter. Provide specific examples of how you've handled guest needs or resolved issues.
Personal Touch: Since personality is valued, let your unique character shine through in your application. Share anecdotes that reflect your friendly demeanor and ability to connect with guests.
Tailor Your Application: Customize your CV and cover letter to align with the job description. Use keywords from the listing, such as 'self-reliant', 'resourceful', and 'professional', to demonstrate that you are a perfect fit for the role.
How to prepare for a job interview at Marston's Plc.
✨Show Your Self-Reliance
As a Night Porter, you'll be working alone during the night. Highlight your ability to work independently and how you handle challenges on your own. Share examples from past experiences where you successfully managed situations without immediate support.
✨Emphasize Guest Interaction Skills
Since you'll be the face of the hotel after hours, it's crucial to demonstrate your professionalism and friendliness. Prepare to discuss how you would ensure guests feel welcome and supported, even in the late hours.
✨Discuss Safety and Security Awareness
Safety is a top priority in this role. Be ready to talk about your understanding of safety protocols and how you would ensure the security of both the pub and hotel guests during your shift.
✨Express Your Career Aspirations
Marston's offers various career pathways. Share your enthusiasm for personal development and how you see yourself growing within the company. Mention any specific skills or roles you're interested in pursuing in the future.
