Inbound Contact Centre Agent in Worcester

Driven by Results? Motivated by Success? Join Marston Holdings as a Customer Contact Centre Agent.

We welcome applications from candidates with previous experience in an Enforcement company, particularly within a Contact Centre environment. Flexible home-working arrangements may be available for suitable candidates to be discussed in the application process.

Are you a confident communicator who thrives on achieving targets, overcoming challenges, and delivering results? Do you enjoy speaking with people, negotiating solutions, and being rewarded for your performance?

If so, this could be the perfect opportunity for you.

At Marston Holdings, we're looking for ambitious, motivated individuals to join our growing team. You'll play a vital role in helping customers find practical solutions while achieving individual and team performance goals in a fast-paced, supportive environment.

This is more than just a contact centre role - it's an opportunity to build valuable commercial skills, earn performance-related bonuses, and develop a long-term career with one of the UK's leading organisations.

What You'll Be Doing

• Managing inbound and outbound calls with confidence and professionalism.
• Taking ownership of customer conversations and driving positive outcomes.
• Negotiating payment arrangements in line with company policies.
• Building rapport quickly and influencing customers to reach mutually beneficial solutions.
• Accurately recording customer interactions and actions on our systems.
• Meeting and exceeding individual and team performance targets.
• Identifying vulnerable customers and ensuring appropriate support is provided.
• Maintaining regulatory compliance while delivering excellent customer outcomes.

What We're Looking For

Experience in a contact centre isn't essential - we'll provide full training. What matters most is your attitude and drive to succeed.

We're looking for people who are:

• Confident communicators who can influence conversations and build trust.
• Results-driven and motivated by achieving targets and personal goals.
• Resilient and positive when faced with challenging situations.
• Competitive, ambitious, and eager to develop their career.
• Comfortable working in a fast-paced environment where performance matters.
• Tech-savvy with a strong ability to quickly learn and adapt to new systems and technologies.
• Professional, accountable, and focused on delivering the right outcomes.

Why Join Marston Holdings?

We recognise and reward hard work and success.

What's In It For You

• Competitive bonus and incentive opportunities.
• Clear opportunities for career progression and development.
• Access to industry leading technology.
• A high-performing, supportive team culture.
• Work-life balance with only 1 in 3 Saturdays required.
• Shifts between 8am and 8pm, Monday to Friday.
• 25 days annual leave plus bank holidays.
• Enhanced maternity and paternity benefits (eligibility criteria apply).
• Pension scheme.
• Staff discounts on shopping, travel, leisure, wellbeing, and more.
• Ongoing training and support to help you maximise your potential.

Who We Are

Marston Holdings is the UK’s largest judicial services group, supporting both public and private sectors with cutting-edge, tech-enabled solutions. Whether it’s tackling air pollution or recovering public debt fairly and legally, everything we do is built around positive outcomes for people and communities. With 5,000+ employees and a wide-reaching impact, we offer the kind of stability, purpose, and opportunity that can take your career further.

We are proud to be an equal opportunity employer - we welcome applicants from all backgrounds and walks of life.

New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition the post holder is expected to keep the Company updated if their personal circumstances change.

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