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- Tasks: Run the hotel overnight and ensure guests have a memorable stay.
- Company: Join Marston’s Inns, a vibrant and inclusive workplace.
- Benefits: 30% off at all venues, flexible hours, and meal deals.
- Why this job: Be the face of our hotel and make a real difference.
- Qualifications: Friendly personality and a passion for guest service.
- Other info: Great career pathways and support for your well-being.
The predicted salary is between 1300 - 1800 £ per month.
We’re on the lookout for a Night Porter to join our team! Make a difference to the moments that matter to us and our guests. As the face of our Marston’s Inns after hours, you’ll be solely responsible for running the business overnight. Self-reliant, you’ll need to enjoy your own company and be resourceful enough to tackle any challenges that arise. But that’s not all, you’ll be on call to support our guests – ensuring their hotel stay is a memorable one.
As Night Porter and part of our wider hotel and pub team you’ll:
- Work throughout the night, usually between 11pm and 7am
- Be on call to take care of our guests' needs, over the phone and face to face
- Be professional and friendly when interacting with guests
- Be responsible for the safety and security of the pub and hotel guests
- Complete tasks that set the pub and hotel team up for success the following day
What comes next is up to you: Whether you’d like to progress your skills and become an expert in the role you join us in, develop and seek that next level up, or explore wider opportunities across our pub, hotels and pub support centre we have a range of career pathways to suit all.
What you get from us:
- 30% off at all our pubs, restaurants, and hotels
- A reliable hours contract, to give you the security you deserve
- Refuel at work with our £4.50 meal deal option whilst on shift, including popular menu dishes plus a drink
- Flexible and part time hours offered to work around your family or higher education
- Marston’s Cheers Reward & Recognition Platform (earn points to spend for living and breathing our values and behaviours and access high street retailer discounts)
- Health Screening Discounts
- Long Service Awards
- Gym Discounts
- 24-hour GP helpline
- Mortgage Advice and support
- Fantastic range of apprenticeship programmes to support your career
- A friendly and lively atmosphere, working alongside passionate and diverse teammates
- Access to Licensed Trade Charity for financial, mental, and emotional well-being support
Come as you are. Personality counts for more than anything else here. We’ll accept you and celebrate you for being you. We can’t wait to see what we can make happen together. Marston’s could be the making of you. Marston’s. Where people make pubs.
Night Porter, Balloch employer: Marston's PLC
Contact Detail:
Marston's PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter, Balloch
✨Tip Number 1
Get to know the company culture! Before your interview, check out Marston’s social media and website. Understanding their vibe will help you connect with the team and show that you’re genuinely interested in being part of their family.
✨Tip Number 2
Practice your people skills! As a Night Porter, you'll be the face of the hotel at night. Role-play common guest scenarios with a friend to boost your confidence in handling requests and ensuring a memorable stay for guests.
✨Tip Number 3
Be ready to showcase your resourcefulness! Think of examples from your past experiences where you tackled challenges independently. This will demonstrate that you can handle the responsibilities of running the business overnight.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Marston’s team. Don’t forget to highlight your personality – they want to see the real you!
We think you need these skills to ace Night Porter, Balloch
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our team.
Tailor Your Application: Make sure to customise your application for the Night Porter role. Highlight your experience with customer service and any relevant skills that show you can handle the responsibilities of running the business overnight.
Show Your Enthusiasm: We love seeing passion in applications! Let us know why you’re excited about the Night Porter position and how you can make a difference to our guests’ experiences during their stay.
Apply Through Our Website: For the best chance of joining our team, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Marston's PLC
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Night Porter entails. Familiarise yourself with the responsibilities mentioned in the job description, like ensuring guest safety and being resourceful during the night shift. This will help you demonstrate your enthusiasm and readiness for the role.
✨Showcase Your People Skills
As a Night Porter, you'll be the face of the hotel during the night. Practice how you would interact with guests, both over the phone and face-to-face. Think of examples where you've provided excellent customer service or resolved issues, as this will highlight your professionalism and friendliness.
✨Prepare for Situational Questions
Expect questions that assess how you handle challenges on your own. Prepare scenarios where you've had to be self-reliant or resourceful. This could include dealing with unexpected situations or managing multiple tasks at once, which are crucial skills for a Night Porter.
✨Emphasise Your Flexibility
Since the role involves working overnight hours, it's important to convey your flexibility and willingness to adapt. Be ready to discuss how you can manage your time effectively and balance work with other commitments, showing that you're a reliable candidate who can thrive in this unique schedule.