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For Companies At a Glance
- Tasks: Lead a team to ensure rooms are spotless and guests have a great stay.
- Company: Join Marston’s, a top local pub company with over 1,300 venues.
- Benefits: Enjoy 30% off at all locations, flexible hours, and a reliable contract.
- Other info: Access to well-being support and exciting apprenticeship programmes.
- Why this job: Be part of a friendly team and make a real impact on guest experiences.
- Qualifications: Experience in housekeeping and a passion for customer service.
The predicted salary is between 24000 - 36000 £ per year.
Marston’s is one of the UK’s leading local pub companies and today, we operate more than 1,300 pubs, bars and hotels. We’re on the lookout for a Head Housekeeper to help lead the team and grow with our business.
The Role
As Head Housekeeper your role will be making sure that you and your team shine at all times, just as our rooms do, to ensure our customers have a very comfortable and enjoyable stay. Liaising with reception is key so that any special requirements made by the guests are catered for. Daily room checks are pivotal along with making sure stocks of tea, coffee, and toiletries are replenished. Efficiency and multitasking are key as is an understanding of COSHH and following health and safety rules.
What you get from us
- You’ll be joining an award-winning local pub company that puts people first, lives by people-led values, and offers real opportunities to advance your career.
- 30% off at all our pubs, restaurants, and hotels.
- Bi-annual bonus scheme determined by hotel standards audit results.
- A reliable hours contract, to give you the security you deserve.
- Refuel at work with our £4.50 meal deal option whilst on shift, including popular menu dishes plus a drink.
- Flexible and part time hours offered to work around your family or higher education.
- Exciting range of high street, online discounts and cashback offers.
- Fantastic range of apprenticeship programmes to support your career.
- A friendly and lively atmosphere, working alongside passionate and diverse teammates.
- Access to Licensed Trade Charity for financial, mental, and emotional well-being support.
Come as you are. Personality counts for more than anything else here. We’ll accept you and celebrate you for being you. We can’t wait to see what we can make happen together. Marston’s could be the making of you.
Marston’s. Where people make pubs.
Head Housekeeper, Tiverton in London employer: Marston's PLC
Contact Detail:
Marston's PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Housekeeper, Tiverton in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Marston’s social media and website. Understanding their values will help you connect with the team and show that you’re a great fit.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience as a Head Housekeeper.
✨Tip Number 3
Show off your skills! Bring examples of how you've led a team or improved efficiency in previous roles. This will demonstrate your capability and give the interviewers a clear picture of what you can bring to Marston’s.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Head Housekeeper, Tiverton in London
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be a bit informal and friendly. Remember, we value character just as much as experience.
Tailor Your Application: Make sure to tailor your application to the Head Housekeeper role. Highlight your experience with team leadership, room checks, and customer service. We love seeing how your skills match what we're looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if it helps, and make sure to cover all the key responsibilities mentioned in the job description. We appreciate straightforwardness!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marston's PLC
✨Know Your Stuff
Before the interview, make sure you understand the role of a Head Housekeeper inside out. Familiarise yourself with Marston’s values and how they prioritise customer experience. This will help you demonstrate your passion for the role and show that you’re a great fit for their team.
✨Showcase Your Leadership Skills
As a Head Housekeeper, you'll be leading a team, so be ready to discuss your leadership style. Prepare examples of how you've successfully managed a team in the past, tackled challenges, and ensured high standards. This will highlight your ability to shine in a supervisory role.
✨Emphasise Attention to Detail
Daily room checks and replenishing supplies are crucial in this role. Be prepared to talk about how you ensure quality and efficiency in your work. Share specific instances where your attention to detail made a difference, whether it was in maintaining cleanliness or meeting guest requests.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how Marston’s supports its staff's well-being. This shows your genuine interest in the company and helps you assess if it’s the right fit for you.