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- Tasks: Create a welcoming atmosphere and provide exceptional customer service to guests.
- Company: Join Marston’s Inns, an award-winning local pub company that values people.
- Benefits: Enjoy 30% off at all venues, flexible hours, and a £4.50 meal deal.
- Why this job: Make a difference in guests' experiences while developing your career in hospitality.
- Qualifications: Friendly attitude and willingness to learn; previous experience is a bonus.
- Other info: Access to support for well-being and exciting apprenticeship programmes.
The predicted salary is between 1200 - 1600 £ per month.
We’re on the lookout for a Hotel Receptionist to join our team! Make a difference to the moments that matter to us and our guests. As the voice and face of Marston’s Inns, you’ll provide exceptional customer service – with a smile for our guests, from the point of booking/checking-in, right through to check-out.
As a Receptionist you’ll:
- Pride yourself on creating a welcoming atmosphere for all guests.
- Have proven system/computer skills, or willingness to learn.
- Be passionate about providing great customer service, including dealing effectively and efficiently with any requests/queries.
- Be responsible for taking payments.
- Work closely with the wider hotel and pub team to ensure business standards are met and delivered.
What comes next is up to you: Whether you’d like to progress your skills and become an expert in the role you join us in, develop and seek that next level up, or explore wider opportunities across our pub, hotels and pub support centre we have a range of career pathways to suit all.
What you get from us:
- You’ll be joining an award-winning local pub company that puts people first, lives by people-led values, and offers real opportunities to advance your career - with genuine benefits that include:
- 30% off at all our pubs, restaurants, and hotels.
- A reliable hours contract, to give you the security you deserve.
- Refuel at work with our £4.50 meal deal option whilst on shift, including popular menu dishes plus a drink.
- Flexible and part-time hours offered to work around your family or higher education.
- Exciting range of high street, online discounts and cashback offers.
- Fantastic range of apprenticeship programmes to support your career.
- A friendly and lively atmosphere, working alongside passionate and diverse teammates.
- Access to Licensed Trade Charity for financial, mental, and emotional well-being support.
Come as you are. Personality counts for more than anything else here. We’ll accept you and celebrate you for being you. We can’t wait to see what we can make happen together. Marston’s could be the making of you.
Marston’s. Where people make pubs.
Receptionist, Exeter employer: Marstons PLC
Contact Detail:
Marstons PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist, Exeter
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Marston’s Inns. Understand their values and what makes them tick. This way, you can show off your enthusiasm and how you fit into their culture.
✨Tip Number 2
Practice your customer service skills! As a Receptionist, you'll be the face of the hotel. Think about scenarios where you might need to handle guest queries or complaints and practice your responses. A friendly smile and a calm approach go a long way!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or at local events. They can give you insider tips on the application process and what it’s really like to work at Marston’s. Plus, it shows you're genuinely interested!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to all the latest job openings and updates directly from us. Don’t miss out on the chance to join our fantastic team!
We think you need these skills to ace Receptionist, Exeter
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and approachable in your tone. Remember, we’re all about celebrating individuality!
Highlight Relevant Skills: Make sure to mention any customer service experience or skills you have, even if it’s from a different job. If you’re new to this, just show us your willingness to learn and adapt – that’s what counts!
Tailor Your Application: Take a moment to read through the job description and align your application with what we’re looking for. Mention how you can create a welcoming atmosphere and handle guest queries effectively. It shows you’ve done your homework!
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Marstons PLC
✨Show Your Smile
As a Hotel Receptionist, your personality is key! Make sure to convey your friendliness and approachability during the interview. Practise smiling and maintaining a positive attitude, as this will reflect how you’ll interact with guests.
✨Know the Company
Do a bit of homework on Marston’s Inns before your interview. Familiarise yourself with their values and what they stand for. This will help you align your answers with their ethos and show that you’re genuinely interested in being part of their team.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Even if you don’t have direct experience, think of times when you’ve helped someone or resolved an issue. This will showcase your passion for helping others, which is crucial for this role.
✨Ask Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like. This shows your enthusiasm for the role and helps you determine if it’s the right fit for you.
