At a Glance
- Tasks: Design and deliver engaging training for pub teams, ensuring they shine from day one.
- Company: Join Marston’s, a leader in creating brilliant pub experiences.
- Benefits: Enjoy a car allowance, private medical insurance, and discounts at Marston’s pubs.
- Other info: Dynamic role with opportunities for career development and well-being support.
- Why this job: Make a real impact on guest experiences and support pub teams in their success.
- Qualifications: Senior-level hospitality experience and a passion for coaching and mentoring.
The predicted salary is between 30000 - 40000 € per year.
At Marston’s, we’re passionate about creating brilliant pub experiences – and our learning teams play a vital role in making that happen. We’re now looking for an experienced Front of House Openings Trainer to support our Capital Investment (CapEx) programme, helping our pubs and teams shine from day one and beyond.
The Role
As an FOH Openings Trainer, you’ll design and deliver market‑leading training for General Managers, operators, senior teams and pub teams during and after major pub investments. Using a blended learning approach, you’ll deliver engaging, practical training across multiple channels, tailoring your approach to the needs of each pub and team. You’ll work closely with cross‑functional stakeholders, regional CapEx coaches and the wider People team, acting as a trusted learning partner and role model for Marston’s values. A key part of the role is ensuring training drives real business impact – from guest experience and sales to compliance, safety and return on investment. This is a field‑based role with regular travel to CapEx sites.
What you’ll be responsible for:
- Delivering all stages of the CapEx investment training programme in an inclusive, engaging and tailored way.
- Identifying learning needs at pub, team and individual level and providing additional support where required.
- Owning L&D communications for assigned pubs, ensuring clear, timely updates to key stakeholders.
- Evaluating the effectiveness of training using the Kirkpatrick Model (Level 3), sharing insights and recommendations.
- Designing and continuously improving innovative training content aligned to business strategy and learning trends.
- Providing ongoing coaching and support to CapEx sites for up to 13 weeks post‑opening.
- Acting as a positive ambassador for Marston’s values, behaviours and service standards at all times.
What we’re looking for:
Essential experience and skills:
- Senior‑level operational hospitality experience with strong commercial awareness.
- Proven ability to deliver outstanding guest experiences and support high operational standards.
- Experience designing and delivering engaging training across multiple formats and channels.
- A natural coach and mentor, confident influencing and supporting people at all levels.
- Strong knowledge of pub operations and management systems (e.g. Rep, Collins, Power BI, LMS).
- Confidence analysing data and using insight to shape learning solutions.
- Strong IT skills, including Microsoft platforms, and excellent organisational skills.
Desirable:
- A formal Hospitality / Learning & Development qualification (Level 3 or above), although this is not essential.
What you get from us:
- Car Allowance
- Employer funded Private Medical Insurance
- Training and induction from our NITA award training team
- Apprenticeship programmes – offering development at any stage of your career
- Enhanced Maternity & Paternity leave
- 30% off in Marston’s pubs and Marston’s Inns accommodation
- Marston’s Cheers Reward & Recognition Platform (earn points to spend for living and breathing our values and behaviours and access high street retailer discounts)
- Save as you earn scheme
- Employee assistance programme, to support your well-being including confidential 24/7 helpline
- Pension scheme with additional Life Assurance and Group Income Protection cover included
- Health Screening Discounts
- Long Service Awards
- Buy and sell additional leave
- Gym Discounts
- 24-hour GP helpline
- Mortgage Advice and support
- Healthcare Cash Plan
Front of House Openings Trainer (FTC 22 months), Nationwide employer: Marston's PLC
At Marston’s, we pride ourselves on fostering a vibrant and inclusive work culture that empowers our employees to thrive. As a Front of House Openings Trainer, you will benefit from comprehensive training and development opportunities, including access to our award-winning training team and apprenticeship programmes, ensuring your career growth is supported every step of the way. With additional perks such as a car allowance, private medical insurance, and generous discounts at our pubs, Marston’s is committed to creating a rewarding and fulfilling workplace for all team members.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Openings Trainer (FTC 22 months), Nationwide
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a Front of House Openings Trainer role or can put in a good word for you.
✨Tip Number 2
Get your training game on! Brush up on your coaching and mentoring skills, as these are key for the role. Consider running mock training sessions with friends or colleagues to refine your delivery style and get comfortable with different training formats.
✨Tip Number 3
Show off your data skills! Familiarise yourself with tools like Power BI and LMS, as being able to analyse data and shape learning solutions is crucial. Create a portfolio showcasing how you've used data to improve training outcomes in the past.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly on our platform. This way, we can keep track of your progress and ensure you’re considered for the role of Front of House Openings Trainer.
We think you need these skills to ace Front of House Openings Trainer (FTC 22 months), Nationwide
Some tips for your application 🫡
Show Your Passion for Hospitality:When you're writing your application, let your love for the hospitality industry shine through. We want to see how your experience aligns with our mission to create brilliant pub experiences. Share specific examples of how you've made a positive impact in previous roles!
Tailor Your Application:Make sure to customise your application for the Front of House Openings Trainer role. Highlight your relevant skills and experiences that match the job description. We appreciate when candidates take the time to connect their background with what we’re looking for!
Be Clear and Concise:Keep your application straightforward and to the point. We love a well-structured application that’s easy to read. Use bullet points where necessary and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Marston’s and what we stand for!
How to prepare for a job interview at Marston's PLC
✨Know Your Stuff
Make sure you’re well-versed in Marston’s values and the specifics of the FOH Openings Trainer role. Familiarise yourself with the CapEx programme and think about how your past experiences align with the responsibilities outlined in the job description.
✨Showcase Your Training Skills
Prepare to discuss your experience in designing and delivering training. Bring examples of how you've tailored training to different audiences and the impact it had on guest experiences or operational standards. This will demonstrate your ability to engage and support teams effectively.
✨Be Data Savvy
Since evaluating training effectiveness is key, brush up on the Kirkpatrick Model and be ready to talk about how you’ve used data to shape learning solutions in the past. Highlight any specific tools or systems you’ve worked with, like Power BI or LMS.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the role and the company. Inquire about the current challenges faced by the training team or how success is measured in the CapEx programme. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
