At a Glance
- Tasks: Join our vibrant team, serving delicious food and creating memorable experiences for guests.
- Company: Award-winning pub company that prioritises people and offers real career opportunities.
- Benefits: 30% off at all venues, flexible hours, and a £4.50 meal deal on shift.
- Other info: Access to well-being support and exciting apprenticeship programmes for career growth.
- Why this job: Be part of a lively atmosphere and develop valuable skills while having fun.
- Qualifications: No experience needed; just bring your passion for great customer service!
The predicted salary is between 13 - 16 £ per hour.
We’re on the lookout for new Waiting teammates to join our team!
You will be joining a pub company that’s been voted Best Pub Employer (501+ Employees) at The Publican 2024 Awards. We put our people first, which is why we offer real benefits including:
- 30% off at all our pubs, restaurants, and hotels
- A reliable hours contract, to give you the security you deserve
- Refuel at work with our £4.50 meal deal option whilst on shift, including popular menu dishes plus a drink
- Flexible and part time hours offered to work around your family or higher education
- Exciting range of high street, online discounts and cashback offers
- Fantastic range of apprenticeship programmes to support your career
- A friendly and lively atmosphere, working alongside passionate and diverse teammates
- Access to Licensed Trade Charity for financial, mental, and emotional well-being support
New to hospitality? You won’t be for long! Make a name for yourself in one of our pubs. Our Waiting teams are at the heart of it all, right where the magic happens. It’s not just delivering delicious, quality food. It’s about creating those happy, memorable moments that leave our guests coming back for more.
As part of our Waiting team you’ll:
- Be the face of our pubs creating and maintaining a vibrant and welcoming atmosphere.
- Be responsible for taking orders, serving and upselling our fantastic food and drinks
- Be passionate about providing brilliant customer service
- Care about the wider team, turning your hand to support wherever needed
- Gain people, marketing and operational skills whilst getting paid for it!
- Be encouraged to progress in your role whilst achieving a long-term career (if that’s what you’re after)
What comes next is up to you. Whether you’d like to progress your skills and become an expert in the role you join us in, develop and seek that next level up, or explore wider opportunities across our pub, hotels and pub support centre we have a range of career pathways to suit all.
Come as you are. Personality counts for more than anything else here. We’ll accept you and celebrate you for being you. We can’t wait to see what we can make happen together. Marston’s could be the making of you. Marston’s. Where people make pubs.
Waiting Staff, Birmingham employer: Marston's PLC
Join Marston's, an award-winning pub company in Birmingham that prioritises its people and fosters a vibrant work culture. With flexible hours, competitive benefits like 30% off at all venues, and a commitment to employee growth through apprenticeship programmes, you'll find a supportive environment where you can thrive and create memorable experiences for our guests. Whether you're new to hospitality or looking to advance your career, Marston's offers a welcoming atmosphere and genuine opportunities for progression.
StudySmarter Expert Advice🤫
We think this is how you could land Waiting Staff, Birmingham
✨Tip Number 1
Get to know the pub culture! Before you apply, pop into a few local pubs and soak up the atmosphere. Chat with the staff and customers to understand what makes them tick. This will help you connect during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your people skills! As waiting staff, you'll be the face of the pub, so brush up on your communication and customer service skills. Role-play with friends or family to get comfortable with taking orders and upselling. The more confident you are, the better your chances!
✨Tip Number 3
Show your passion for hospitality! When you get the chance to chat with potential employers, let your enthusiasm shine through. Share why you love working with people and how you can contribute to creating those memorable moments for guests. It’s all about that vibe!
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your personality right from the start. Plus, you’ll be one step closer to joining our fantastic team and enjoying all those perks we offer!
We think you need these skills to ace Waiting Staff, Birmingham
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our vibrant atmosphere.
Tailor Your Application:Make sure to tailor your application to the Waiting Staff role. Highlight any relevant experience or skills that match what we’re looking for, like customer service or teamwork. This shows us you’re genuinely interested in joining our team!
Keep It Clear and Concise:While we love a good story, keep your application clear and to the point. Use simple language and structure your thoughts well. This makes it easier for us to see why you’d be a great fit for our pubs!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Marston's PLC
✨Know the Company
Before your interview, take some time to research the pub company. Understand their values, what makes them stand out, and their commitment to employee well-being. This will help you align your answers with their culture and show that you're genuinely interested in being part of their team.
✨Show Your Personality
Since personality is key for this role, be yourself during the interview! Share your experiences and how they’ve shaped your approach to customer service. Don’t be afraid to let your enthusiasm shine through; they want to see your passion for creating memorable moments for guests.
✨Prepare for Role-Specific Questions
Expect questions about your experience in hospitality or how you would handle specific situations, like dealing with a difficult customer. Think of examples from your past that demonstrate your ability to provide excellent service and work as part of a team.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask. Inquire about the training process, opportunities for progression, or what a typical day looks like for waiting staff. This shows your interest in the role and helps you gauge if it’s the right fit for you.
