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For Companies At a Glance
- Tasks: Create a welcoming atmosphere and handle guest queries with exceptional service.
- Company: Leading local pub company in Exeter with a focus on customer experience.
- Benefits: Flexible hours and opportunities for career advancement in a supportive environment.
- Why this job: Join a friendly team and make a real difference in guests' experiences.
- Qualifications: Friendly demeanour and a passion for customer service.
The predicted salary is between 24000 - 36000 £ per year.
A leading local pub company in Exeter is seeking a Hotel Receptionist to provide exceptional customer service. This role involves creating a welcoming atmosphere, handling guest queries, and working closely with the hotel team. Ideal candidates should have a friendly demeanor and a passion for customer service. With flexible hours and career advancement opportunities, this position offers a chance to grow in a supportive environment.
Guest Experience Host — Hotel Reception in Exeter employer: Marston's PLC
Contact Detail:
Marston's PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Host — Hotel Reception in Exeter
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their pub family.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different guest queries or complaints. This will not only boost your confidence but also demonstrate your passion for providing exceptional service.
✨Tip Number 3
Dress the part! First impressions matter, especially in a hospitality role. Show up looking smart and approachable, as this reflects your understanding of the guest experience right from the start.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Guest Experience Host — Hotel Reception in Exeter
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and welcoming nature shine through. We want to see your passion for customer service, so don’t be afraid to inject a bit of your personality into your cover letter!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience in hospitality or customer service. We love seeing how your skills align with the role of a Guest Experience Host!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key experiences and skills are easy to spot. A well-structured application goes a long way!
Apply Through Our Website: For the best chance of success, apply directly through our website. This ensures your application gets to us quickly and efficiently, and we can’t wait to hear from you!
How to prepare for a job interview at Marston's PLC
✨Show Your Friendly Side
As a Guest Experience Host, your friendly demeanour is key. During the interview, make sure to smile and engage warmly with your interviewer. Practice some light conversation to showcase your ability to create a welcoming atmosphere.
✨Know the Company
Research the local pub company in Exeter before your interview. Familiarise yourself with their values, mission, and any recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare for Common Questions
Think about common interview questions related to customer service and teamwork. Prepare specific examples from your past experiences where you handled guest queries or worked closely with a team. This will demonstrate your capability and passion for the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.
