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- Tasks: Lead a vibrant pub team, ensuring smooth operations and exceptional customer service.
- Company: Join Marston’s, a top UK employer known for its fun and inclusive culture.
- Benefits: Enjoy 30% off meals, flexible hours, and a range of health and wellbeing perks.
- Other info: Dynamic environment with opportunities for growth into management roles.
- Why this job: Be at the heart of creating joyful moments while developing your career.
- Qualifications: Previous supervisory experience and a passion for customer service.
The predicted salary is between 26600 - 26600 £ per year.
Responsibilities:
- Have previous experience in a similar Supervisor or Team Leader role
- Work with the wider pub management team to ensure the business runs efficiently and profitably
- Opening and closing, stocking, and cashing up
- Be a role model for customer service
- Ability to think on the spot and use your initiative
- Accountable for the smooth running of shifts and for managing all aspects of the pub when the wider management team is away
About the role:
Right at the heart of the pub – creating moments of joy. You’ll be there supporting the team to deliver everyday moments and those stand-out occasions. You’ll thrive from an environment that is busy, varied, fast-paced but most importantly – fun! Come as you are. Personality counts for more than anything else here. We’ll accept you and celebrate you for being you. We can’t wait to see what we can make happen together. Marston’s could be the making of you.
Pay & Hours:
From £12.81 per hour, 35hrs per week, reliable hours contract and flexible/part-time hours.
Benefits:
- 30% off at all our pubs, restaurants and hotels
- Refuel at work with our £4.50 meal-deal option while on shift, including popular menu dishes and a drink
- Flexible and part-time hours offered to work around your family or higher education
- Marston’s Cheers Reward & Recognition Platform (earn points to spend for living and breathing our values and behaviours and access high-street retailer discounts)
- Health screening discounts
- Long-service awards
- Gym discounts
- 24-hour GP helpline
- Mortgage advice and support
- Fantastic range of apprenticeship programmes to support your career
- A friendly and lively atmosphere, working alongside passionate and diverse teammates
- Access to Licensed Trade Charity for financial, mental and emotional well-being support
- Professional wellbeing support from the Licensed Trade Charity
- Optional on-site accommodation for majority of pub general manager roles
- Team rewarded with awards for key anniversary milestones
- Privileged card discount of 30% on food and drink in our pubs
- Company contributory pension scheme for salaried roles, auto-enrolment for hourly paid roles
- Private healthcare scheme for some roles
- High-street and online discounts and cashback offers available for all
- Access to Marston’s food and hotel stays at 30% discount
- Extensive apprenticeship offer, dedicated L&D teams and e-learning platforms
- Award-winning and recognised as one of the UK’s Top 100 employers and #1 in the pub sector for 2025 in the Financial Times list of Best Employers
- Performance-related bonus scheme for pub management, operations and sales roles
- Discretionary bonus scheme for support centre teams
- Competitive salaries and opportunities to earn a great wage while having fun at work
Supervisor in Burnley employer: Marston's PLC
Contact Detail:
Marston's PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor in Burnley
✨Tip Number 1
Get to know the pub scene! Visit local pubs, chat with staff, and understand what makes a great supervisor. This will help you stand out in interviews by showing your passion for the industry.
✨Tip Number 2
Network like a pro! Connect with current employees at Marston’s through social media or local events. They can give you insider tips and maybe even put in a good word for you!
✨Tip Number 3
Prepare for the interview by practising common questions related to team leadership and customer service. Think of examples from your past experiences that showcase your skills and initiative.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Supervisor in Burnley
Some tips for your application 🫡
Show Your Experience: Make sure to highlight any previous experience you have in a Supervisor or Team Leader role. We want to see how you've led teams and managed shifts, so don’t hold back on those examples!
Be Yourself: We love personality! When writing your application, let your true self shine through. Share what makes you unique and how you can bring joy to our pub environment.
Tailor Your Application: Take a moment to tailor your application to the job description. Mention specific responsibilities like cashing up or customer service that resonate with your experience. It shows us you’re genuinely interested!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Marston's PLC
✨Know Your Stuff
Before the interview, make sure you understand the role of a Supervisor inside out. Familiarise yourself with the responsibilities mentioned in the job description, like managing shifts and ensuring customer service excellence. This will help you answer questions confidently and show that you're genuinely interested.
✨Show Off Your Personality
Since personality counts for a lot in this role, be yourself during the interview! Share your experiences and how you've created joyful moments in previous jobs. Let your passion for working in a lively environment shine through; it’ll make you memorable!
✨Prepare for Situational Questions
Expect questions that ask how you'd handle specific situations, like dealing with a difficult customer or managing a busy shift. Think of examples from your past experience where you used your initiative and problem-solving skills. This will demonstrate your ability to think on your feet.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.