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For Companies At a Glance
- Tasks: Lead a dynamic pub team, ensuring smooth operations and exceptional customer service.
- Company: Join Marston's, an award-winning local pub company that values personality and teamwork.
- Benefits: Earn £12.31 per hour plus tips, with flexible hours and a reliable contract.
- Why this job: Make a real impact in a lively atmosphere while progressing your career.
- Qualifications: Previous experience as a Supervisor or Team Leader is essential.
- Other info: Enjoy 30% off at all pubs and access to fantastic apprenticeship programmes.
The predicted salary is between 12 - 16 £ per hour.
We are looking for a Supervisor or Team Leader to join our pub management team. You will work with the wider pub management team to ensure the business runs efficiently and profitably, and you will be a role model for customer service.
Responsibilities
- Have previous experience in a similar Supervisor or Team Leader role
- Opening and closing, stocking, and cashing up
- Be a role model for customer service
- Ability to think on the spot and use your initiative
- Accountable for the smooth running of shifts and for managing all aspects of the pub when the wider management team is away
Progression
What comes next is up to you: If you have the determination to drive your development, we will support you to progress into an Assistant Manager role and beyond!
About the team and culture
Come as you are. Personality counts for more than anything else here. We will accept you and celebrate you for being you. We can’t wait to see what we can make happen together. Marston’s could be the making of you.
Compensation and contract
- £12.31 per hour
- Plus Tips
- 20hrs per week
- Reliable hours contract and flexible/part-time hours
- Opportunities for progression
- Privilege card discount
- Marston's Rewards
Locations
Three Crowns & Sugar Loaf, Kidderminster
What you get from us
- 30% off at all our pubs, restaurants, and hotels
- A reliable hours contract, to give you the security you deserve
- £4.50 meal deal option whilst on shift, including popular menu dishes plus a drink
- Flexible and part time hours offered to work around your family or higher education
- Exciting range of high street, online discounts and cashback offers
- Fantastic range of apprenticeship programmes to support your career
- A friendly and lively atmosphere, working alongside passionate and diverse teammates
- Access to Licensed Trade Charity for financial, mental, and emotional well-being support
Additional benefits and information
- Award-winning local pub company
- Wellbeing, environment, and charity support information available via the Licensed Trade Charity
- Employee discount: 30% discount on Marston's food and hotel stays
- Training and development: extensive apprenticeship offer, dedicated L&D teams, and e-learning
- Private healthcare (where applicable)
- High street discounts and cashback offers
- Bonus: performance-related schemes for pub management and operations roles; discretionary company bonus for support centre teams
- Pension scheme: company contributory pension for salaried roles; auto enrollment for hourly-paid
Supervisor in Kidderminster employer: Marstons PLC
Contact Detail:
Marstons PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor in Kidderminster
✨Tip Number 1
Get to know the pub culture! Spend some time in the pubs you’re interested in. Chat with staff and customers to get a feel for the vibe. This will help you tailor your approach when you apply through our website.
✨Tip Number 2
Show off your customer service skills during interviews! Be ready to share examples of how you've gone above and beyond for customers in previous roles. We love seeing that passion for service!
✨Tip Number 3
Be proactive! If you see an opportunity to improve something in the pub, mention it during your interview. It shows initiative and that you’re already thinking like a Supervisor.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows you’re genuinely interested in the role and appreciate the opportunity.
We think you need these skills to ace Supervisor in Kidderminster
Some tips for your application 🫡
Show Your Personality: We want to see the real you! Don’t be afraid to let your personality shine through in your application. Remember, we celebrate individuality and want to know what makes you unique.
Tailor Your Experience: Make sure to highlight your previous experience as a Supervisor or Team Leader. We’re looking for specific examples that showcase your skills in customer service and managing shifts effectively.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for our team.
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role you’re excited about!
How to prepare for a job interview at Marstons PLC
✨Know Your Pub Management Basics
Make sure you brush up on the key responsibilities of a Supervisor in a pub setting. Understand the ins and outs of opening and closing procedures, stocking, and cashing up. This knowledge will show that you're serious about the role and ready to hit the ground running.
✨Show Off Your Customer Service Skills
Since being a role model for customer service is crucial, think of specific examples from your past experiences where you excelled in this area. Be prepared to discuss how you handled difficult situations or went above and beyond for customers. This will demonstrate your ability to lead by example.
✨Demonstrate Initiative and Problem-Solving
During the interview, be ready to share instances where you had to think on your feet. Employers love candidates who can use their initiative, so highlight any experiences where you successfully managed unexpected challenges or made quick decisions that benefited the team.
✨Embrace the Team Culture
Marston's values personality and teamwork, so let your true self shine through. Be genuine and enthusiastic about joining their lively atmosphere. Share what makes you unique and how you can contribute to the team dynamic, as this will resonate well with the interviewers.
